Hapi

Ranked 3 (out of 16) in Marketplaces & Integrators

Marketplaces & Integrators

Simplifying the Exchange of Data in Hospitality

Ratings Snapshot

Certificate of Excellence
Read 58 reviews
95%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 16 in Marketplaces & Integrators

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Hapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 19 verified reviews
    94%
  • Branded Hotels 11 verified reviews
    93%
  • Resorts 7 verified reviews
    94%
  • City Center Hotels 2 verified reviews
    100%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Boutiques 2 verified reviews
    100%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • Casinos 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

Hapi Overview

Hapi Overview

Integrating and sharing data among internal and third-party systems is critical to the success of your hotel or hospitality organization, but the tools you rely on today are expensive, brittle and hold back business operations. We designed HAPI as an open, scalable and secure solution that makes it easy, fast and inexpensive to integrate PMS, CRM and other systems.

About Hapi View website

Founded in 2017 | Headquarters in Miami United States | 32 employees

Hapi is a disruptive data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, wh...

Other Products by Hapi

Integrates with

  • Upselling Software
  • Group Sales Management Software
  • Property Management Systems
Browse integrations (75 verified)

What customers love about Hapi

Like 95% recommend

Owner

Hapi provides a mission critical connectivity and interoperability solution that makes our CRM product more efficient and more affordable for our joint clients. The Hapi team is very responsive from both giving us sales...

Project Manager from Resorts

We had a very complex project needing to bridge gaps with API's for Salesforce and our hotel technology. We had several options and HAPI were by far the most professional and able to complete the work with little stress...

Director of Front of House from Branded Hotels

* We like the extraction * We like that it can all be viewed in one area * We like that we can use another great system due to having Hapi

SVP Global Hotel Technology from Other

The Hapi solution simplifies integrations and lowers upfront and ongoing costs. Addresses a major point of the hospitality technology ecosystem.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (25)
Question:

What differentiates this product or service from the competition?

Answer:

Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (25)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrat...

by Scott Barghaan (Salesforce) on December 13, 2021

See more answers (25)
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+ 23 recommend
Recommended by Show More (21)

Features

Want to go behind the scenes and see how Hapi works?

Clients & references

References & testimonials

Testimonial avatar
Through the use of the Hapi connectors, the pace of hotel integrations has accelerated significantly, which is a strong competitive advantage as part our growth and expansion strategy. Not only can we...
John Edwards CIO at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • France
  • Hong Kong
  • United Kingdom
  • Canada
  • Indonesia
  • Singapore
  • Belgium
  • Ireland

58 Verified Hapi Reviews

Likelihood to Recommend
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December 17, 2021

Hapi Review: GreatTeam

SVP of IT from Luxury Hotels in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
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What do you like most?

The Hapi solution simplifies integrations and this this can be done with very limited effort lowers upfront costs. The Hapi solution has a large catalog of hospitality ecosystem solutions, addressing mo...

What do you dislike or think could be improved?

Hapi to continue to expand their connectivity to other operational systems, not just the most popular. So this can answer to major player but also very specific needs.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 17, 2021

Hapi Review: Must have for your hospitality ecosystem

CRM and DATA director from Luxury Hotels in Paris (France)

Recommend 10/10
Full blue star
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What do you like most?

Hapi allowed us accessing our PMS data in a really efficient and fast way Hapi is connected to most of the systems we use in the hospitality industry and provide a seamless integration

What do you dislike or think could be improved?

Increase the connectivity offer with new IT partners Allow more customs setups in the native streaming offer without the need for further development

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support. 

December 15, 2021

Hapi Review: Great solution for those using Opera PMS

Strategic Project Manager from Branded Hotels in (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

The HAPI product can provide a vital service to Hoteliers using Opera as their PMS. Using HAPI we were able to integrate a 3rd party service to Opera quicker and more effectively then integrating directly...

What do you dislike or think could be improved?

We find HAPI are great for any of the integration development that they have productised. However can be reluctant to do customised development.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support.  We are aiming to solv... 

December 14, 2021

Hapi Review: Exciting company built on mature platform

Director, Enterprise Systems Integration from Branded Hotels

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.

What do you dislike or think could be improved?

Clearer roadmap and integration plans with other mature players in the hospitality space, especially with certified interfaces with F&B and Spa products.

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support.  We are working to be ... 

December 14, 2021

Hapi Review: Happy Happy Customer

VP - Hotel Technology from Boutiques in Chicago (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Hapi has allowed us to access data from our PMS that was previously inaccessible. Their team is great to work with and are always willing to hear a new use-case or vet additional development for the righ...

What do you dislike or think could be improved?

Hapi should continue to expand their integrations and work with more partners in the industry. They have proven their ability to be a viable middleware to connect various systems.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support. 

December 11, 2021

Hapi Review: Hapi makes me very Happy

Director of IT from Resorts in Delray Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Hapi product has a great team behind them that makes it pleasant to work with. The product itself helps me pull the data in from different systems easily into one location

What do you dislike or think could be improved?

Up until now, I am pleased with the product. I have not encountered a scenario or situation where I need to make a change.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 27, 2021 Luis S. from Hapi replied:
 Thank you so much for taking the time to leave a review and for your support. 

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Popular Hapi Integrations

View all (75 Hapi Integrations)