Hospitality’s biggest marketplace of apps and integrations
Hapi
4.7 (58 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hapi
Ranked 4 (out of 18) in Marketplaces & Integrators
Unleash Innovation by Sharing System Data in Real Time
96% recommended by 53 hotels
Hapi is popular in United States of America with 33 hoteliers leaving an average rating of 33.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Hapi is the #8 most trending product in the Marketplaces & Integrators category (out of 18) and the #738 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Hapi
Founded in 2017 | Headquarters in Miami (United States) | 32 employees
Simplify integrations and allow real-time data sharing across the tech stack, saving development costs and improving data management.
Hospitality technology integrations have traditionally been cumbersome. Hapi's streamlined APIs open access to data from leading hotel systems to help hotel companies innovate faster by removing integration, development and deployment challenges.
– Standardize the information you’re sharing between systems.
– Access the data you need to make better business decisions and improve the guest experience.
– Push and pull data from cloud-based systems, opening up a new world of available tools.
– Understand every facet of the guest journey, including the on-property experience, at the corporate level.
– Create innovative digital guest engagements quickly, cost-effectively and securely.
Capabilities
Hapi doesn’t have any benefits or use cases available
Features
Data Management
4/5 features
Compliance & Security
4/5 features
Data Integration & Syncing
4/5 features
Data Storage
4/5 features
Pricing
Pricing Available By Request
Hapi has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
1 | X-Small (1-9 room)
2 | Small (10-24 room)
2 | Medium (25-74 room)
13 | Large (75-199 room)
46 | X-Large (200+ room)
Country
33 | United States of America
10 | Hong Kong
9 | France
5 | United Kingdom
5 | Canada
2 | Indonesia
1 | Singapore
1 | Belgium
1 | Ireland
1 | Mexico
1 | Spain
Type
29 | Luxury Hotels
26 | Branded Hotels
11 | Resorts
10 | City Center Hotels
7 | Boutiques
6 | Limited Service & Budget Hotels
4 | Vacation Rentals & Villas
3 | Extended Stay & Serviced Apartments
2 | Bed & Breakfast & Inns
2 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
1 | Airport/Conference Hotels
1 | Motels
Region
39 | North America
17 | Europe
13 | Asia Pacific
Category
58 | Marketplaces & Integrators
37 | Hotel CRM & Email Marketing
Hotelier Rating
9
Knowledgeable Team
Manager, Guest Experience Manager from Branded Hotel in Los Angeles (United States of America)
Verified
14 months ago
The team is very knowledgeable and always available to assist. The team provides service on time. The Team is friendly and approachable.
United States of America
United States of America
Manager, Guest Experience Manager
10
Excellence in Service and Delivery
Vice President of IT from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
14 months ago
HAPI is the solution for all our technical problems. They make integration seamless and easy. No more worries about Data from multiple sources. They always find a way, fast, easy , and seamless.
United States of America
United States of America
Vice President of IT
Large Hotel
9
Great integration solution for hospitality!
CIO from 500+ room Luxury Hotel in Paris (France)
Verified
15 months ago
The HAPI Solution helps us to integrate, interface and expand our services easier and faster. Connecting external apps to our PMS through HAPI really improves our customer experience.
France
France
CIO
X-Large Hotel
10
Great solution for those using Opera PMS
Strategic Project Manager from 200 to 499 room Branded Hotel in (United Kingdom)
Verified
15 months ago
The HAPI product can provide a vital service to Hoteliers using Opera as their PMS. Using HAPI we were able to integrate a 3rd party service to Opera quicker and more effectively then integrating directly with Opera with no effect on performance. Quick response time to any questions or issues we may have.
United Kingdom
United Kingdom
Strategic Project Manager
X-Large Hotel
10
Happy Happy Customer
VP - Hotel Technology from 500+ room Boutique in Chicago (United States of America)
Verified
15 months ago
Hapi has allowed us to access data from our PMS that was previously inaccessible. Their team is great to work with and are always willing to hear a new use-case or vet additional development for the right scenarios.
United States of America
United States of America
VP - Hotel Technology
X-Large Hotel
8
Exciting company built on mature platform
Director, Enterprise Systems Integration from 500+ room Luxury Hotel in (Hong Kong)
Verified
15 months ago
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
Hong Kong
Hong Kong
Director, Enterprise Systems Integration
X-Large Hotel
10
Great partner to work on our CRM integration
Salesforce Consultant from 200 to 499 room Resort in Hollywood (United States of America)
Verified
15 months ago
Happy is a great integration company, they make our work and transition easier. They're very reliable partners, always doing above and beyond. They exceeded our expectations from day 1.
United States of America
United States of America
Salesforce Consultant
X-Large Hotel
10
Bringing Innovation from Salesforce to Hotels
Brand Strategy Coordinator from 10 to 24 room Vacation Rentals & Villa in Kissimmee (United States of America)
Verified
15 months ago
Able to deploy technology faster. They make integration extremely easy. No more worries about connecting to hotels over and over again. They always find a way; and the process was fast, easy ,and seamless
United States of America
United States of America
Brand Strategy Coordinator
Small Hotel
10
Hapi brings Salesforce to Hotels
Regional Brand Manager from 10 to 24 room Vacation Rentals & Villa in Kissimmee (United States of America)
Verified
15 months ago
Hapi knows exactly what hoteliers need for Salesforce. They have a team composed of hospitality veterans and Salesforce exports alike. They understand the complexity involved in rolling out a Salesforce project for a hotel company and were with us every step of the way during the project implementation
United States of America
United States of America
Regional Brand Manager
Small Hotel
10
Great company
from 500+ room Extended Stay & Serviced Apartment in (Ireland)
Verified
15 months ago
HAPI are a great company, they listen to your requirements and are very helpful along the way, also patient as you navigate through complex requirements.
Ireland
Ireland
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Showing all answers to: "What does this product or service do well?"
Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi has been a godsend in helping us integrate seamlessly with other hospitality technology. Their CRM connectivity is an added plus. Their customer service is also top notch- I can’t recommended them enough.!
Hapi's solution simplifies that integration between Property Mgmt Systems and Salesforce. Because it is well packaged and cloud based Hapi speeds time to market and offers a rich integration between the two systems.
The Hapi solution simplifies integrations between PMS and Salesforce, a best of breed CRM solution. As a technology partner, I can work with Hapi to have my data accessible in Salesforce. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.
Hapi helps to explore and build profiles of hotel guests, allowing hoteliers to improve their guest experience. The Hapi platform not only shares these profiles with other systems, but also automates this process.
Question:
What differentiates this product or service from the competition?
Answer:
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
Their system actually works, for one. Many similar systems we’ve tried falter where Hapi shines. Their customer service is stellar, as well. I’ve never used another competitor I’ve been as pleased with as Hapi.
Hapi is a cloud based solution and offers real-time, bi-directionally accessed data to be displayed in my PMS and Salesforce. PMS data is exposed in the most popular CRM in the industry. Hapi leadership experience is unparalleled.
Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.
We wanted to have our data in Salesforce and needed a company with personal hospitality experience to get us there.
By connecting with Hapi we can connect our technology and data with one of the largest marketplaces of PMS, operations and guest-facing applications.
With Hapi, hoteliers can create unified customer profiles in real time so they can act and respond in a timely manner and conquer the competitive market.
The best way to describe what makes Hapi different is to quote the Luis Segredo, CEO of Hapi: "Legacy, siloed systems have hindered hoteliers' ability to innovate for decades. We've set out to modernize the entire hotel technology stack by enabling streamlined data sharing and connectivity."
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
Consider the cost of similar services compared to Hapi and also the customer service they provide - it’s unlikely you’ll find anything close to what they offer. Coupled with their Salesforce/CRM integration, you can’t go wrong.
If you have not looked at Salesforce for your hotel group, do so. Many hoteliers previously believed a Salesforce deployment would be too expensive when compared to other hospitality specific CRMs. With HAPI, that is no longer the case. Hapi has integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.
– Be sure to work closely with the awesome customer success team that will help get you deployed quickly and efficiently
– Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly. They lead the market in knowledge and experience and are comfortable with working with big brands to small.
If you have not looked at Salesforce for your hotel group, now is the time to do so. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done affordably, fast and well. Utilize the Hapi team’s deep knowledge of APIs to build the best connections for your solution and ensure your data is flowing correctly
The integration of Hapi Connect and Salesforce speaks in itself about the benefits that hoteliers will receive from this, and most importantly, it allows hoteliers to innovate faster and to be more competitive.
Recommended by
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Scott Barghaan
VP, Travel & Hospitality Industry
@
Salesforce
Ben Londa
President
@
Volo Solutions
Philip Woody
[email protected]
@
Salesforce
Jacqueline Nunley
Sr. Industry Advisor
@
Salesforce
Svetlana Udalov
CEO
@
HKeeper Global LLC
Jennifer Suski
Senior Director
@
Go Moment
Matthew Howden
co-CEO
@
IDEM Hospitality
Steven Hopkinson
Co-CEO
@
IDEM Hospitality
Sudharshan Chary
CEO
@
Datavision Technologies
Michael Garvin
CEO
@
LasoExperience
Pierre Boettner
Co-founder & Head of Product
@
ROOMDEX Inc
Matteo Galli
CTO
@
UpsellGuru GmbH
Per Hultman
Managing Director
@
ChicoStay
Fedor Kireev
CEO
@
Hotbot.ai
Jos Schaap
CEO an Co-Founder
@
ROOMDEX
Paige Schoffler
Director, Customer Success
@
Go Moment Ivy
Casey Koppes
Head of Product
@
Go Moment
Andy Hale
VP Innovation
@
Monscierge
Ron Tarro
Managing Director
@
SalientVoice
Luis Weir
Director Oracle Hospitality Integrations & APIs
@
Oracle
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Apo Demirtas
CEO
@
Intelligent Hospitality
Sameer Umar
VP Customer Success & Operations
@
Intelligent Hospitality
David Berger
CEO
@
Volara
Andrew Pirret
VP, Product
@
Alliants
Jeffrey Parker
Chief Funologist
@
Touchdown Hospitality
Firas Moolla, CRME
Manager, Onboarding & Support Services
@
Intelligent Hospitality
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Support
Verified Support
Hapi has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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