10 Best Hotel Maintenance Software in 2023

Hotel Tech Report | Last updated
17 PRODUCTS REVIEWED
957 HOTELIERS SURVEYED
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Hotel Maintenance Software Vendor Shortlist
We’ve surveyed 957 hoteliers across more than 66 countries to understand which are the best Hotel Maintenance Software vendors, along with everything you need to know in order to buy the right Hotel Maintenance Software for your hotel (including our 2023 Hotel Maintenance Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
hotelkit
4.8 (268 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2023 HotelTechAwards
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Connect all your employees on one platform with helpful tools ​ to automate and monitor your maintenance operations!
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ALICE
4.6 (255 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted ALICE as the #2 Hotel Maintenance Software provider in the 2023 HotelTechAwards
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More Proactive, Less Reactive
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Flexkeeping
4.9 (91 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Make sure you always have the right tools for the job with in-task photos, real-time updates, and in-app outsourcing.
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Transcendent
4.7 (54 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful Asset Preservation Software for Hotels
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Lodgistics
4.9 (23 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Our cloud-based hotel management platform optimizes your procedures, reduces your costs, and improves your guests’ satisfaction.
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Xenia
The Most Powerful Task Tracking Platform for Hotel Teams
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hub OS
4.8 (198 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2023 FINALIST
Hoteliers voted hub OS as the #3 Hotel Maintenance Software provider in the 2023 HotelTechAwards
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A super complete, intuitive and integrated corrective and preventive maintenance solution specially designed for hotels.
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Quore
4.6 (66 reviews)
Ht score logo 22 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smarter team, Faster fixes
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Enseo
Engineering management platform by Enseo
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MetaOption (Gois Pro)
Outsourced Product Development, SharePoint Services, Custom Application Development, Legacy System Migration, Application Programming, Business Solutions, Mobile App Development, Dynamics CRM, Business Intelligence & Reporting, ERP (NAV/GP/AX), and Consulting
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PRODUCT BUNDLES
These Product Suites Also Contain Hotel Maintenance Software
Other solutions that offer an integrated hotel maintenance software add-on module with their core product offering
HelloShift
4.6 (184 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HelloShift’s Hotel Maintenance Software product suite also includes:

HMobile (by char)’s Hotel Maintenance Software product suite also includes:

FCS Computer Systems’s Hotel Maintenance Software product suite also includes:

WrkSpot Corporation’s Hotel Maintenance Software product suite also includes:

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HKeeper
4.8 (25 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HKeeper’s Hotel Maintenance Software product suite also includes:

Sweeply’s Hotel Maintenance Software product suite also includes:

OVERVIEW
What is Hotel Maintenance Software
In a building as large and complex as a hotel, it’s impossible to keep track of preventative and unexpected maintenance needs without technology doing the heavy lifting. A computerized maintenance management system (CMMS) is the best software for the job, with features like work order management and usage logs to help maintenance teams keep costs low while keeping the building in tip-top shape. By using a CMMS, your hotel can operate more efficiently and avoid unforeseen costs or downtime, which in turn helps to increase guest satisfaction and revenue.
Finding the right Hotel Maintenance Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Maintenance Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
FEATURES
Most Important Features of Hotel Maintenance Software

Work order management: Say goodbye to paper work order slips; a CMMS digitizes the entire work order process, from submitting the initial work order to pushing it through to completion. A simple digital interface allows staff members to add photos and descriptions in just a few seconds. With a modern work order process, you can ensure accountability and accuracy.

Parts and inventory management: A digital record of your storeroom inventory helps you ensure you always have enough stock and reminds you to reorder when necessary.

Safety and compliance: Never worry about another inspection by letting the system keep digital copies of your documentation handy and by reminding you to perform routine safety checks.

Preventative maintenance: Automated preventative maintenance reminders will help you stay ahead of breakage and downtime. These reminders can be set on a cadence based on time or usage.

Mobile-friendliness: Your maintenance team members aren’t always behind a desk, so your CMMS must have a good mobile option, like an app or a mobile-friendly web interface.

Reporting: Gain a deeper understanding of your hotel’s work order volumes, staff performance, and maintenance costs with the system’s analytics module.

Integrations: Connect your maintenance software to your hotel’s property management system, building management system, or guest communication platform to enable a seamless flow of data between hotel departments. 

IMPLEMENTATION
What is the implementation process for hotel maintenance software?

Getting up and running with your hotel maintenance system doesn’t need to be stressful. After you’ve chosen a system and created your account, you’ll need to create digital “records” of your hotel areas (like each guestroom and public space) and all assets you have on-site (like water heaters and air conditioners). You can create records for all of your current parts and inventory, and you’ll want to create accounts for all of your maintenance staff members too.

Once all of your hotel data is in the system, you can begin using it to create work orders and set preventative maintenance schedules. Preventative maintenance can be on a simple weekly or monthly cadence, or you can set up triggers based on usage, which may be more accurate. Before fully rolling out your new CMMS, it’s also a good idea to conduct some training with staff members who will be using the system on a daily basis so they can use it efficiently. Your software vendor will have resources available for help with training, onboarding, and troubleshooting should you need it.

FAQs
Hoteliers Also Ask
There are four types of maintenance: corrective, preventative, risk-based, and condition-based.
Hotel maintenance can include upkeep and repair of HVAC systems, kitchen equipment, refrigeration, lighting, furniture, walls and painting, flooring and carpeting, electronics, plumbing, locks and access items, CCTV systems, and more.
A computerized maintenance management system, or CMMS, is a type of software that centralizes and digitizes all building maintenance activities. This system helps maintenance staff track and perform maintenance activities in a hotel, office building, hospital, or other facility.
Some of the top software for hotel maintenance management include Flexkeeping, ALICE, hotelkit, and hub OS.
Work order completion: One key benefit of a CMMS is work order management and accountability, so work order completion is an important metric to watch. You should see an increase in the percentage of work orders that are completed and a decrease in the time it takes to complete them. If not, then you should conduct additional training and confirm that the automations are configured properly. Maintenance costs: Your CMMS should also help you drive maintenance costs down, so it’s a good idea to watch this line closely on your P&L for at least the first few months after rolling the software. Maintenance costs do fluctuate seasonally, but, on average, your costs should decrease after implementing a maintenance management system.
A maintenance management system helps maintenance teams structure their work with functionality to submit and assign work orders, plan preventative maintenance, track inventory and usage, ensure compliance, and share reporting.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.