ChargeAutomation - E-authorization, chargeback protection

4.9 (15 REVIEWS)

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ChargeAutomation - E-authorization, chargeback protection

4.9 (15 REVIEWS)

Unranked in Cyber Security & Fraud Prevention

Collect security deposit in a form of authorization (imprint).

ChargeAutomation is popular in United States of America and United Kingdom.

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ChargeAutomation - E-authorization, chargeback protection is the #6 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #629 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About ChargeAutomation - E-authorization, chargeback protection
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
In the hospitality industry between 5-6% annual revenue is lost to fraud. We Eliminate fraud completely. ChargeAutomation solutions: - Digital credit card authorization forms - 3D Secure™ (or 3DS) secure online payment - Avoid No-shows With our automated payment collection based on cancellation policy - Eliminate Manually Charging Payments - Stop Chasing Payments. Automatically Collect Reservation Amount, Deposit, Outstanding Balance, Cancellation Fee & Damage deposit - Auto-validate credit cards upon booking - Auto Report Invalid Cards - Auto Authorize/Release Security Deposit - Auto Detect/Process Virtual Cards

Capabilities

profile-empty-state.svg

ChargeAutomation doesn’t have any benefits or use cases available

Features

Security

4/5 features

Compliance

4/5 features

Data Management

4/5 features

Pricing

Pricing Available By Request

ChargeAutomation has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

21 | X-Small (1-9 room)

10 | Small (10-24 room)

5 | Medium (25-74 room)

4 | Large (75-199 room)

Country

12 | United States of America

11 | United Kingdom

4 | Canada

2 | Spain

2 | Greece

1 | Romania

1 | Italy

1 | France

1 | Puerto Rico

1 | Portugal

1 | Cyprus

1 | Ukraine

1 | Netherlands Antilles

1 | Lithuania

1 | Argentina

Type

25 | Vacation Rentals & Villas

11 | Extended Stay & Serviced Apartments

1 | Boutiques

1 | City Center Hotels

1 | Hostels

1 | Luxury Hotels

1 | Resorts

1 | RV Parks & Campgrounds

Region

22 | Europe

16 | North America

2 | Central America

1 | South America

Category

37 | Contactless Check-in

18 | Upselling Software

15 | Cyber Security & Fraud Prevention

Hotelier Rating

Excellent
40
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (21)
  • Small (10)
  • Medium (5)
  • Large (4)

Country

  • United States of America
    United States of America
    (12)
  • United Kingdom
    United Kingdom
    (11)
  • Canada
    Canada
    (4)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • Romania
    Romania
    (1)
  • Italy
    Italy
    (1)
  • France
    France
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Portugal
    Portugal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Ukraine
    Ukraine
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Lithuania
    Lithuania
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (16)
  • Europe
    Europe
    (22)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
10

Chargebacks no more

Commercial Director from 1 to 4 room Vacation Rentals & Villa in Buenos Aires (Argentina)

Verified
11 days ago
Chargeback protection, customer support, ease of use, and integrations with the PMS. Chargebacks are no longer an issue for me. Anyone working in this industry knows how important this is and how frequent chargebacks are. Defending against chargebacks with Stripe is almost as painful as losing the money straightforward. So, it was a 180-deg...
Country Argentina
Commercial Director
X-Small Hotel
10

Great tool for hosts to collect payments and offer a self service portal to guests

Manager from 10 to 24 room RV Parks & Campground in Cripple Creek (United States of America)

Verified
2 months ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
Country United States of America
Manager
Small Hotel
10

Super easy system for online check-ins and online accommodation information passing to our guests.

Host at B2 Apartments from in Klaipėda (Lithuania)

Verified
4 months ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Country Lithuania
Host at B2 Apartments
9

Very accommodating support and reliable system

Guest Services Team from 10 to 24 room Vacation Rentals & Villa in Kalispell (United States of America)

Verified
11 months ago
charge automation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
Country United States of America
Guest Services Team
Small Hotel
10

Great understanding and very professional

President from 5 to 9 room Vacation Rentals & Villa in Sunrise (United States of America)

Verified
16 months ago
As new in the Business, I always get the best service.Always available and quick responses to all my questions. Understand and bring best solutions
Country United States of America
President
X-Small Hotel
10

Very professional looking guide and upsells for guests

Director from 5 to 9 room Vacation Rentals & Villa in San Jose (United States of America)

Verified
17 months ago
The upsells have increased my add ons as the guest can pay via a card. contactless check in works well with Keycodes issued
Country United States of America
Director
X-Small Hotel
10

Advanced product that solved many of our hotel's needs at once

Director of Sales from 100 to 199 room City Center Hotel in Kyiv (Ukraine)

Verified
18 months ago
Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar. Payment automation solutions are simply state-of-art and save us so much time and labor costs. Strongly recommend it to everyone. We use all the features of the platform and it works great. Also, guys regularly add ne...
Country Ukraine
Director of Sales
Large Hotel
10

Does all the work for you

Director from 5 to 9 room in (United Kingdom)

Verified
18 months ago
Does all the work for you and unlike other automations doesnt cost a fortune. emails me quickly when guests book
Country United Kingdom
Director
X-Small Hotel
10

Saved me lots of hours!

Vacation Rentals Manager from 10 to 24 room Vacation Rentals & Villa in Colònia de Sant Jordi (Spain)

Verified
2 years ago
I use charge automation in combination with booking automationBoth services aregr great and have saved me hours of workA lot of features that help me a lotAlso thy reply always very fast to my questions
Country Spain
Vacation Rentals Manager
Small Hotel
10

Always ready to help and until now it has been a very good experience working with CA!

Property management from 5 to 9 room Vacation Rentals & Villa in Albufeira (Portugal)

Verified
2 years ago
- hold on safety deposit, payments easily and very safer procedures Communication with the CA staff has been also very fast and great!
Country Portugal
Property management
X-Small Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!

Question:

What differentiates this product or service from the competition?

Answer:

They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Ilija Milovic CTO @ OTASync
RecommendationAvatar
Ilija Milovic CTO @ OTASync
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Support

Unverified

ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Recommended

98%

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