SertifiPay
4.7 (90 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SertifiPay
Ranked 1 (out of 36) in Payments Processing Software
Get paid 2.5x faster with hotel payment and agreement solutions from Sertifi.
96% recommended by 167 hotels
Accor, Marriott, IHG & 164 others
More than 50% of Sertifi Inc’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, SertifiPay is the #1 most trending product in the Payments Processing Software category (out of 36) and the #89 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About SertifiPay
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
There’s a reason 15,500+ hotels trust Sertifi. Simplify selling by electronically capturing payments and agreement e-signatures from one secure platform. Behind the scenes, SertifiPay processes payments in a fast, PCI compliant manner at a lower cost to you. Our customers have saved up to $175k a year in processing fees.
Capabilities
Lower Processing Costs
Lower Processing Costs
Sertifi offers a low and more predictable rate by ensuring each part of your business is assigned the appropriate MCC. Our customers have saved up to $175k a year in processing fees.
ACH (eCheck) Payments
ACH (eCheck) Payments
Take advantage of ACH (eCheck) transactions, so you can conveniently capture payments online at a significantly lower cost than credit card fees.
PCI Compliance
PCI Compliance
Our proprietary processor, SertifiPay, is powered by Stripe and baked into the Sertifi platform, so you're backed with battle-tested workflows and security. Our platform is also PCI compliant, meets stringent security requirements, and integrates with other solutions so you can easily and securely exchange information without ever leaving Sertifi.
Faster Sales
Faster Sales
Finalize sales in minutes by letting customers sign agreements and submit payments from any location and device. Collect a real-time payment or schedule one for later.
Increased Sales Productivity
Increased Sales Productivity
Sertifi manages your entire payment lifecycle, so you’ll no longer need to keep track of schedules and requests for multiple deposits and post-event charges. Save more time with advanced reports and a complete audit trail of every transaction. Fees are also reconciled immediately, eliminating a bill at the end of each month.
Easy Signup
Easy Signup
In less than 10 minutes, you can sign up to accept payments directly in Sertifi – one account, one complete and secure transaction.
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Other
0/3 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
7 | Medium (25-74 room)
56 | Large (75-199 room)
101 | X-Large (200+ room)
Country
163 | United States of America
7 | Canada
2 | Qatar
2 | Mexico
1 | United Kingdom
1 | India
1 | United Arab Emirates
1 | Cayman Islands
Type
105 | Branded Hotels
45 | Luxury Hotels
31 | Resorts
22 | Airport/Conference Hotels
20 | Bed & Breakfast & Inns
18 | City Center Hotels
17 | Limited Service & Budget Hotels
15 | Boutiques
8 | Extended Stay & Serviced Apartments
4 | Casinos
4 | Hostels
4 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
1 | Motels
Region
172 | North America
3 | Middle East
1 | Europe
1 | Asia Pacific
1 | Central America
Category
96 | Cyber Security & Fraud Prevention
90 | Payments Processing Software
34 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
9
A necessary tool in today's world.
Reservations from 200 to 499 room Resort in (Cayman Islands)
Verified
2 days ago
This certainly is an improvement over sending forms manually. It's a very easy process to send a receive payment links. In this day and age, where fraud is so present, this a secure way to process card from property's end.
Cayman Islands
Cayman Islands
Reservations
X-Large Hotel
9
Works great
General Manager from 100 to 199 room Bed & Breakfast & Inn in (Canada)
Verified
3 days ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Canada
Canada
General Manager
Large Hotel
10
Sertifi Review - Very Helpful Tool!
Sales Coordinator from 100 to 199 room Bed & Breakfast & Inn in Ann Arbor (United States of America)
Verified
3 days ago
Sertifi is extremely easy to use for me and clients, I use it mostly to collect payment information and rarely have any issues with the program. I've been using it for a little over a year now and will continue to do so. The onboarding process is pretty simple, and once you're familiar with the program it's very easy to add in new users and...
United States of America
United States of America
Sales Coordinator
Large Hotel
10
Very easy to navigate
Catering Event Manager from 200 to 499 room Branded Hotel in San Antonio (United States of America)
Verified
3 days ago
Ability to send our clients contracts and correspondence to review and sign. Easy to navigate for clients to send payments.
United States of America
United States of America
Catering Event Manager
X-Large Hotel
8
CC Auth's
Coordinator from 500+ room Casino in Reno (United States of America)
Verified
4 days ago
It's easy to send and receive through email. Easy for the guest to fill out by answering questions and submit.
United States of America
United States of America
Coordinator
X-Large Hotel
7
Secure, but not consistent
Sales and Catering Coordinator from 200 to 499 room Branded Hotel in Garden Grove (United States of America)
Verified
4 days ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
United States of America
United States of America
Sales and Catering Coordinator
X-Large Hotel
10
We are happy to have this service for the credit card authorization payments.
Accounts Receivable Coordinator from 200 to 499 room Branded Hotel in Universal City (United States of America)
Verified
4 days ago
We do like the Fraud Score, it gives us the option to make the decision of excepting for payment or not.
United States of America
United States of America
Accounts Receivable Coordinator
X-Large Hotel
9
Fort Lauderdale Marriott North
Director of Catering & Events from 200 to 499 room Branded Hotel in Fort Lauderdale (United States of America)
Verified
9 days ago
That we can send documents securely. Our customers feel safe and protected. The software works great. I that I can send agreements quickly and recieve as well.
United States of America
United States of America
Director of Catering & Events
X-Large Hotel
8
Use on a limited basis.
Food & Beverage Director from 75-99 room Boutique in Houston (United States of America)
Verified
10 days ago
Have a record of all processing. It is the system the Hotel uses. Emails for sent items and signed items is helpful.
United States of America
United States of America
Food & Beverage Director
Large Hotel
4
Creating fillable document
Reservationist from 100 to 199 room Luxury Hotel in Rochester (United States of America)
Verified
10 days ago
I like the user interface and the method of managing credit card authorizations. Filling out necessary information for each file is simple.
United States of America
United States of America
Reservationist
Large Hotel
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Expert Q&A and Partner Recommendations
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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