Name: Monscierge (Connect Signage)
Rating: 4.6 (234 reviews)

Monscierge (Connect Signage)

4.6 (234 REVIEWS)

HT Score

100 out of 100

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Laurent, Sebastien, David + 6 more experts recommend Monscierge

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Monscierge (Connect Signage)

4.6 (234 REVIEWS)

Ranked 1 (out of 15) in Digital Signage & Lobby Technology

We are a technology firm that promises to increase your communication, guest experience and staff accountability for the hospitality industry.

93% recommended by 337 hotels

Accor, Diamond Resorts, Wyndham & 334 others

Ratings Summary

4.6

Excellent

234 reviews

Ease of Use

4.6/5

Customer Support

4.8/5

ROI

4.5/5

Implementation

4.6/5

Recommended for

302

Staff Collaboration Tools Ranked #3 out of 50

275

Guest Messaging Software Ranked #6 out of 66

252

Hospitality TV Ranked #1 out of 44

234

Digital Signage & Lobby Technology Ranked #1 out of 15

Features

Content Management

4/5 features

Content Management System

Whether one screen or hundreds, we power event signage for hundreds of event spaces and make it easy to manage and update.
Multi-Lingual
Local Recommendations
Advertising and Promotions

Promote up-sells, in house services like restaurants and cafes, reward programs or local businesses. Manage promotions and display a rotating selection of advertising from an easy to use management tool.

Functionality

4/5 features

Touch Enabled Interactive Signage

Touch-enabled digital signage.
Advertising and Promotions

Promote up-sells, in house services like restaurants and cafes, reward programs or local businesses. Manage promotions and display a rotating selection of advertising from an easy to use management tool.
Conference Room Signage

Manage meeting and conference room spaces with configurable tablets displaying meeting details.
Interactive Lobby Display

Interactive touchscreen that provides property information, recommendations, weather, advertising and more.

Registration & Check-in

4/5 features

Remote Checkin
Keyless Entry

Mobile Check-In / check-in from anywhere / save time, eliminate the line. Mobile keyless entry / secure room access via smartphone / most secure form of room entry, receive mobile key prior to arrival, straight-to-room, eliminates plastic keycard waste and cost
Check-in upselling
View bill & express check out
Late checkout

Success Stories

References

Featured Customers

Success Stories

Monscierge doesn’t have any case studies available

References

""I’ve had the pleasure of working with Monscierge for over 3 years at a number of Accor hotels and have been an advocate of their technology since I first used it. At ibis London Euston we have partnered with Monscierge to deliver a suite of guest facing technologies comprising a large format, interactive lobby touch screen and next generation mobile application. Both of these allow our guests to access rich information about our hotel facilities and travel tools to help them navigate London. We invite guests (via SMS) to download our mobile app ahead of arriving as it contains a number of travel tools to help the guests get to the hotel. It also gives them chance to peruse our onsite amenities and restaurant menus. Once in the hotel they can use the same app to communicate with hotel staff to order food and drinks, late check out etc. Our staff can use their own mobile devices to manage and respond to these requests providing a service which is both technically sophisticated, prompt and personal. Staff also uses the same mobile application infrastructure to post maintenance requests to their colleagues which helps us manage our internal work flow. Guests who don’t have smart phones or who don’t want to download an app can use the inbuilt SMS message handling functionality to submit requests to our staff who can respond via that medium. Many of our guests are tourists, using our hotel as a base to explore London. To help them with this the hotel staff have curated over 100 of our favorite things to do in the city including tours, museums, restaurants and night-life. This is very popular with guests and enhances the overall experience of their trip. Given the fact that that many of these guests are visiting from overseas, the fact that the app automatically translates into the native language on their phone is a great feature. We do not have a large back of house team so it was essential that we could control these systems with minimal overhead. Monscierge provides a web based content management system which is very simple for the hotel staff to use and update. At each stage Monscierge have been extremely supportive and responsive and have taken time to understand how our hotel operates and how these types of technologies can be best exploited to enhance the hotel overall. I would have no hesitation in recommending Monscierge to any hotel or brand.""

"“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination of Monscierge’s Apple TV and eviivo’s booking software technology, Station B&B have found a winning formula that will provide a wide range of benefits for both the property and its guests.”"

"Monscierge genuinely helps connect US to our GUESTS, through the means of technology. It bridges the gap we lacked on every level! The accessibility, languages and general features are what make Monscierge an instrumental tool. Guests just love using the screen and leave the hotel with useful information they weren’t expecting to know, ultimately improving their stay. Because we only have one multilingual receptionist on the hotel premises, guests are guaranteed to not feel alienated and can feel more at ease in their surroundings, as we can easily change the language on the screen for the foreign guest. In addition to this, having the option to put the hotel’s top places to eat and visit in categories, we can ensure the guests have an enjoyable stay in and out of the hotel; searching for local recommendations couldn’t be easier, as is the management of this on the CMS. The disability feature has proven to be invaluable, by enabling all guests to remain equally independent, as opposed to relying on members of staff. Another useful feature is being able to see our guests’ most common searched words - this bridges the gap and brings us even closer to our guests in getting to know their trends. Knowing what they’re looking for, we can then work on that in the system, to better the information we provide. Nick Kirwin’s support and help, to motivate the team, has heightened our enthusiasm for the Monscierge system; his assistance has been priceless. Thanks to its ease of modification, we have added live train times, which, as we are next to a major train station and it’s the most common question at the hotel, has taken a massive strain from our staff. Printing boarding passes has also been a life-saver - It’s the guests’ personal travel organiser! Being able to upload maps so easily, we’re able to keep the system and our GUESTS up to date on the seasonal events, which can be done in just minutes. Emailing directions has saved so much time, as the guests just love the technology side of things, they can have it in their hands in seconds, rather than writing down directions. For people that aren’t tech savvy, it’s massively clear and simple to use, so even the older generation are more than comfortable using it. Monscierge has revolutionised our entrance hall; it has given it a purpose. It answers the question “what’s missing?” and draws the guests’ attention away from the queue; what they ask at the desk they can find out on the touch screen. If you’ve been searching for a way to reconnect with your guests, this is answer!"

"We like direct contact with our guest, direct sale and close contact to guest even before arrival."

"Love the fact guest have a fast way to communicate with the front desk before , during and after their stay. This can increase the guest experience. It's also more efficient, the guest will let us know prior to their stay if they need extra amenities such a a roll a way bed."

Featured Customers

Popularity by Segment

Size

108 | Large (75-199 room)

84 | X-Large (200+ room)

80 | Medium (25-74 room)

39 | X-Small (1-9 room)

38 | Small (10-24 room)

Type

173 | Branded Hotels

122 | Boutiques

95 | Bed & Breakfast & Inns

77 | Vacation Rentals & Villas

60 | Resorts

48 | Limited Service & Budget Hotels

38 | Airport/Conference Hotels

35 | City Center Hotels

31 | Luxury Hotels

10 | Extended Stay & Serviced Apartments

6 | Motels

6 | RV Parks & Campgrounds

5 | Casinos

2 | Hostels

Region

370 | North America

88 | Europe

12 | Middle East

9 | Asia Pacific

6 | Oceania

5 | Central America

4 | South America

1 | Africa

Company	Functionality
Oracle Hospitality 89% recommended by 414 hotels	Property Management Systems
SHR Group 95% recommended by 275 hotels	Hotel Reservations Systems
Cendyn 86% recommended by 251 hotels	Hotel CRM & Email Marketing
ASSA ABLOY Global Solutions 95% recommended by 143 hotels	Mobile Key & Keyless Entry
This integration hasn’t been verified by Sabre yet. Sabre 86% recommended by 65 hotels	Hotel Reservations Systems
Amadeus 84% recommended by 155 hotels	Staff Collaboration Tools
Hapi 96% recommended by 53 hotels	Marketplaces & Integrators
This integration hasn’t been verified by SALTO Systems yet. SALTO Systems 32% recommended by 5 hotels	Mobile Key & Keyless Entry
This integration hasn’t been verified by Cisco Meraki yet. Cisco Meraki 95% recommended by 2 hotels	Hospitality Wi-Fi Solutions
This integration hasn’t been verified by Cvent HQ yet. Cvent HQ 85% recommended by 2 hotels	RFPs & Proposal Management Software

Discover Apps

Resources

Get Advice

Content Management System

Multi-Lingual

Local Recommendations

Advertising and Promotions

Touch Enabled Interactive Signage

Advertising and Promotions

Conference Room Signage

Interactive Lobby Display

Remote Checkin

Keyless Entry

Check-in upselling

View bill & express check out

Late checkout