Most Recent Posts
Why did the European Commission go after airline GDS and not hotels?
After the European Commission successfully prosecuted Google for its unfair search practices, travel industry pundits wondered if Google’s suite of travel products would be...Read the full article
The future of hotel software is here: instant implementation, free integrations and apps for everything
Back when I worked in hotels drones were all the rage. Amazon had announced that it was planning to make drone deliveries in the not so distant future and every major news...Read the full article
Is your property social media ready?
One of the fundamental challenges for hospitality marketers is the need to inspire trust in people who have never met you or anyone from your business, usually from thousands of...Read the full article
Del Ross built IHG into a billion dollar e-commerce business in 2 years, now he’s determined to solve hospitality’s labor problem
Marketing, distribution and guest experience are undoubtedly the most buzzy topics in the world of hospitality technology. It’s easy to see why given the rapid rise of...Read the full article
Prediction: 2019 will be a transformational year for hotel technology
Anyone who tells you stats about hotel technology spending or forecasts is honestly full of it. Warren Buffett famously said, “it’s better to be approximately...Read the full article
The importance of a meritocracy like TripAdvisor in hospitality
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional...Read the full article
Integrations and cyber security will make hotels Hapi in 2019
Hapi founder Luis Segredo and his partner Nikolai Balba are no strangers to the hotel technology world. After decades of entrepreneurial success in the hotel tech space - Segredo...Read the full article
How to maximize your hotel’s bookings by aligning your technology with your goal
The growth in technology tools for hotels has complicated life for hoteliers. While it has always been important to bring potential guests into the conversion funnel, there are now...Read the full article
Here’s why Marriott got hacked and how to make sure that your hotel isn’t next
Last week it was announced that Marriott had 500 million guest records hacked. For a hotel brand operator, owner or manager - knowing that Marriott got hacked isn’t really...Read the full article
SiteMinder CEO: "The SaaS economy has made best-of-breed solutions accessible to every type of hotel"
In May of 2018 I wrote a piece for Lodging Magazine called "Hotel Technology's Paradigm Shift: The Age of Interconnectivity" where I discussed the #1 barrier to innovation in the...Read the full article