The Hotel App Store helps every hotel to seamlessly connect with trusted apps to solve problems and create new opportunities.
Hapi
4.8 (69 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hapi
4.8 (69 REVIEWS)
Ranked 3 (out of 14) in Marketplaces & Integrators
Unleash Innovation by Sharing System Data in Real Time
96% recommended by 53 hotels
Ratings Summary
4.8
Excellent
69 reviews
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
Hapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn moreRecommended for
About Hapi
Founded in 2017 | Headquarters in Miami (United States) | 32 employees
Simplify integrations and allow real-time data sharing across the tech stack, saving development costs and improving data management.
Hospitality technology integrations have traditionally been cumbersome. Hapi's streamlined APIs open access to data from leading hotel systems to help hotel companies innovate faster by removing integration, development and deployment challenges.
– Standardize the information you’re sharing between systems.
– Access the data you need to make better business decisions and improve the guest experience.
– Push and pull data from cloud-based systems, opening up a new world of available tools.
– Understand every facet of the guest journey, including the on-property experience, at the corporate level.
– Create innovative digital guest engagements quickly, cost-effectively and securely.
Capabilities
Hapi doesn’t have any benefits or use cases available
Features
Pricing
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month
Compare Hapi to Top Alternatives
Mews Marketplace - Hospitality apps and integrations
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Popularity by Segment
Size
46 | X-Large (200+ room)
13 | Large (75-199 room)
3 | Medium (25-74 room)
3 | Small (10-24 room)
1 | X-Small (1-9 room)
Type
29 | Luxury Hotels
25 | Branded Hotels
10 | Resorts
6 | City Center Hotels
6 | Limited Service & Budget Hotels
5 | Boutiques
4 | Vacation Rentals & Villas
2 | Bed & Breakfast & Inns
2 | Extended Stay & Serviced Apartments
2 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
1 | Airport/Conference Hotels
1 | Motels
Region
39 | North America
17 | Europe
13 | Asia Pacific
Category
58 | Marketplaces & Integrators
37 | Hotel CRM & Email Marketing
69
Reviews
27
Expert Recommendations
Hotelier Rating
10
Hapi API intergration
Manger, Central Reservation Systems from 200 to 499 room Luxury Hotel in Toronto (Canada)
Verified
7 months ago
9
Knowledgeable Team
Manager, Guest Experience Manager from 500+ room Branded Hotel in Los Angeles (United States of America)
Verified
8 months ago
8
Happy with Hapi :)
Area Sale & Marketing Manager from 500+ room Resort in Honolulu (United States of America)
Verified
8 months ago
10
Great team and a very friendly experience
Director of Property IT from 500+ room in Columbia (United States of America)
Verified
8 months ago
10
Excellence in Service and Delivery
Vice President of IT from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
9 months ago
9
Great integration solution for hospitality!
CIO from 500+ room Luxury Hotel in Paris (France)
Verified
9 months ago
10
Great Product, Fantastic Team
VP, DevOps from 100 to 199 room Branded Hotel in Post Falls (United States of America)
Verified
9 months ago
10
Right product, right technology, great people
CIO from 500+ room Luxury Hotel in (Hong Kong)
Verified
9 months ago
10
True partners taking our technology to the next level
SVP Innovation, Digital Transformation and Strategy from 25-49 room City Center Hotel in (Hong Kong)
Verified
9 months ago
10
Great Team to work with
Senior Director - Guest Facing Applications from 500+ room Branded Hotel in (Hong Kong)
Verified
9 months ago
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Showing all answers to: "What does this product or service do well?"
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi has been a godsend in helping us integrate seamlessly with other hospitality technology. Their CRM connectivity is an added plus. Their customer service is also top notch- I can’t recommended them enough.!
Hapi's solution simplifies that integration between Property Mgmt Systems and Salesforce. Because it is well packaged and cloud based Hapi speeds time to market and offers a rich integration between the two systems.
The Hapi solution simplifies integrations between PMS and Salesforce, a best of breed CRM solution. As a technology partner, I can work with Hapi to have my data accessible in Salesforce. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi helps to explore and build profiles of hotel guests, allowing hoteliers to improve their guest experience. The Hapi platform not only shares these profiles with other systems, but also automates this process.
Question:
What differentiates this product or service from the competition?
Answer:
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Their system actually works, for one. Many similar systems we’ve tried falter where Hapi shines. Their customer service is stellar, as well. I’ve never used another competitor I’ve been as pleased with as Hapi.
Hapi is a cloud based solution and offers real-time, bi-directionally accessed data to be displayed in my PMS and Salesforce. PMS data is exposed in the most popular CRM in the industry. Hapi leadership experience is unparalleled.
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
We wanted to have our data in Salesforce and needed a company with personal hospitality experience to get us there.
By connecting with Hapi we can connect our technology and data with one of the largest marketplaces of PMS, operations and guest-facing applications.
With Hapi, hoteliers can create unified customer profiles in real time so they can act and respond in a timely manner and conquer the competitive market.
The best way to describe what makes Hapi different is to quote the Luis Segredo, CEO of Hapi: "Legacy, siloed systems have hindered hoteliers' ability to innovate for decades. We've set out to modernize the entire hotel technology stack by enabling streamlined data sharing and connectivity."
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Consider the cost of similar services compared to Hapi and also the customer service they provide - it’s unlikely you’ll find anything close to what they offer. Coupled with their Salesforce/CRM integration, you can’t go wrong.
If you have not looked at Salesforce for your hotel group, do so. Many hoteliers previously believed a Salesforce deployment would be too expensive when compared to other hospitality specific CRMs. With HAPI, that is no longer the case. Hapi has integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
– Be sure to work closely with the awesome customer success team that will help get you deployed quickly and efficiently
– Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly. They lead the market in knowledge and experience and are comfortable with working with big brands to small.
If you have not looked at Salesforce for your hotel group, now is the time to do so. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done affordably, fast and well. Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly
The integration of Hapi Connect and Salesforce speaks in itself about the benefits that hoteliers will receive from this, and most importantly, it allows hoteliers to innovate faster and to be more competitive.
Recommended by
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Jennifer Suski
Senior Director
@
Go Moment
Matthew Howden
co-CEO
@
IDEM Hospitality
Steven Hopkinson
Co-CEO
@
IDEM Hospitality
Sudharshan Chary
CEO
@
Datavision Technologies
Michael Garvin
CEO
@
LasoExperience
Pierre Boettner
Co-founder & Head of Product
@
ROOMDEX Inc
Matteo Galli
CTO
@
UpsellGuru GmbH
Per Hultman
Managing Director
@
ChicoStay
Fedor Kireev
CEO
@
Hotbot.ai
Jos Schaap
CEO an Co-Founder
@
ROOMDEX
Paige Schoffler
Director, Customer Success
@
Go Moment Ivy
Casey Koppes
Head of Product
@
Go Moment
Andy Hale
VP Innovation
@
Monscierge
Ron Tarro
Managing Director
@
SalientVoice
Luis Weir
Director Oracle Hospitality Integrations & APIs
@
Oracle
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Apo Demirtas
CEO
@
Intelligent Hospitality
Sameer Umar
VP Customer Success & Operations
@
Intelligent Hospitality
David Berger
CEO
@
Volara
Andrew Pirret
VP, Product
@
Alliants
Jeffrey Parker
Chief Funologist
@
Touchdown Hospitality
Firas Moolla, CRME
Manager, Onboarding & Support Services
@
Intelligent Hospitality
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