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Ratings Snapshot
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Ranked #2 out of 17 in Hotel Maintenance Software
ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreALICE Maintenance Overview
ALICE Maintenance Overview
Keep your hotel looking its best and operating smoothly with scheduled preventative maintenance and the ability to proactively identify, assign, and track any equipment or room issues, and fix problems as soon as they’re reported.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
Integrates with
- Hotel Management Software
- Property Management Systems
- Restaurant Management Software
What customers love about ALICE Maintenance
Chief Engineer
Helps track repeat issues. Instant response to guests concerns. Training is simple
Assistant General Manager
Having a written trail of any housekeeping or maintenance issues to monitor for patterns or recurring problems.
Director Of Front Office Operations
The efficiency the system brings. It’s pretty easy to use and employees love it
Expert Q&A and Partner Recommendations
What does this product or service do well?
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (5)What differentiates this product or service from the competition?
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (5)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (5)Features
Clients & references
References & testimonials
Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need t...
The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief...
Case studies
- Not Your Typical COVID Story: $1.3 Million in New Revenue + Happier Hotel Guests & Staff
- Clarion Hotel The Hub
- Elevating the World's Leading Luxury Hotel Experience
- Royal Mansour Marrakech
Awards & Certifications
ALICE doesn’t have any awards or certifications
Active Markets
- South America
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Mexico
- Sweden
- Norway
- Canada
- Cyprus
- United Kingdom
- Japan
- Aruba
January 11, 2023
ALICE Maintenance Review: Great service
General manager from Resorts in Hopkins (Belize)
What do you like most?
- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.
What do you dislike or think could be improved?
I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.
December 31, 2022
ALICE Maintenance Review: Amazing
Hotel Manager from Other in New Orleans (United States of America)
What do you like most?
I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".
What do you dislike or think could be improved?
-I would like to see more webinars to and refresher courses on the Alice platform. -Webinars on new features when they are implemented
December 15, 2022
ALICE Maintenance Review: This software is a great help in keeping track of day to day operations
Residences Concierge from Luxury Hotels in (Cayman Islands)
What do you like most?
It is very convenient to keep record of all the guest queries and reservations which makes it handy to use.
What do you dislike or think could be improved?
Not much to improve as its already good but just if we can have the cancelled reservations removed so that it reduces the load.
December 15, 2022
ALICE Maintenance Review: Alice is awesome.
Front Office Manager from Branded Hotels in Annapolis (United States of America)
What do you like most?
I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.
What do you dislike or think could be improved?
We have some employees like housekeeping that use the mobile versions of the app. If I place a ticket it mainly doesn’t update for them and that is a major disadvantage.
December 15, 2022
ALICE Maintenance Review: Comments from Fairmont Mayakoba using Alice Preventive Maintenance Module, by Edgar Arillo: [email protected]
Director Assistant of Engineering from Luxury Hotels in Playa del Carmen (Mexico)
What do you like most?
One thing that I like about Alice PM, is that you can Create and Manage different Users, asigning them different type of Roles and permissions. For Other side I like that in the movil and desktop version ...
What do you dislike or think could be improved?
In my experiencie using Alice you can improve easily the next Main things that can help to the expiriencie of the users: 1) To give the control to move the windows when you créate PM Services or Internal...
December 15, 2022
ALICE Maintenance Review: Good Enough
Director of Operations from Other in Nassau (Bahamas)
What do you like most?
*intinerary building (though needs work); work order ticketing (for inter-departmental communicating); reports (good summations of overall and individual work and usage
What do you dislike or think could be improved?
It's not easy to move above; everything has to be accessed from the main point. Lacks easy access buttons; also concerning itineraries, cancelled items still appear; unable to send meails directly from th...
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