Ratings Snapshot

Certificate of Excellence

Read 255 reviews

#2 Popularity index

HT SCORE

96 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 17 in Hotel Maintenance Software

Ease of Use

4.6/5

ROI

4.4/5

Implementation

4.5/5

Customer Support

4.5/5

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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ALICE Maintenance Overview

Keep your hotel looking its best and operating smoothly with scheduled preventative maintenance and the ability to proactively identify, assign, and track any equipment or room issues, and fix problems as soon as they’re reported.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

1/8

Integrates with

Hotel Management Software
Property Management Systems
Restaurant Management Software

Browse integrations (20 verified)

What customers love about ALICE Maintenance

92% recommend

General Manager

Selecting the right technology partners for your hotel can be a dizzying experience for any hotelier. Prioritizing the phone calls and emails hitting your inbox from the many new startups and legacy providers is equally ...

Chief Engineer

Helps track repeat issues. Instant response to guests concerns. Training is simple

Assistant General Manager

Having a written trail of any housekeeping or maintenance issues to monitor for patterns or recurring problems.

Director Of Front Office Operations

The efficiency the system brings. It’s pretty easy to use and employees love it

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)

Showing all answers to: "What does this product or service do well?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience. We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Inno...

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

ALICE connects all hotel departments for streamlined internal communications, task management and guest service delivery. Despite impressive functionality, the ALICE interface is exceptionally easy to use. It's very efficient for managing guest messaging and t...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)

Showing all answers to: "What differentiates this product or service from the competition?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, de...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer. Solutions such as ALICE are critical and are at a very high demand by the market.

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

From what we've heard from customers, ALICE truly does what it promises--it makes operations more efficient and powers personalized guest experiences. We've heard great things about their customer support team too--they're enthusiastic, knowledgeable, proactiv...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they nee...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

Working with their development team on our integration, we've experienced first-hand the high level of engagement, expertise and passion behind ALICE. With ALICE, any hotel has a partner that brings results. Ask around--you'll find many happy ALICE clients fro...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

+ 3 recommend

Recommended by

Jennifer Bumgardner Customer Success Manager @ INTELITY

Kees Zorge Founder / CEO @ Omniboost BV

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

David Berger CEO @ Volara

Show More (1)

Are you a consultant or vendor that recommends ALICE? Leave a recommendation

Features

View all (6)

Asset Preservation

4/5 features

Pool Chemical Readings

Maintain pool readings and monitor trends.
Preventative Maintenance Plan Mapping
CapEX Budgeting & Forecasting

Allows customers to plan, budget, forecast, and implement capital expenditures within their facility. Create planning items for current and future years on numerous projects.

Inspections & Checklists

4/5 features

Custom Inspections

Customize inspections, track and report, all in one place.
Asset Maintenance Logs

Messaging & Communication

4/5 features

Notifications
Mobile App

Task Management

4/5 features

Recurring Tasks
Work Orders & Ticketing

Workflow Automation

4/5 features

Recurring Tasks
Preventative Maintenance Plan Mapping
Work Orders & Ticketing

Analytics & Reporting

4/5 features

Inventory Trend Analysis
Asset Maintenance Logs
CapEX Budgeting & Forecasting

Allows customers to plan, budget, forecast, and implement capital expenditures within their facility. Create planning items for current and future years on numerous projects.

Want to go behind the scenes and see how ALICE Maintenance works?

Clients & references

Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need t...

John Agosto General Manager at the The Evelyn

The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief...

Abraham Rodriguez Front Office Manager at the Smyth Tribeca