Monscierge (Connect Signage)

Ranked 1 (out of 15) in Digital Signage & Lobby Technology

Digital Signage & Lobby Technology

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 233 reviews
92%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 15 in Digital Signage & Lobby Technology

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Branded Hotels 144 verified reviews
    92%
  • Boutiques 16 verified reviews
    93%
  • Luxury Hotels 10 verified reviews
    93%
  • City Center Hotels 9 verified reviews
    86%
  • Airport/Conference Hotels 9 verified reviews
    88%
  • Vacation Rentals & Villas 8 verified reviews
    95%
  • Resorts 7 verified reviews
    91%
  • Extended Stay & Serviced Apartments 7 verified reviews
    91%
  • Bed & Breakfast & Inns 4 verified reviews
    98%
  • Limited Service & Budget Hotels 2 verified reviews
    85%
  • Motels 2 verified reviews
    100%
  • Hostels 1 verified reviews
    70%

Monscierge (Connect Signage) Overview

Monscierge (Connect Signage) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

Monscierge doesn’t have any verified integrations. Check back later for new Monscierge integrations.

What customers love about Monscierge (Connect Signage)

Like 92% recommend

Owner from Bed & Breakfast & Inns

The Monscierge Lobby touchscreen is really easy to use and massively popular with guests. The system itself is a real focal point for interaction between our staff and guests. The content is invaluable when helping provi...

General Manager from Boutiques

I really like the teams ability to assist with all our requests in a timely manner. They follow up and check on us throughout the process.

General Manager from Extended Stay & Serviced Apartments

Connect Staff - Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use.

Area IT Manager from Boutiques

The Support for Monscierge (Connect Signage) is top notch which is very important to IT professionals. I have worked with several signage companies during my IT career and Monscierge is first in class and is always very ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (4)
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Features

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Clients & references

References & testimonials

Testimonial avatar
Monscierge genuinely helps connect US to our GUESTS, through the means of technology. It bridges the gap we lacked on every level! The accessibility, languages and general features are what make Monsc...
Jacqueline Beardmore Deputy General Manager at the Holiday Inn Manchester - City Centre

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Germany
  • United Kingdom
  • United Arab Emirates
  • Spain
  • India
  • Canada
  • Belgium
  • Switzerland

233 Verified Monscierge Reviews

Likelihood to Recommend
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May 11, 2022

Monscierge (Connect Signage) Review: Excellent and Fast!

Director of Sales and Marketing from Branded Hotels in Calgary (Canada)

Recommend 10/10
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What do you like most?

I needed a quick rundown tutorial on how to update our lobby banners and sponsorship ad space. Marcos was very quick and helpful. Great job!!

What do you dislike or think could be improved?

I think maybe an updated version of the online guide to better explain how to update the banners and ad space.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 11, 2022

Monscierge (Connect Signage) Review: Monscierge Training.

Reservations Supervisor from Branded Hotels in Anaheim (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The different features that the system offers. For example the weather, flights arrival and departure information, local attractions in the area and adding hotel events.

What do you dislike or think could be improved?

The visuals can be improved as it looks like it is outdated, however, this can also be due to the hardware which is probably on our end.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 27, 2022

Monscierge (Connect Signage) Review: Top notch Customer Support team!

Technology - Business Systems from Branded Hotels in Las Vegas (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy...

What do you dislike or think could be improved?

The notifications for the mobile app will sometimes not alert and messages from guests will be missed, unless you open the app. Unfortunately this can be a nuisance.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 08, 2022

Monscierge (Connect Signage) Review: Exceptional Support and Service!

Sales Coordinator from Branded Hotels in Tempe (United States of America)

Recommend 10/10
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What do you like most?

The team at Monscierge are so helpful and friendly. Marcus has gone above and beyond to assist me with all of my questions and needs.

What do you dislike or think could be improved?

The application has a few hiccups here and there but otherwise everything is very useful and the team is the best!

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

March 10, 2022

Monscierge (Connect Signage) Review: Excellent customer care.

Maintenance Manager from Bed & Breakfast & Inns in (United Kingdom)

Recommend 10/10
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What do you like most?

Clear instruction on trouble shooting when having a telephone conversation with the team. They are prompt to answer questions when we have issues.

What do you dislike or think could be improved?

It would be nice to update the operating system on our lobby screen. Seems to be a little outdated and sluggish. Other than that, nothing on the basis of my experience.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 28, 2022

Monscierge (Connect Signage) Review: Knowledgeable and Excellent!

Audio Visual Technician from Boutiques in Indianapolis (United States of America)

Recommend 10/10
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What do you like most?

Marcos was very helpful in restoring our digital signage at The Alexander hotel and making out space look professional again.

What do you dislike or think could be improved?

I think updating our sytems as they are older, but I believe this would be on our end and not Monscierge.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly service fee
Less than $1000/month

Popular Monscierge (Connect Signage) Integrations

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