Hapi

Ranked 2nd (out of 14) in Marketplaces & Integrators

Marketplaces & Integrators

Simplifying the Exchange of Data in Hospitality

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
94%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hapi has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 14 in Marketplaces & Integrators

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer support
4.8/5
Verified Customer Support

Hapi’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 10 verified reviews
    95%
  • Resort 3 verified reviews
    90%
  • City Center 2 verified reviews
    90%
  • Boutique 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%

Hapi Overview

Hapi Overview

Integrating and sharing data among internal and third-party systems is critical to the success of your hotel or hospitality organization, but the tools you rely on today are expensive, brittle and hold back business operations. We designed HAPI as an open, scalable and secure solution that makes it easy, fast and inexpensive to integrate PMS, CRM and other systems.

About Hapi View website

Founded in 2017 | Headquarters in Miami United States | 21 employees

Hapi is a disruptive data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, wh...

Other Products by Hapi

Integrates with

  • Upselling Software
  • Property Management Systems
  • Mobile Key & Keyless Entry
Browse integrations (54 verified)

What customers love about Hapi

Like 94% recommend

Owner

Hapi provides a mission critical connectivity and interoperability solution that makes our CRM product more efficient and more affordable for our joint clients. The Hapi team is very responsive from both giving us sales...

Project Manager from Resort

We had a very complex project needing to bridge gaps with API's for Salesforce and our hotel technology. We had several options and HAPI were by far the most professional and able to complete the work with little stress...

Director of Front of House from Branded

* We like the extraction * We like that it can all be viewed in one area * We like that we can use another great system due to having Hapi

SVP Global Hotel Technology from Branded

The Hapi solution simplifies integrations and lowers upfront and ongoing costs. Addresses a major point of the hospitality technology ecosystem.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Hapi cloud allows us to securely stream data between systems such as PMS or CRS which is then normalized into a unified format and can consumed by IDEM's hospitality solutions, basically turning disparate systems into a unified platform.

by Matthew Howden (IDEM Hospitality) on December 15, 2020

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

Without a doubt, it's the team at Hapi with their years of experience within the hospitality industry delivering technical solutions to issues faced by many. Moreover, the Hapi team are well connected within the industry which has proven an additional benefit to us. And of course they throw great pa...

by Matthew Howden (IDEM Hospitality) on December 15, 2020

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Hapi solution is an ideal way securely stream data between your Property Management System and IDEM Hospitality's room block management application. Processing reservations from IDEM's groups booking websites directly to your PMS to eliminate the manual processes associated with rooming lists. H...

by Matthew Howden (IDEM Hospitality) on December 15, 2020

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

  • Two-way data integration
  • Data Synchronization
  • Data Warehousing
  • Real Time Streaming
  • Data Governance
  • Data Cleansing and Enrichment

Want to go behind the scenes and see how Hapi works?

Clients & references

References & testimonials

Testimonial avatar
Through the use of the Hapi connectors, the pace of hotel integrations has accelerated significantly, which is a strong competitive advantage as part our growth and expansion strategy. Not only can we...
John Edwards CIO at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Hong Kong
  • France
  • United Kingdom
  • Indonesia
  • Singapore
  • Belgium
  • Canada

29 Verified Hapi Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Marketplaces & Integrators providers. It is advised that you ask for recent references before proceeding.

Feb 22, 2021

Hapi Review: Great, Innovative Software Company

IT Manager from City Center in Toronto (Canada)

Recommend 9/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Love their flexibility, and ability to tie distinct systems together. As more and more hospitality software moves to the cloud; and becomes specialized in what they do, Hapi is a great tool to bring these...

What do you dislike or think could be improved?

Some PMS systems aren't fully integrated with Hapi... so you aren't able to take full advantage of the benefits of a true synchronization. That being said, the more clients every PMS vendor has on Hapi, t...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

Hapi Review: Critical partner to critical project, couldn't pick a better partner

CRM Advisor from Other in (Hong Kong)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Hapi have been a great partner as we centralize our customer profile data to MDM. They have been so collaborative and so positive and gave us confidence that we would have a seamless and easy integration ...

What do you dislike or think could be improved?

We have been running a global integration across multiple timezones in a year of no F2F meetings. They have been a terrific partner. The only think I could improve would be to meet them and shake their ha...

Customer support
4.5
Ease of Use
4.5
Value for money
5
Implementation
5

Dec 15, 2020

Hapi Review: "Great Team to work with" "Great Product" "Hapi Customer"

Global Corporate Director of Information Technology from Branded in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

“HAPI is the solution for all our technical problems. They make integration seamless and easy. No more worries about Data from multiple sources. They always find a way, fast, easy , and seamless.” ...

What do you dislike or think could be improved?

“The Hapi solution simplifies integrations and lowers upfront and ongoing costs. Addresses a major point of the hospitality technology ecosystem.” “Hapi can expand their connectivity to other ope...

Customer support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

Dec 14, 2020

Hapi Review: Very happy wth this new program

Director of Front of House from Branded in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

* We like the extraction * We like that it can all be viewed in one area * We like that we can use another great system due to having Hapi

What do you dislike or think could be improved?

* I would like to see one area with all systems feeding into * I would like a platform page for a guest that all hotel staff have access to with restrictions

Customer support
3.5
Ease of Use
4.5
Value for money
4.5
Implementation
4

Dec 14, 2020

Hapi Review: Great Team to work with

Senior Director - Guest Facing Applications from Other in (Hong Kong)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- The Hapi solution simplifies integrations between PMS and Salesforce as one of the best CRM in the market - Working with HAPI has and continues to be very easy on account of their deep integrations ex...

What do you dislike or think could be improved?

Hapi should keep expanding their connectivity offers. The team has proven their ability to listen to customers and adapt their roadmap based on the customer feedback

Customer support
5
Ease of Use
5
Value for money
4
Implementation
4

Dec 14, 2020

Hapi Review: Good Product and great team to work with

VP of IT from Other in (Hong Kong)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In help us to consolidate all the guest profile from our on premise property management system in order to give us a single guest view for all of our hotels worldwide.

What do you dislike or think could be improved?

More connectors to other systems, such as table management system, guest support ticketing system (HotSoS) and spa system. Hopefully, those are in their development pipeline.

Customer support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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