Monscierge (Connect Signage)

Ranked 1st (out of 15) in Digital Signage & Lobby Technology

Digital Signage & Lobby Technology

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 198 reviews
91%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 15 in Digital Signage & Lobby Technology

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.6/5
Customer support
4.8/5
Verified Customer Support

Monscierge has opened its internal systems to

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Most popular for
  • Branded 131 verified reviews
    93%
  • Boutique 18 verified reviews
    91%
  • Resort 10 verified reviews
    88%
  • Airport/ conference 8 verified reviews
    86%
  • Villas 8 verified reviews
    96%
  • Extended Stay 4 verified reviews
    90%
  • City Center 3 verified reviews
    87%
  • Vacation Rental 3 verified reviews
    87%
  • Bed & Breakfast 2 verified reviews
    100%
  • Motel 1 verified reviews
    100%
  • Hostel 1 verified reviews
    70%

Monscierge (Connect Signage) Overview

Monscierge (Connect Signage) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

Monscierge doesn’t have any verified integrations. Check back later for new Monscierge integrations.

What customers love about Monscierge (Connect Signage)

Like 91% recommend

Owner from Bed & Breakfast

The Monscierge Lobby touchscreen is really easy to use and massively popular with guests. The system itself is a real focal point for interaction between our staff and guests. The content is invaluable when helping provi...

General Manager from Boutique

I really like the teams ability to assist with all our requests in a timely manner. They follow up and check on us throughout the process.

General Manager from Boutique

Connect Staff - Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use.

Area IT Manager from Boutique

The Support for Monscierge (Connect Signage) is top notch which is very important to IT professionals. I have worked with several signage companies during my IT career and Monscierge is first in class and is always very ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.

by Keith Marcos (Diamond Resorts International) on January 13, 2020

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

I feel the Monscierge products, team, and platform stand out and differentiate themselves with their: 1. Ease of deployment 2. Flexibility 3. Content augmentation 4. With their managed services

by Keith Marcos (Diamond Resorts International) on January 13, 2020

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.

by Keith Marcos (Diamond Resorts International) on January 13, 2020

See more answers (3)
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+ 1 recommend
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Features

  • Late checkout
  • View bill & express check out
  • Check-in upselling
  • Keyless Entry
  • Remote Checkin

Want to go behind the scenes and see how Monscierge (Connect Signage) works?

Clients & references

References & testimonials

Testimonial avatar
Monscierge genuinely helps connect US to our GUESTS, through the means of technology. It bridges the gap we lacked on every level! The accessibility, languages and general features are what make Monsc...
Jacqueline Beardmore Deputy General Manager at the Holiday Inn Manchester - City Centre

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Germany
  • United Kingdom
  • Spain
  • United Arab Emirates
  • India
  • Canada
  • Switzerland
  • France

198 Verified Monscierge Reviews

Likelihood to Recommend
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Jul 14, 2021

Monscierge (Connect Signage) Review: Great tool for Contactless self service and extra ad revenue

Reservations Supervisor from Branded in Anaheim (United States)

Recommend 10/10
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What do you like most?

It's very helpful in the fact that guests can self assist themselves on the lobby screen to be able to check flights, weather and hotel events. Plus they are able to email postcards, maps and more. Ads sp...

What do you dislike or think could be improved?

We can't think of anything in particular that should be changed or improved on at this time, we have been customers for quite a while and we will pass on any suggestions!

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 16, 2021

Monscierge (Connect Signage) Review: Next-generation device that guests are happy to use!

Front Office Manager from Branded in Yerevan (Armenia)

Recommend 10/10
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What do you like most?

The Lobby digital signage from Monscierge is very easy to use and guests are happy with it, and we are pleased to offer a next-generation device to guests.

What do you dislike or think could be improved?

Probably to have online search where the search is not limited. Other than that we have no other suggestions for improvement.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 09, 2021

Monscierge (Connect Signage) Review: Customized property branding and visual directions on screen

Banquet/ IT Manager from Branded in Fort Lauderdale (United States)

Recommend 10/10
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What do you like most?

The ConnectLobby product from Monscierge is a very useful tool in the lobby that not only reflects our own branding and logo, but also provides an easy, visual way for customers to find directions to loca...

What do you dislike or think could be improved?

We cannot really think of anything that needs to be improved at this time, but we will continue to collect feedback from our guests and pass it along.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

May 26, 2021

Monscierge (Connect Signage) Review: Sleek digital lobby screen and very helpful staff!

Sales Manager from Branded in (United Kingdom)

Recommend 7/10
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What do you like most?

With the hotels reopening in the UK, the digital lobby screen is a very helpful source of property information and local city guides for our guests. Also the Monscierge staff is always very helpful whene...

What do you dislike or think could be improved?

The portal to update information on the property could be a little more user friendly whenever we wish to update details ourselves.

Customer support
5
Ease of Use
4
Value for money
n/a
Implementation
4

May 26, 2021

Monscierge (Connect Signage) Review: Fast and helpful response from the staff!

Sales Manager from Branded in Unterhaching (Germany)

Recommend 10/10
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What do you like most?

As we reopen our doors here in Europe, the Monscierge staff has been fast and very helpful replying to our requests and getting us back online!

What do you dislike or think could be improved?

I really cannot complain about anything, the system is working well and it looks great, and the support we received is great!

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Apr 29, 2021

Monscierge (Connect Signage) Review: Showcase local activities and reduce wait times at the front desk!

Reservations Supervisor from Branded in Anaheim (United States)

Recommend 10/10
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What do you like most?

We love being able to show the local merchants and activities to guests on the lobby screen and minimizing traffic at the front desk. Also great is the ability to upload QR codes like TripAdvisor and Hil...

What do you dislike or think could be improved?

Frankly, all is working great for us at this time, so we do not have any recommendations for changes or improvements.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly service fee
Less than $1000/month

Popular Monscierge (Connect Signage) Integrations

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