Helping thousands of hoteliers make better buying decisions every month
Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

How are voice activated technologies like Amazon Alexa for hotels being leveraged in hospitality? The promise of frictionless interaction with hotel technologies - both from staff and guests - is here now. Voice based technologies are today increasing guest engagement and enabling staff to more efficiently serve their guests.   For info on trends in the voice activation technology space, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Hotel Voice Activated Technology.   How can voice activated technology improve profitability and efficiency? Incre... Read the full Digital Amenities software overview

10 Best Digital Amenities

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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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INTELITY Guest Experience Platform

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY delivers a mobile-first hospitality platform designed to enhance the guest experience and improve operational efficiency. With mobile apps, in-room tablets, and more, gue...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Hotel Treats as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Hotel Treats Marketplace

HotelTech Logo score
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Sunday brunch, spa treatments, afternoon tea, tasting menus, pool day passes, romantic getaways… your guests love the unique experiences you create. But aren’t you forgetting ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Hotel Treats as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted etip as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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eTip.io

HotelTech Logo score
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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eTip.io is an app-less, cashless & contact-free tipping solution for Hospitality. We strive to create a seamless, secure and instant digital payment solution that allows customer...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted etip as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Enterprise Rent-A-Car as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Enterprise Travel Admin Booking Widget

HotelTech Logo score
HT SCORE
23 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Enterprise Rent-A-Car as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Roxy as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Roxy

HotelTech Logo score
HT SCORE
20 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Roxy is a speech enabled device that provides fully customizable in-room concierge services. Roxy can also replace in-room items such as the phone, alarm clock and guest booklet. ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Roxy as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Bartech as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Bartech

HotelTech Logo score
HT SCORE
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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BARTECH has been providing automatic mini-bars to the hospitality industry for over 20 years offering fully automatic mini-bars installed in more than 60 countries. BARTECH’s mi...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Bartech as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted LG Electronics as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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CLOi Porter Robot by LG Electronics

HotelTech Logo score
HT SCORE
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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LG's Porter Robot is designed to handle express check-in and check-out (including payments) to reduce wait time at hotels, as well as to help carry luggage. It's unclear what the ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted LG Electronics as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Aethon Inc as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Tug Robots by Aethon

HotelTech Logo score
HT SCORE
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Aethon automates the transportation of goods and supplies in manufacturing environments, hospitals and other commercial environments. Our people are passionate about using robotic...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Aethon Inc as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Hoteliers voted DigiValet as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Digitvalet (Voice Activated Room Controls)

HotelTech Logo score
HT SCORE
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotel guests can now talk to their rooms, thanks to DigiValet’s hospitality focused approach to integrating voice in a hotel room. The guest can set the room as per his preferen...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted DigiValet as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Savioke as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Savioke

HotelTech Logo score
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Savioke is the leader in developing and deploying peer-to-peer robots that work in human environments to improve peoples lives. The companys flagship product, Relay, is a beautifu...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Savioke as the #3 Digital Amenities provider in the 2021 HotelTechAwards
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Recent Digital Amenities News & Community Updates

INTELITY and Volara to Bring Powerful Voice Command to In-room Guest Engagement

INTELITY
4 months ago

INTELITY®, the developer of hospitality’s broadest guest experience platform, announced today a new partnership with Volara, the leading provider of custom voice-based hospitality solutions. Together, INTELITY and Volara will combine their technology to uplevel guest engagement with contactless voice commands that enable instant, convenient access to services and amenities. "INTELITY and Volara have always been friends, especially around our shared vision and unwavering commitment to incredible guest service for the hospitality industry—and in this new partnership, we’ve aligned to prioritize that throughout every step in the guest journey,” said David Berger, Volara CEO. “With Volara serving as the primary voice component of the INTELITY platform, we’re enabling travelers to get whatever they need, whenever they need it during their stay.” Both INTELITY and Volara have already been deployed in conjunction at several properties, including Gansevoort Meatpacking NYC, to the delight of guests. But the integration will only get better over time. Properties interested in developing a future-facing guest experience that harnesses the power of guest technology can take advantage of the initial partnership and deploy both platforms simultaneously, but will see an even more in-depth integration over time, with voice requests flowing through the platform directly into GEMS®, INTELITY’s staff automation platform. Not only will it support guests in a superior way, but it’s also set to assist busy staff as they seek to balance their daily workload. “Voice technology is becoming a critical component of the future guest experience—and with home assistants a normal part of life for many consumers, now is the time for hoteliers to leverage that convenience to drive satisfaction and revenue for their properties,” said Robert Stevenson, CEO of INTELITY. “INTELITY has long had a voice option in our platform, but it’s nothing close to what Volara offers. We’re excited that our new partnership with Volara will make guests feel at home, regardless of where they are.” As a result of the integration, guests can use the power of their own voice to ask about hotel services and request information about the local area, weather, events, and more. Leveraging popular in-room voice assistants such as Amazon Echo Show or Google Nest Hub, guests can adjust room controls, such as the thermostat and lighting at integrated properties, just by speaking the command out loud. When a guest needs to connect with staff or request service, they no longer need to make an extra trip to the front desk. Instead, they can simply ask aloud for extra pillows or a room repair—and the property can send help their way. As hospitality recovers and guests eagerly return to their pre-pandemic travel patterns, they’re looking to bring the self-service and contactless habits, and the new technologies they’ve picked up along the way, with them. With INTELITY and Volara set to offer by far the most comprehensive and safe voice solution in hospitality, hoteliers will be able to meet and exceed their expectations right away.   ABOUT VOLARA Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality, as well as an authorized solution provider for the Google Assistant’s interpreter mode and Google’s hotel solutions. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over 10 million people have used voiced-based solutions powered by Volara.

Integration Partnership Between Crave Interactive and ALICE Enables Joint Customers to Deliver Seamless Hotel Services

Crave Interactive
7 months ago

Crave Interactive today announced an integration partnership with ALICE hospitality platform. The integration between ALICE and Crave Interactive is the perfect union of two complementary hospitality technology innovators empowering staff and enhancing the guest experience like never before. Crave Interactive solutions enhance the guest experience by providing an easy-to-use, paperless, digital guest information and service request platform. The contactless platform includes room service ordering, hotel information, guest directory, local information, and much more. Today this is either delivered with AppLess™, on the guests’ own mobile phone accessed with a QR code, or on the award-winning Crave in-room tablets. Today, more than ever, Hoteliers are looking for ways to use technology to work smarter, particularly when information is continually changing. Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a single platform for centralized staff communications and task management. ALICE breaks down the barriers between departments and connects fragmented systems by equipping hotel staff with modern tools to work together as a unified team to exceed the expectations of today’s guests. “Crave’s mission is to provide the best guest experience in an easy to use and efficient way for our hotel clients,” said Tim Butterworth, Crave Chief Commercial Officer. “and partnering with ALICE was an obvious choice to offer a seamless complete guest experience to our clients who are looking to unify both technologies”  “We’re thrilled to partner with Crave to provide a seamless experience for hoteliers,” said Wendy Zapach, Senior Vice President of Sales at ALICE. “This collaboration is an opportunity to further delight guests with a touch-free, end-to-end experience.”     ABOUT ALICE: ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People’s Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards.  

To Serve Guests You Need to Understand Them

Volara
1 year ago

“Service with a smile” has always been a common hospitality practice in the United States. Welcoming some international guests with this non-verbal cue, however, can be problematic. In Japan, a smile often conveys anger, sadness, or embarrassment rather than joy or friendliness. In Russia, smiling at a stranger is considered insincere and impolite. In the U.S., people nod their heads in agreement or acknowledgement; in Greece, Turkey, and other nearby nations, a single nod of the head upward actually means “no.” And forget offering international visitors a thumbs up. For many cultures, this gesture is vulgar and rude rather than a sign of agreement or confirming that all is well.  Because hoteliers don’t want their front desk and Concierge staff to remain stern-faced with their hands at their sides when greeting international guests, and they can’t expect workers to learn how to say “hello” in all languages, hotel operators are leveraging voice technologies to help them be more welcoming and hospitable. Considering that in 2018, 39.9 million of the 79.6 million U.S. arrivals came from countries other than Canada (21.2 million) and Mexico (18.5 million), according to the U.S. Travel Assn., investing in voice translation technologies should be top of mind. With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it’s clear that hoteliers need to embrace artificial intelligence (AI) today if they are going to effectively engage with their global customers in the future. Consider this: ● According to Google, 20% of all searches today are conducted with voice. Google’s voice assistant is now available on more than 1 billion devices. ● 31% of smartphone users worldwide use voice tech at least once a week (Source: Statista, Location World). ● 52% of smartphone owners in the U.S. report using voice assistants on their mobile devices. This is equivalent to 41.4% of the total U.S. population. (Source: Voicebot) ● 50% of all online searches will be voice-based by 2020. (Source: Fast Company) ● 55% of households are expected to own smart speaker devices by 2022. (Source: OC&C Strategy Consultants) ● 65% of consumers in the 25-49 age group speak to their voice-enabled devices at least once every day, and 61% of 25 to 64-year-olds say they will use their voice devices more in the future. (Source: PwC) ●  Almost 20% of all voice search queries are triggered by just 25 keywords. (Source: seoClarity) ● 53% of smart speaker owners say it feels natural talking to these devices. (Source: Google) ●  Global voice commerce is expected to be worth $40B by 2022. (Source: OC&C Strategy Consultants)   The Google Assistant’s interpreter mode + Volara is Speaking Your Guests’ Language Equipping hotels with voice assistant technologies is just the first step. Google has recently launched a hospitality-grade voice translation technology spanning 29 languages that is now being made available to hotels worldwide through a distribution and implementation partnership with Volara. The Google Assistant’s interpreter mode is designed to improve the quality of interactions between hotel staff and guests from diverse language backgrounds, resulting in better communications and higher-value service. Here’s how it works. Hotels place Google Nest Hub devices – provisioned by Volara with enterprise grade management tools and custom branded hotel content – at their front desks or Concierge stations. Then, when foreign-speaking travelers arrive, the staff member simply says, “Hey Google, help me speak English/Japanese/Chinese,” or “Hey\ Google, be my English/Japanese/Chinese interpreter.” Then, the Google Assistant’s  interpreter mode will – in real time – translate the conversation both verbally and visually, removing the language barrier between the guest and the hotel staff. For a small annual fee per location, hotels will receive a hassle free powerful multilingual solution: ● The Google Assistant’s interpreter mode, inclusive of privacy protection technologies ● Google Nest Hub Device ● Google Nest Hub Provisioning, including adding custom hotel branded content ● Google Nest Hub Installation ● Spare Device Provisioning ● Staff Training, including educational leave behinds ● Email and phone-based support ● Device monitoring ● Device and Software Upgrades ● Device Loss Mitigation and Replacement Rather than losing revenue to poor communications, technologies such as the Google Assistant’s interpreter mode + Volara will help U.S. hotels attract, and build loyalty with, at least 80% of today’s travelers – i.e., those that don’t speak English. This not only makes foreign guests feel more welcome, but it will improve operations, personalize services, drive revenues, and meet the individual needs of all guests.  

Digital Amenities Category Overview

How are voice activated technologies like Amazon Alexa for hotels being leveraged in hospitality?
The promise of frictionless interaction with hotel technologies - both from staff and guests - is here now. Voice based technologies are today increasing guest engagement and enabling staff to more efficiently serve their guests.
 
For info on trends in the voice activation technology space, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Hotel Voice Activated Technology.
 
How can voice activated technology improve profitability and efficiency?
  • Increased occupancy: Guests are seeking a differentiated guest experience and are proving loyal to voice-enabled properties. 
  • More efficient guest service: 30 percent of all guest requests are routed directly from the guests’ voice to the hotel’s work order management system Improved 
  • TRevPAR: Thousands of additional opportunities to communicate with, and influence, your guests.
 
What are the most important features of voice activated technology?
  • Guest Privacy Protections: Ensure compliant management of recordings vis a vis guest PII. 
  • Real time control: Conversations with hotel guests should be updatable in real time. 
  • Robust voice interfaces: The magic of voice happens on the back end when the request of the guest is seamlessly executed. 
  • Accuracy: The commercial stakes are too high to rely solely on a consumer NLP to manage the relationship with your guests. Find an NLP augmented solution. 
  • Flexibility: Be sure you can manage multiple NLP and can switch with relative ease. It’s early in the development of this new technology and hotels should maintain flexibility.


What makes great voice activated technology?
Integrations with key systems help maximize the capabilities of voice activated technology for hotels.  

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