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Ratings Snapshot
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Ranked #5 out of 17 in Marketplaces & Integrators
protel has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreprotel I/O Overview
protel I/O Overview
We think that simplifying the integration process, making it rapid and reliable while reducing costs, will lead to the industry innovation breakthroughs that have long been promised. Allowing hotels to pick, mix and test cutting-edge technologies across the whole group, combining existing solutions with new functions from vendors otherwise outside their practical reach, will invigorate the market....
About protel View website
Founded in 1994 | Headquarters in Dortmund | 182 employeesprotel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...
Other Products by protel
Integrates with
- Revenue Management Systems
- Reputation Management
- Hotel CRM & Email Marketing
What customers love about protel I/O
Cluster Revenue Manager
Daily pricing is easy to use with the price groups and price availability price query via F11 very easy to set up a new hotel, it is very easy, because each step is comprehensible
General Manager
Like a PMS that is alot of years in the market It is quite complete, I cannot say anything more positive.
Sales & Revenue Manager
The support in general is much better in the last weeks then before. At the moment we get answers much quicker. Thank You!
Expert Q&A and Partner Recommendations
What does this product or service do well?
protel are a longstanding leading provider of both cloud and locally-served PMS solutions that can cover the requirements of all types of hotel from smaller city based accommodation providers to larger conference and resort venues. In our interactions as a partner we've always found them to be thor...
by Brian Garvan (MeetingPackage) on December 10, 2020
See more answers (14)What differentiates this product or service from the competition?
Great options for innovative solutions that hospitality users can connect with ease through a comprehensive marketplace. One of the few PMS providers to have developed (in final stages in November 2020) a comprehensive API to serve Meetings and Events solutions facilitating automated processes and ...
by Brian Garvan (MeetingPackage) on December 10, 2020
See more answers (14)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
protel is one of the few systems that has developed a full API between their sales and catering solution and third party products. As such, if your venue relies upon M&E demand for a significant part of its revenue or is interested in selling hotel rooms for day use as office space then protel is v...
by Brian Garvan (MeetingPackage) on December 10, 2020
See more answers (14)Features
Clients & references
References & testimonials
protel doesn’t have any references available
Featured partners
protel doesn’t have any featured partners
Case studies
protel doesn’t have any case studies available
Awards & Certifications
protel doesn’t have any awards or certifications
Active Markets
- South America
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- Austria
- Germany
- Spain
- Namibia
March 04, 2021
protel I/O Review: Perfect support
Reservation Manager from Other in Gerolstein (Germany)
What do you like most?
The program is easy to understand, quick to handle and reliable, so that it helps making the daily work efficient and fast.
What do you dislike or think could be improved?
There are just little things in the product itself which could be improved to make it perfect in my opinion. But that is nothing important and does not impact working with the product in an efficient way,...
December 02, 2020
protel I/O Review: Fantastic Service!
General Manager from Luxury Hotels in Windhoek (Namibia)
What do you like most?
The support system functionality from protel is quick. Your always able to receive the help you require within minutes of raising a request
What do you dislike or think could be improved?
Nothing , there service is great and hope it continues this way . Eben is a great asset to this team
November 24, 2020
protel I/O Review: Very good hotel software with a great support team Original: Sehr gute Hotelsoftware mit super Support-Team
Director from Bed & Breakfast & Inns in Trier (Germany)
What do you like most?
If you have any questions about attitudes or specific topics, the Protelair team is always ready to help you quickly. All changes that are based on the legal level are implemented quickly and transparentl...
What do you dislike or think could be improved?
- It would be nice if pictures of the hotel rooms could be stored on the software could. This setting would be helpful for new employees. - The text templates are not easy to create, although Protel's ins...
October 23, 2020
protel I/O Review: Connections to other systems & general support
Sales & Revenue Manager from Luxury Hotels in Fiss (Austria)
What do you like most?
The support in general is much better in the last weeks then before. At the moment we get answers much quicker. Thank You!
What do you dislike or think could be improved?
If we need a connection to another system it takes up to 3 months to get the connection - this is much too long!!! The connection to Samera is still not working.
October 09, 2020
protel I/O Review: OLD PMS
General Manager from Boutiques in Barcelona (Spain)
What do you like most?
Like a PMS that is alot of years in the market It is quite complete, I cannot say anything more positive.
What do you dislike or think could be improved?
It is slow, not very usable, terrible BI, not very intuitive, integrations do not work well, slow to solve problems. outdated database technology and in general. It does not do basic things without you pa...
September 24, 2020
protel I/O Review: Product on a good level, further development expandable
Cluster Revenue Manager from Resorts in Wien (Austria)
What do you like most?
Daily pricing is easy to use with the price groups and price availability price query via F11 very easy to set up a new hotel, it is very easy, because each step is comprehensible
What do you dislike or think could be improved?
key account necessary for us reaction on support level too slow project management for interface development necessary, because no time tables available banquet tools expandable in comparison to Suite8
Pricing
protel hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Resources & reports
protel doesn’t have any free e-books or reports available
Bookassist
Booking EngineDirect booking technology, web design, digital marketing, meta search, distribution strategy
allora.ai (created by Avvio)
Booking EngineWe believe that through technology every hotel can have its direct website as its biggest single channel for attracting bookings.
General Manager
Perfect tool for smaller solutions/hotels. Easy to handle and easy to find guest preferences and past information. Efficient and cost effective. Several tools that can be purchased and added, to make it work best for y...