Hotel App Store (by SiteMinder)

Ranked 1 (out of 16) in Marketplaces & Integrators

Marketplaces & Integrators

The Hotel App Store helps every hotel to seamlessly connect with trusted apps to solve problems and ...

Ratings Snapshot

Certificate of Excellence
Read 76 reviews
92%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 16 in Marketplaces & Integrators

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 17 verified reviews
    89%
  • Bed & Breakfast & Inns 10 verified reviews
    98%
  • Resorts 8 verified reviews
    93%
  • Luxury Hotels 7 verified reviews
    81%
  • Vacation Rentals & Villas 7 verified reviews
    90%
  • City Center Hotels 6 verified reviews
    93%
  • Motels 4 verified reviews
    95%
  • Extended Stay & Serviced Apartments 4 verified reviews
    98%
  • Hostels 3 verified reviews
    93%
  • Branded Hotels 3 verified reviews
    100%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Hotel App Store (by SiteMinder) Overview

Hotel App Store (by SiteMinder) Overview

The Hotel App Store gives hotels easy access to the most relevant applications. Boost upselling, generate more engaging guest communications, manage reviews, organise airport transfers and much more. The Hotel App Store includes the most trusted applications for all types of properties, across all geographies.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Other Products by SiteMinder

1/1

Integrates with

  • Property Management Systems
  • Upselling Software
  • Hotel Management Software
Browse integrations (62 verified)

What customers love about Hotel App Store (by SiteMinder)

Like 92% recommend

Director from Luxury Hotels

Nothing- Sadly very little, not listening to feedback. Do not respond to emails with a valid response . Poor service

Sales Manager from City Center Hotels

The customer support and your support team was there for me when I called them in order to resolve any problem.

Manager from Motels

* Quick and productive information * Drop in bookings in the system quickly * help readily available and great to deal with

Cluster Revenue Manager from Hostels

Distribution easier as per the multiple views and options. Control of all the channels. Quick assistance from Support. Easy and intuitive set up.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Siteminder works well with us a partner to provide connectivity to so many systems that we would not developer ourselves directly. Their service is good and responsive. It really saves us time in development.

by Brendan May (Hotel Res Bot) on December 15, 2021

See more answers (24)
Question:

What differentiates this product or service from the competition?

Answer:

Excellent Deeplinking and good integration capabilities. Wide breadth of connectivities make it easy to connect to nearly any PSM. This is a great benefit for us since it means we only have to implement on interface and do not have to develop to each PMS.

by Brendan May (Hotel Res Bot) on December 15, 2021

See more answers (24)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There is one simple way to evaluate a channel manager. Simply check that they support the channels and the PMS integration you need. Note: that some partners (especially tour operators) do not integrate and will simply send an email.

by Brendan May (Hotel Res Bot) on December 15, 2021

See more answers (24)
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+ 22 recommend
Recommended by Show More (20)

Features

Other

17/17 features

Clients & references

References & testimonials

Testimonial avatar
The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, ...
Nuno Sacramento e-commerce Manager at the
Testimonial avatar
From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient ...
Melanie Joice Agrimano Revenue manager at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • Mexico
  • United States of America
  • Colombia
  • Canada
  • New Zealand
  • United Kingdom
  • Philippines

76 Verified SiteMinder Reviews

Likelihood to Recommend
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June 08, 2022

Hotel App Store (by SiteMinder) Review: It is so supportive

Manager from Resorts in Thành phố Đà Lạt (Vietnam)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It is quite easy to discover and to understand report. I can see the overall picture of the marketplace and intergartion with other competitors

What do you dislike or think could be improved?

This need to improve more tools to fill up again when receiving a lots of booking cancellation. It does takes time to fill manually

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

January 29, 2022

Hotel App Store (by SiteMinder) Review: Simple and powerful tools that are key in a digital world.

MANAGER from Bed & Breakfast & Inns in Barcelona (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use for those which are not really good in digital skills. The customer service is always helpful in our own language.

What do you dislike or think could be improved?

Little Hotelier PMS can not customize reports. The commissions for payment processing software and also some integration with other digital partners are high.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Mar 09, 2022 Vidhya V. from SiteMinder replied:
 Hi there, 

Thank you for leaving us a review. It is great to learn that you find it easy to use and... 

December 23, 2021

Hotel App Store (by SiteMinder) Review: easy to use

Gerente admvo from Boutiques in Santiago de Querétaro (Mexico)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

process reservations, communication with otas, customer registration, monitoring, in mobile application, graphic interface, reports, in general we feel comfortable with the application

What do you dislike or think could be improved?

Hi Ereena, this is the feedback we sent to support some time ago, however we did not get three mobile applications: 1. When a check-in is made, the summary that appears on the mobile should indicate the d...

Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On May 31, 2022 Ereena R. from SiteMinder replied:
 Hi Bertha

We are so happy to hear you are enjoying your experience with SiteMinder. Reading this ha... 

December 15, 2021

Hotel App Store (by SiteMinder) Review: Best Channel manager ever

Room división manager from Resorts in Estepona (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy integration. Full integration and the best support services i've had. Easy to understand and manage. 100% recommended. Keep up the good work

What do you dislike or think could be improved?

The booking engine always needs something else to become perfect but I am very satisfied and I find it very useful and easy to manage

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Mar 06, 2022 Vidhya V. from SiteMinder replied:
 Hi there, 

Firstly, thank you for taking the time to let us know about your positive experience wit... 

December 15, 2021

Hotel App Store (by SiteMinder) Review: WEB DESIGN

Markering Digital from Luxury Hotels in (Colombia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The responsiveness, the agility of the process and the integration with the system, their reaction to save the changes is very agile and timely.

What do you dislike or think could be improved?

A little more templates and buttons in the design. hopefully to make pages with differentiation and thus establish more business personality. if ever you can do media campaigns integrating the website.

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
2

December 13, 2021

Hotel App Store (by SiteMinder) Review: Smart system , very good services .

OTA MANAGER from Resorts in (Vietnam)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I used siteminder with channel manager, siteminder, booking engine 4 years ago and I'm happy to introduce it to everyone.

What do you dislike or think could be improved?

About : Booking Engine , Rate Parity , Rate shopping & Market Intelligence , Pay , Demand plus , Canvas to come to many your customer.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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