Sertifi for Authorizations
4.8 (93 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi for Authorizations
Ranked 2 (out of 15) in Cyber Security & Fraud Prevention
Reduce chargebacks and get secure credit card authorization forms back in minutes with Sertifi.
96% recommended by 163 hotels
Accor, Marriott, IHG & 160 others
More than 50% of Sertifi Inc’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi for Authorizations is the #2 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #214 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Sertifi for Authorizations
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
There’s a reason 15,500+ hotels trust Sertifi. Start capturing digital credit card authorization forms with Sertifi, a PCI compliant solution that's easy and secure for you and your customers. Your peers are already getting forms back in minutes and detecting payment risk early. Every subscription comes with free advanced fraud tools, helping you save hundreds to thousands a year on chargebacks.
Capabilities
Free Fraud Verification Tools
Free Fraud Verification Tools
Every subscription to our authorization solution comes with free advanced fraud tools. Using a combination of AI and data analysis, a card's risk level is graded from A to F, and you'll get detailed reporting alongside the grade, so you can feel confident in accepting transactions and reduce the burden of chargebacks.
Address Verification Service
Address Verification Service
Cards run through Sertifi will go through an AVS check as an easy way to reduce fraud and chargebacks. AVS will compare the billing address used in a credit card transaction against the cardholder’s billing address that’s on file with their issuing bank. You’ll then receive a response code indicating how closely the addresses match.
Free e-Confirmations
Free e-Confirmations
Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI compliant way to send you your guest’s payment and booking information. Sign up for a free Sertifi e-confirmations portal to get started.
Reduced Turnaround Times
Reduced Turnaround Times
Get authorization forms back in minutes by replacing paper, printers, fax, and email for a convenient digital experience. Let customers respond anytime, anywhere, from any device.
PCI Compliance
PCI Compliance
Our platform is PCI compliant, meets stringent security requirements, and integrates with other solutions so you can easily and securely exchange information without leaving Sertifi.
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
Available Add-ons & Modules
Advanced Fraud Tools
Instantly verify every transaction and get the necessary information to deny potentially fraudulent transactions. Review an A-F fraud score and other details to help you validate payment information before fraud results in expensive, time-consuming chargebacks.
e-Confirmations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal or turning it on from your existing authorizations portal.
Embedded Forms
Easily link to your authorization forms directly from your website, email signature, or other location. By making it easy to purchase spa services, gift cards, and more, your customers can enjoy greater convenience while you enjoy higher revenue with no extra effort.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
7 | Medium (25-74 room)
54 | Large (75-199 room)
99 | X-Large (200+ room)
Country
161 | United States of America
6 | Canada
2 | Qatar
2 | Mexico
1 | United Kingdom
1 | India
1 | United Arab Emirates
Type
102 | Branded Hotels
45 | Luxury Hotels
30 | Resorts
22 | Airport/Conference Hotels
18 | Bed & Breakfast & Inns
18 | City Center Hotels
17 | Limited Service & Budget Hotels
15 | Boutiques
8 | Extended Stay & Serviced Apartments
4 | Casinos
4 | Hostels
4 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
1 | Motels
Region
169 | North America
3 | Middle East
1 | Europe
1 | Asia Pacific
Category
93 | Cyber Security & Fraud Prevention
89 | Payments Processing Software
33 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
7
Secure, but not consistent
Sales and Catering Coordinator from 200 to 499 room Branded Hotel in Garden Grove (United States of America)
Verified
3 days ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
United States of America
United States of America
Sales and Catering Coordinator
X-Large Hotel
10
We are happy to have this service for the credit card authorization payments.
Accounts Receivable Coordinator from 200 to 499 room Branded Hotel in Universal City (United States of America)
Verified
3 days ago
We do like the Fraud Score, it gives us the option to make the decision of excepting for payment or not.
United States of America
United States of America
Accounts Receivable Coordinator
X-Large Hotel
10
This is helpful
Front office manager from 100 to 199 room Airport/Conference Hotel in Ames (United States of America)
Verified
3 days ago
Sertifi is very helpful in a hotel when someone else is paying for a room. We send this and get it back electronically so we like that they do not have to fax it back.
United States of America
United States of America
Front office manager
Large Hotel
10
Cyber Security & Fraud Prevention
Rooms Control from 500+ room Branded Hotel in Louisville (United States of America)
Verified
3 days ago
I have nothing to say. I just am leaving you a 10 because I know you need them. Thank you
United States of America
United States of America
Rooms Control
X-Large Hotel
10
Sertifi Experience
Property Support and Compliance from 500+ room Branded Hotel in Kent (United States of America)
Verified
9 days ago
We use this product enterprise wide. It has simplified our credit card processing for Sales and Operations, while limiting our exposure. Easy to teach to new users as well.
United States of America
United States of America
Property Support and Compliance
X-Large Hotel
9
Quick and easy process betwen the guests and hotel
Front Office Manger from 100 to 199 room Branded Hotel in East Windsor (United States of America)
Verified
9 days ago
It is easy for the customer/ company to fill the authorization form and turn back us quickly. It prevents guest's private information.
United States of America
United States of America
Front Office Manger
Large Hotel
9
Great Tool for Efficiency & Improved Security
Sr. Manager, Resort Operations Technology from 500+ room Branded Hotel in Orlando (United States of America)
Verified
9 days ago
The Sertifi eAuthorize tool has allowed us to modernize the way we collect credit card authorization forms while also providing additional security for our customers. The Sertifi team is attentive and I can always rely on them to resolve any concerns we bring their way. Another bonus is that they have other features that we may be able to u...
United States of America
United States of America
Sr. Manager, Resort Operations Technology
X-Large Hotel
8
Super quick customer service and user friendly.
Hotel Performance Manager from 100 to 199 room Branded Hotel in Columbus (United States of America)
Verified
10 days ago
Greatly reduced our chargebacks and keeps us in compliance with contracts. I like the reporting aspects. It makes it very useful.
United States of America
United States of America
Hotel Performance Manager
Large Hotel
10
Easy to use for user and client!
Senior Director of Sales Support from 100 to 199 room Branded Hotel in Spartanburg (United States of America)
Verified
10 days ago
Easy to get credit card info and signed contracts back from our customers. Speeds up the booking process and keeps us PCI compliant.
United States of America
United States of America
Senior Director of Sales Support
Large Hotel
8
Daily User
Front Desk Manager from 500+ room Branded Hotel in Seattle (United States of America)
Verified
11 days ago
The best features of Sertifi are the quick turn around between parties, the ability to submit the form digitally, the forms are easily searchable, it has secure MFA, and it is collaborative between our entire team.
United States of America
United States of America
Front Desk Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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