Mews Payments
Add-on
Sold with Mews’s Property Management Systems offering

Ranked 2 (out of 29) in Payments Processing Software

Payments Processing Software

Mews Payments is a fully integrated payment gateway that uses automation to instantly process transa...

Ratings Snapshot

Certificate of Excellence
Read 83 reviews
88%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 29 in Payments Processing Software

Ease of Use
4.7/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
3.8/5
Verified Customer Support

Mews has opened its internal systems to

Learn more
Most popular for
  • Boutique 31 verified reviews
    86%
  • Bed & Breakfast 10 verified reviews
    92%
  • Hostel 10 verified reviews
    87%
  • Branded 5 verified reviews
    98%
  • City Center 4 verified reviews
    88%
  • Serviced Apartment 3 verified reviews
    63%
  • Resort 2 verified reviews
    100%
  • Villas 1 verified reviews
    80%
  • Limited Service 1 verified reviews
    50%
  • Extended Stay 1 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    100%
  • Motel 1 verified reviews
    100%
  • Budget 1 verified reviews
    80%

Mews Payments Overview

Mews Payments Overview

Eliminate manual errors and free your staff from repetitive credit card data entry. Smart payment automation lets you ditch the awkward money conversations and focus on what’s really important: meaningful guest engagement.

About Mews View website

Founded in 2012 | Headquarters in Amsterdam Netherlands | 400 employees

Founded by ex-hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remar...

Other Products by Mews

1/1
Logo

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Guest Messaging Software
Browse integrations (10 verified)

What customers love about Mews Payments

Like 88% recommend

Revenue Manager from Bed & Breakfast

auto payments set up dashboard easy to use search box recognises guest profiles and links to all future bookings auto room allocation mew university training

GM from Boutique

- the company: it's young, vibrant and so flexible - integrations - the "smoothest" UX - the analytics: it's a big deal having that feature integrated

Managing Director from Boutique

I've implemented Mews at five properties and am currently working on number six. Mews offers one of the best User Interfaces, it is easy use and to train new users. The training videos and help sections make it easy ...

Revenue Manager from Serviced Apartment

There are lots of problems with integrations and with the system. The helpdesk responds only after days and some problems never with a real solution.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Mews systems is the new generation of hotel tech the industry had been waiting for. The connectivity and ecosystem is unparalleled and allows for great flexibility to best serve all type of hotels needs.

by Jeremy Greant (OTA Insight) on December 08, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

The differentiators are multiple but the main one is really how the systems can connect to other systems which allow the hoteliers to use the data where they prefer to. Their disruptive mindset is great, they are always looking at what will be next. Proactive and not reactive.

by Jeremy Greant (OTA Insight) on December 08, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Based on my experience with Mews, the one piece of advice I would give to a hotelier is to use the connectivity at the maximum. Multiple apps allows to connect to your other players your hotel is probably using. Consider connecting apps even if you are not the one using those in your company, this c...

by Jeremy Greant (OTA Insight) on December 08, 2021

See more answers (1)
User avatar image User avatar image
Recommended by

Features

  • PCI Compliance
  • Multi-Processor Gateway
  • Chase (Credit Card Processing)
  • Heartland (Credit Card Processing)
  • First Data (Credit Card Processing)
  • Vantiv (Credit Card Processing)
  • GlobalPayments (Credit Card Processing)
  • TSYS (Credit Card Processing)
  • Elavon (Credit Card Processing)
  • Contactless Payments
  • 3-D Secure Payments
  • Accepts American Express
  • Accepts Visa
  • Accepts Mastercard
  • Accepts Diners Club
  • Accepts Discovery
  • Accepts WeChatPay
  • Accepts AliPay
  • Accepts Paypal
  • Payment Splitting
  • Pre-Authorizations
  • Installment Plans
  • Refund Management
  • Dynamic Currency Conversion (DCC)
  • Accepts Google Pay
  • Mail Order Telephone Order (MOTO) Payments
  • Accepts Apple Pay
  • Klarna Installment Plans
  • Payment Tokenization
  • Recurring Payments
  • Partial Capture
  • Gratuity Function
  • Chargeback Management
  • Pay by Link
  • Multi-Currency Settlements
  • Authorization Adjustments

Clients & references

References & testimonials

Profile empty image

Mews doesn’t have any references available

Featured partners

Brand image

Mews doesn’t have any featured partners

Case studies

Profile empty image

Mews doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Switzerland
  • Australia
  • France
  • Germany
  • United Kingdom
  • Belgium
  • Czech Republic
  • Italy

83 Verified Mews Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 17, 2021

Mews Payments Review: Great team help

Deputy Area Manager Northern Region from Hostel in Brisbane City (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also in mov...

What do you dislike or think could be improved?

Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5

December 16, 2021

Mews Payments Review: Ok experience with Mews.

Head of Sales & Marketing from Boutique in Arequipa (Peru)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

Open API, simple navigation, integrated payment platform with competitive commissions through mews merchant. I also believe that the premium, paid, customer service is quite good.

What do you dislike or think could be improved?

I believe the regular customer support should be much quicker. This is very weak compared to competitors. Onboarding was very slow. Low degree of customizability in customer journey templates.

Customer Support
2
Ease of Use
4
Value for money
4
Implementation
1

December 16, 2021

Mews Payments Review: Market leader in terms of development

Front Office Manager from Boutique in Brugge (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Mews never fails to impress. Very regularly mews is updated to a new version of the program. Best of all, there is no down time when updating. You reload your browser page and hocus pocus, you have the la...

What do you dislike or think could be improved?

At this moment there are 2 major points which need improvement. 1. Child pricing At the moment mews does not support categorized child pricing. Because children are seen as adults in mews, you get und...

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
4

December 16, 2021

Mews Payments Review: 21 century PMS

Manager from Boutique in Amsterdam (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Ease of use system with many automation options to make operations easier and focus on the guests & experience itself. - Knowledge base & live webinars are very relevant and easy to access. - Onboard...

What do you dislike or think could be improved?

- Reporting - Multiple property use (e.g. see at which properties a guest stayed before without having to search through all different installations) - Payment security - More customisations needed to fi...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 15, 2021

Mews Payments Review: Welcome to the 21st PMS century!

COO from Branded in Innsbruck (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In a new era of Hotelsoftwares Mews is standing out and leaves all the big, static and dusty big players in its shadows. I love it's KISS (keep it simple and smart) principle and basic aproach. Big r...

What do you dislike or think could be improved?

For hotelgroups respective chains is still some work to do - but the team is openminded and willing to cope with this challenge.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Mews Payments Review: Great experience with many automations

IT Coordinator from Bed & Breakfast in Wien (Austria)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy to understand Constant further development Automations make working with the FO easier Webinars, University, Helpcenter always up to date Fast, competent premium support Uncomplicated connection...

What do you dislike or think could be improved?

New learning videos are only in English with German subtitles. New houses should be able to be created as a copy of an existing house. Copying of products and rates and restrictions would be great. Availa...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
5

Pricing

Commission or Revenue Share

Recent News & Content

Resources & reports

View all

Popular Mews Payments Integrations

View all (10 Mews Integrations)