protel I/O

Ranked 4th (out of 14) in Marketplaces & Integrators

Marketplaces & Integrators

Breaking down the hospitality data-silos

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
68%
Recommend
HTR Score icon
HT SCORE
56 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the last 18-months hoteliers who reviewed protel I/O were less than 70% likely to recommend the product which is impacting their HT Score.

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protel I/O has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 14 in Marketplaces & Integrators

Ease of Use
3.9/5
ROI
3.8/5
Implementation
4.1/5
Customer support
3.6/5
Verified Customer Support

protel has opened its internal systems to

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Most popular for
  • Boutique 3 verified reviews
    63%
  • Resort 2 verified reviews
    50%
  • Bed & Breakfast 1 verified reviews
    100%

protel I/O Overview

protel I/O Overview

We think that simplifying the integration process, making it rapid and reliable while reducing costs, will lead to the industry innovation breakthroughs that have long been promised. Allowing hotels to pick, mix and test cutting-edge technologies across the whole group, combining existing solutions with new functions from vendors otherwise outside their practical reach, will invigorate the market....

About protel View website

Founded in 1994 | Headquarters in Dortmund | 150 employees

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...

Other Products by protel

Integrates with

  • Revenue Management Systems
  • Reputation Management
  • Hotel CRM & Email Marketing
Browse integrations (52 verified)

What customers love about protel I/O

Like 68% recommend

General Manager from Boutique

Perfect tool for smaller solutions/hotels. Easy to handle and easy to find guest preferences and past information. Efficient and cost effective. Several tools that can be purchased and added, to make it work best for y...

Cluster Revenue Manager from Resort

Daily pricing is easy to use with the price groups and price availability price query via F11 very easy to set up a new hotel, it is very easy, because each step is comprehensible

General Manager from Boutique

Like a PMS that is alot of years in the market It is quite complete, I cannot say anything more positive.

Sales & Revenue Manager from Resort

The support in general is much better in the last weeks then before. At the moment we get answers much quicker. Thank You!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

protel are a longstanding leading provider of both cloud and locally-served PMS solutions that can cover the requirements of all types of hotel from smaller city based accommodation providers to larger conference and resort venues. In our interactions as a partner we've always found them to be thor...

by Brian Garvan (MeetingPackage) on December 10, 2020

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

Great options for innovative solutions that hospitality users can connect with ease through a comprehensive marketplace. One of the few PMS providers to have developed (in final stages in November 2020) a comprehensive API to serve Meetings and Events solutions facilitating automated processes and ...

by Brian Garvan (MeetingPackage) on December 10, 2020

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

protel is one of the few systems that has developed a full API between their sales and catering solution and third party products. As such, if your venue relies upon M&E demand for a significant part of its revenue or is interested in selling hotel rooms for day use as office space then protel is v...

by Brian Garvan (MeetingPackage) on December 10, 2020

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

  • Two-way data integration
  • Data Synchronization
  • Data Warehousing
  • Real Time Streaming
  • Data Governance
  • Data Cleansing and Enrichment

Clients & references

References & testimonials

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Featured partners

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Case studies

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Awards & Certifications

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protel doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • Austria
  • Germany
  • Spain
  • Namibia

7 Verified protel Reviews

Likelihood to Recommend
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This vendor is 79% below the category average..

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This vendor has fewer recent reviews than average compared to other top Marketplaces & Integrators providers. It is advised that you ask for recent references before proceeding.

Mar 04, 2021

protel I/O Review: Perfect support

Reservation Manager from Other in Gerolstein (Germany)

Recommend 9/10
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What do you like most?

The program is easy to understand, quick to handle and reliable, so that it helps making the daily work efficient and fast.

What do you dislike or think could be improved?

There are just little things in the product itself which could be improved to make it perfect in my opinion. But that is nothing important and does not impact working with the product in an efficient way,...

Customer support
5
Ease of Use
4
Value for money
4.5
Implementation
4.5

Dec 02, 2020

protel I/O Review: Fantastic Service!

General Manager from Boutique in Windhoek (Namibia)

Recommend 7/10
Full blue star
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Full blue star

What do you like most?

The support system functionality from protel is quick. Your always able to receive the help you require within minutes of raising a request

What do you dislike or think could be improved?

Nothing , there service is great and hope it continues this way . Eben is a great asset to this team

Customer support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4

Nov 24, 2020

protel I/O Review: Very good hotel software with a great support team Original: Sehr gute Hotelsoftware mit super Support-Team

Director from Bed & Breakfast in Trier (Germany)

Recommend 10/10
Full blue star
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What do you like most?

If you have any questions about attitudes or specific topics, the Protelair team is always ready to help you quickly. All changes that are based on the legal level are implemented quickly and transparentl...

What do you dislike or think could be improved?

- It would be nice if pictures of the hotel rooms could be stored on the software could. This setting would be helpful for new employees. - The text templates are not easy to create, although Protel's ins...

Customer support
5
Ease of Use
5
Value for money
4
Implementation
5

Oct 23, 2020

protel I/O Review: Connections to other systems & general support

Sales & Revenue Manager from Resort in Fiss (Austria)

Recommend 5/10
Full blue star
Half blue star
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What do you like most?

The support in general is much better in the last weeks then before. At the moment we get answers much quicker. Thank You!

What do you dislike or think could be improved?

If we need a connection to another system it takes up to 3 months to get the connection - this is much too long!!! The connection to Samera is still not working.

Customer support
3.5
Ease of Use
4
Value for money
5
Implementation
n/a

Oct 09, 2020

protel I/O Review: OLD PMS

General Manager from Boutique in Barcelona (Spain)

Recommend 4/10
Full blue star
Full blue star
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What do you like most?

Like a PMS that is alot of years in the market It is quite complete, I cannot say anything more positive.

What do you dislike or think could be improved?

It is slow, not very usable, terrible BI, not very intuitive, integrations do not work well, slow to solve problems. outdated database technology and in general. It does not do basic things without you pa...

Customer support
2
Ease of Use
1
Value for money
1
Implementation
n/a

Sep 24, 2020

protel I/O Review: Product on a good level, further development expandable

Cluster Revenue Manager from Resort in Wien (Austria)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
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What do you like most?

Daily pricing is easy to use with the price groups and price availability price query via F11 very easy to set up a new hotel, it is very easy, because each step is comprehensible

What do you dislike or think could be improved?

key account necessary for us reaction on support level too slow project management for interface development necessary, because no time tables available banquet tools expandable in comparison to Suite8

Customer support
1.5
Ease of Use
4
Value for money
3
Implementation
3.5
arrow review On Oct 02, 2020 Laura S. from protel replied:
 Thank you very much for taking the time to give us your feedback.
We are grateful for your kind word... 

Pricing

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protel hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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