Hotel App Store (by SiteMinder)

Ranked 1 (out of 15) in Marketplaces & Integrators

Marketplaces & Integrators

Hotel App Store, powered by SiteMinder Exchange, connecting hotels to apps that make their everyday ...

Ratings Snapshot

Certificate of Excellence
Read 46 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 15 in Marketplaces & Integrators

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

SiteMinder has opened its internal systems to

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Most popular for
  • Boutique 10 verified reviews
    82%
  • Bed & Breakfast 6 verified reviews
    98%
  • Motel 4 verified reviews
    95%
  • Hostel 4 verified reviews
    98%
  • Resort 4 verified reviews
    95%
  • City Center 4 verified reviews
    95%
  • Serviced Apartment 2 verified reviews
    100%
  • Branded 2 verified reviews
    100%
  • Villas 2 verified reviews
    95%
  • Extended Stay 1 verified reviews
    100%
  • Budget 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%
  • Airport/ conference 1 verified reviews
    100%

Hotel App Store (by SiteMinder) Overview

Hotel App Store (by SiteMinder) Overview

Hotel App Store, powered by SiteMinder Exchange, gives hotels easy access to the most relevant applications. Boost upselling, more engaging guest communications, management of reviews, organise airport transfers and much more. The Hotel App Store includes the most trusted applications for all types of properties, across all geographies.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

In an age of rising choice and accessibility for curious travelers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. Si...

Other Products by SiteMinder

1/1

Integrates with

  • Business Intelligence
  • Direct Booking Tools
  • Mobile Key & Keyless Entry
Browse integrations (56 verified)

What customers love about Hotel App Store (by SiteMinder)

Like 93% recommend

Director from Boutique

Nothing- Sadly very little, not listening to feedback. Do not respond to emails with a valid response . Poor service

Sales Manager from City Center

The customer support and your support team was there for me when I called them in order to resolve any problem.

Manager from Motel

* Quick and productive information * Drop in bookings in the system quickly * help readily available and great to deal with

Cluster Revenue Manager from Hostel

Distribution easier as per the multiple views and options. Control of all the channels. Quick assistance from Support. Easy and intuitive set up.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The SiteMinder team has been very helpful getting us up and running. Looking at the integrations they have from a publishers perspective (number of PMS Systems pushing data), the SiteMinder Exchange has been getting more and more important for us connecting to the long tail PMS world

by Thomas Landen (Revinate) on December 02, 2019

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

They are an established company with the right resources making this platform happen. Although as an industry we are a long term removed from a one-click integration, SiteMinder is making the right steps to make this happen

by Thomas Landen (Revinate) on December 02, 2019

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

As always; do your homework, know what you are looking for and dig into the technical side to understand what you are buying. Technology has the potential to improve and streamline your hotel operations but you have to select the right products that fit your needs and are suitable for the type of ho...

by Thomas Landen (Revinate) on December 02, 2019

See more answers (12)
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+ 10 recommend
Recommended by Show More (8)

Features

  • Two-way data integration
  • Data Synchronization
  • Data Warehousing
  • Real Time Streaming
  • Data Governance
  • Data Cleansing and Enrichment

Want to go behind the scenes and see how Hotel App Store (by SiteMinder) works?

Clients & references

References & testimonials

Testimonial avatar
The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, ...
Nuno Sacramento e-commerce Manager at the
Testimonial avatar
From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient ...
Melanie Joice Agrimano Revenue manager at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • Spain
  • Mexico
  • United States
  • Thailand
  • New Zealand
  • United Kingdom
  • Germany
  • Canada

46 Verified SiteMinder Reviews

Likelihood to Recommend
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Sep 16, 2021

Hotel App Store (by SiteMinder) Review: Siteminder

Reservations Manager from Serviced Apartment in Cooks Hill (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Siteminder have been very helpful during these challenging times, we have lost a lot of corporate travellers and the GDS is great for us to get our corporate guest back The customer service is excepti...

What do you dislike or think could be improved?

There is always room for improvement, but during these challenging times it just a relief that we have partners that can help and generate a smooth online presence for our business in creating bookings an...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Sharna,

Thank you for taking the time to leave us such glowing and detailed feedback. It is genu... 

Sep 16, 2021

Hotel App Store (by SiteMinder) Review: Siteminder works for us

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use for us and guests Instant direct bookings through our own website Good calendar and payment system Initial tutoring and set-up was tremendous

What do you dislike or think could be improved?

Mostly the system works really well, but when you have a problem it is difficult to resolve and no follow-up to check whether the issue is solved

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Linda,

It is great to that SiteMinder works for you, your business and is helping create an easy... 

Sep 16, 2021

Hotel App Store (by SiteMinder) Review: Great for my small business

Reservations from Bed & Breakfast in Harefield (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

24 hour support Easy to use and operate Looks professional Always on hand for questions Website builder has many different looks and option

What do you dislike or think could be improved?

App for phone could be better in many ways - can’t do payment and it’s pretty basic I find myself having to go on computer to complete details and payments

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Sep 10, 2021

Hotel App Store (by SiteMinder) Review: it is agile and very easy to use

Manager from Bed & Breakfast in Valparaíso (Chile)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

the calendar and notification system. communicate with us quickly and versatilely. The graphics are friendly. Thank you

What do you dislike or think could be improved?

I would not know that it could be improved because as a user I have everything I need, thank you very much. that is all

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 13, 2021 Jay W. from SiteMinder replied:
 Hi Claudio,

Thank you for your feedback! Its great to hear that you are having a great experience w... 

Sep 10, 2021

Hotel App Store (by SiteMinder) Review: Good Product, great customer service

Manager from Motel in Nelson (New Zealand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have used Little Hotelllier and Siteminder for a number of years and have found it to be an easy-to-use product that provides good weekly, yearly reporting. Any issues and customer service are always on...

What do you dislike or think could be improved?

Only a couple of issues, one being the Demand Plus percentage taken. This equates to having the same booking through an OTA. Would like to see a better benefit for properties getting direct bookings not t...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Andy,

It's wonderful to hear how much benefit you are experiencing at your property with our pro... 

Sep 08, 2021

Hotel App Store (by SiteMinder) Review: Made my life easier

Reservations Manager from Other in Milford (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1- simple to use 2-easier for quests to book 3-invoicing made easy 4-emailing invoice easier 5-reporting made easy 6-i'm still learning 7- help is only a phone call away

What do you dislike or think could be improved?

I'm still learning how to use to its full extent. we are happy with site minder it has may our life and interaction with guests a lot easier.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Sep 13, 2021 Jay W. from SiteMinder replied:
 Hello Lyn,

Welcome to the SiteMinder family, I'm glad you are finding that your products are helpin... 

Pricing

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