Eliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.
ChargeAutomation - E-authorization, chargeback protection
4.9 (15 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ChargeAutomation - E-authorization, chargeback protection
Unranked in Cyber Security & Fraud Prevention
Collect security deposit in a form of authorization (imprint).
98% recommended by 41 hotels
ChargeAutomation is popular in United States of America and United Kingdom.
Ratings Summary
Ease of Use
4.9/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ChargeAutomation - E-authorization, chargeback protection is the #6 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #629 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About ChargeAutomation - E-authorization, chargeback protection
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
In the hospitality industry between 5-6% annual revenue is lost to fraud. We Eliminate fraud completely.
ChargeAutomation solutions:
- Digital credit card authorization forms
- 3D Secure™ (or 3DS) secure online payment
- Avoid No-shows With our automated payment collection based on cancellation policy
- Eliminate Manually Charging Payments
- Stop Chasing Payments. Automatically Collect Reservation Amount, Deposit, Outstanding Balance, Cancellation Fee & Damage deposit
- Auto-validate credit cards upon booking
- Auto Report Invalid Cards
- Auto Authorize/Release Security Deposit
- Auto Detect/Process Virtual Cards
Capabilities
ChargeAutomation doesn’t have any benefits or use cases available
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
Pricing
Pricing Available By Request
ChargeAutomation has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare ChargeAutomation to Top Alternatives
Reduce chargebacks and get secure credit card authorization forms back in minutes with Sertifi.
CyberTek gives you a full time IT department at a part time cost.
Want to find out if ChargeAutomation is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
21 | X-Small (1-9 room)
10 | Small (10-24 room)
5 | Medium (25-74 room)
4 | Large (75-199 room)
Country
12 | United States of America
11 | United Kingdom
4 | Canada
2 | Spain
2 | Greece
1 | Romania
1 | Italy
1 | France
1 | Puerto Rico
1 | Portugal
1 | Cyprus
1 | Ukraine
1 | Netherlands Antilles
1 | Lithuania
1 | Argentina
Type
25 | Vacation Rentals & Villas
11 | Extended Stay & Serviced Apartments
1 | Boutiques
1 | City Center Hotels
1 | Hostels
1 | Luxury Hotels
1 | Resorts
1 | RV Parks & Campgrounds
Region
22 | Europe
16 | North America
2 | Central America
1 | South America
Category
37 | Contactless Check-in
18 | Upselling Software
15 | Cyber Security & Fraud Prevention
Hotelier Rating
10
Chargebacks no more
Commercial Director from 1 to 4 room Vacation Rentals & Villa in Buenos Aires (Argentina)
Verified
11 days ago
Chargeback protection, customer support, ease of use, and integrations with the PMS. Chargebacks are no longer an issue for me. Anyone working in this industry knows how important this is and how frequent chargebacks are. Defending against chargebacks with Stripe is almost as painful as losing the money straightforward. So, it was a 180-deg...
Argentina
Argentina
Commercial Director
X-Small Hotel
10
Great tool for hosts to collect payments and offer a self service portal to guests
Manager from 10 to 24 room RV Parks & Campground in Cripple Creek (United States of America)
Verified
2 months ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
United States of America
United States of America
Manager
Small Hotel
10
Super easy system for online check-ins and online accommodation information passing to our guests.
Host at B2 Apartments from in Klaipėda (Lithuania)
Verified
4 months ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Lithuania
Lithuania
Host at B2 Apartments
9
Very accommodating support and reliable system
Guest Services Team from 10 to 24 room Vacation Rentals & Villa in Kalispell (United States of America)
Verified
11 months ago
charge automation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
United States of America
United States of America
Guest Services Team
Small Hotel
10
Great understanding and very professional
President from 5 to 9 room Vacation Rentals & Villa in Sunrise (United States of America)
Verified
16 months ago
As new in the Business, I always get the best service.Always available and quick responses to all my questions. Understand and bring best solutions
United States of America
United States of America
President
X-Small Hotel
10
Very professional looking guide and upsells for guests
Director from 5 to 9 room Vacation Rentals & Villa in San Jose (United States of America)
Verified
17 months ago
The upsells have increased my add ons as the guest can pay via a card. contactless check in works well with Keycodes issued
United States of America
United States of America
Director
X-Small Hotel
10
Advanced product that solved many of our hotel's needs at once
Director of Sales from 100 to 199 room City Center Hotel in Kyiv (Ukraine)
Verified
18 months ago
Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar. Payment automation solutions are simply state-of-art and save us so much time and labor costs. Strongly recommend it to everyone. We use all the features of the platform and it works great. Also, guys regularly add ne...
Ukraine
Ukraine
Director of Sales
Large Hotel
10
Does all the work for you
Director from 5 to 9 room in (United Kingdom)
Verified
18 months ago
Does all the work for you and unlike other automations doesnt cost a fortune. emails me quickly when guests book
United Kingdom
United Kingdom
Director
X-Small Hotel
10
Saved me lots of hours!
Vacation Rentals Manager from 10 to 24 room Vacation Rentals & Villa in Colònia de Sant Jordi (Spain)
Verified
2 years ago
I use charge automation in combination with booking automationBoth services aregr great and have saved me hours of workA lot of features that help me a lotAlso thy reply always very fast to my questions
Spain
Spain
Vacation Rentals Manager
Small Hotel
10
Always ready to help and until now it has been a very good experience working with CA!
Property management from 5 to 9 room Vacation Rentals & Villa in Albufeira (Portugal)
Verified
2 years ago
- hold on safety deposit, payments easily and very safer procedures Communication with the CA staff has been also very fast and great!
Portugal
Portugal
Property management
X-Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Showing all answers to: "What does this product or service do well?"
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Question:
What differentiates this product or service from the competition?
Answer:
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Showing all answers to: "What differentiates this product or service from the competition?"
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Are you a consultant or vendor that recommends ChargeAutomation?
Leave a recommendation
Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
92% recommended by 1829 hotels |
Channel Managers
|
|
|
Little Hotelier
90% recommended by 846 hotels |
Hotel Management Software
|
|
|
RoomRaccoon
97% recommended by 518 hotels |
Channel Managers
+2 more |
|
|
Oracle Hospitality
90% recommended by 470 hotels |
Property Management Systems
|
|
|
Mews
91% recommended by 442 hotels |
Property Management Systems
|
|
|
HOTELTIME
94% recommended by 292 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Clock Software yet.
Clock Software
95% recommended by 208 hotels |
Property Management Systems
|
|
|
Planet
81% recommended by 100 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Preno yet.
Preno
95% recommended by 72 hotels |
Property Management Systems
|
|
|
Stripe
100% recommended by 2 hotels |
Payments Processing Software
|
Support
Unverified
ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Canary Technologies
Cyber Security & Fraud Prevention
4.8 (1141 REVIEWS)
Sertifi Inc
Cyber Security & Fraud Prevention
4.7 (197 REVIEWS)
Trust Wave
Cyber Security & Fraud Prevention
SPONSORED
Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.
Learn More
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .