SiteMinder Pay
Add-on
Sold with SiteMinder’s Channel Managers offering

Ranked 3 (out of 29) in Payments Processing Software

Payments Processing Software

Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payme...

Ratings Snapshot

Certificate of Excellence
Read 46 reviews
94%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 29 in Payments Processing Software

Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support

SiteMinder has opened its internal systems to

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Most popular for
  • Boutique 10 verified reviews
    92%
  • Bed & Breakfast 9 verified reviews
    93%
  • Serviced Apartment 5 verified reviews
    98%
  • Motel 4 verified reviews
    98%
  • Vacation Rental 4 verified reviews
    90%
  • Hostel 3 verified reviews
    93%
  • Resort 3 verified reviews
    93%
  • City Center 2 verified reviews
    100%
  • Villas 2 verified reviews
    85%
  • Branded 1 verified reviews
    90%

SiteMinder Pay Overview

SiteMinder Pay Overview

Say goodbye to complicated, unsecure and manual processes when managing payments. SiteMinder’s integrated hotel payment solution is designed to streamline the payment process for both you and your guests. It provides a single place to manage all the payments for the reservations that your hotel receives online. This removes the need to manually handle guests credit cards at check-out, saving you...

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Other Products by SiteMinder

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Integrates with

SiteMinder doesn’t have any verified integrations. Check back later for new SiteMinder integrations.

What customers love about SiteMinder Pay

Like 94% recommend

Manager from Motel

Siteminders tools have been an incredible asset to the success of our hotel. The reporting and yielding tools are very effective and accurate that have contributed to the overall success. There are no issues with the a...

Manager from City Center

The best solutions they offer for us. I will like they contact you to suggest improvements. this is good and personalized service

Manager from Boutique

- The ease of use of the different solutions offered, and the user friendly interfaces - The ability to have many tools integrated within the same platform, that makes a Revenue Management's Manager life much easier. - T...

Gerente Administrdor from Vacation Rental

Rate and availability control. Simultaneously several reservation channels connected. Reservation calendar. Payment processing software. Technical support. Easy account setup. BENEFITS: Customer service with instant info...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Siteminder is one of the biggest channel manager & hospitality technology company in the world. There's a reason why they're so big, it's because their product works well :) Their channel manager, as far as I'm concerned, is the biggest in the world.

by Jaeyun Noh (Roomsy Inc) on November 09, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Siteminder has a huge support team that can help you when you are in need of help. Plus, they have a range of products that can help hotels in various ways including but not limited to channel manager, online booking engine, webpage builder, etc..

by Jaeyun Noh (Roomsy Inc) on November 09, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Reach out for help. They're very supportive, and they'll go out of their ways to make business relationship work for you. Also try out their demo's. I believe there's no risk/commitment involved with their demos.

by Jaeyun Noh (Roomsy Inc) on November 09, 2021

See more answers (2)
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Features

  • PCI Compliance
  • Multi-Processor Gateway
  • Chase (Credit Card Processing)
  • Heartland (Credit Card Processing)
  • First Data (Credit Card Processing)
  • Vantiv (Credit Card Processing)
  • GlobalPayments (Credit Card Processing)
  • TSYS (Credit Card Processing)
  • Elavon (Credit Card Processing)
  • Contactless Payments
  • 3-D Secure Payments
  • Accepts American Express
  • Accepts Visa
  • Accepts Mastercard
  • Accepts Diners Club
  • Accepts Discovery
  • Accepts WeChatPay
  • Accepts AliPay
  • Accepts Paypal
  • Payment Splitting
  • Pre-Authorizations
  • Installment Plans
  • Refund Management
  • Dynamic Currency Conversion (DCC)
  • Accepts Google Pay
  • Mail Order Telephone Order (MOTO) Payments
  • Accepts Apple Pay
  • Klarna Installment Plans
  • Payment Tokenization
  • Recurring Payments
  • Partial Capture
  • Gratuity Function
  • Chargeback Management
  • Pay by Link
  • Multi-Currency Settlements
  • Authorization Adjustments

Clients & references

References & testimonials

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SiteMinder doesn’t have any references available

Featured partners

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SiteMinder doesn’t have any featured partners

Case studies

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SiteMinder doesn’t have any case studies available

Awards & Certifications

techAwards empty image

SiteMinder doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • United States of America
  • Mexico
  • United Kingdom
  • Germany
  • Chile
  • New Zealand
  • Philippines

46 Verified SiteMinder Reviews

Likelihood to Recommend
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December 15, 2021

SiteMinder Pay Review: SIteMinder

Director of Room Division from Hostel in ตำบล ท่าช้าง (Thailand)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Easy to mapped with unlimited channels, Stable connectivities, real-time updates, Friendly user which is easy for all my colleuge

What do you dislike or think could be improved?

The customer's service is very very difficult to contact. Many e-mail tardy response including a call. Please improved is function will be better.

Customer Support
1
Ease of Use
5
Value for money
2
Implementation
3

December 15, 2021

SiteMinder Pay Review: Best Channel manager ever

Room división manager from Resort in Estepona (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy integration. Full integration and the best support services i've had. Easy to understand and manage. 100% recommended. Keep up the good work

What do you dislike or think could be improved?

The booking engine always needs something else to become perfect but I am very satisfied and I find it very useful and easy to manage

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

SiteMinder Pay Review: WEB DESIGN

Markering Digital from Villas in (Colombia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The responsiveness, the agility of the process and the integration with the system, their reaction to save the changes is very agile and timely.

What do you dislike or think could be improved?

A little more templates and buttons in the design. hopefully to make pages with differentiation and thus establish more business personality. if ever you can do media campaigns integrating the website.

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
2

December 14, 2021

SiteMinder Pay Review: Receptionist Worker

Recepcionista from Bed & Breakfast in Sitges (Spain)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

The attention and help received from Siteminder workers when I have questions. How quickly they fix unforeseen incidents.

What do you dislike or think could be improved?

Perhaps the way of accessing the visualization of the credit cards of the clients reservations could be improved.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 13, 2021

SiteMinder Pay Review: So Good I Bought Shares

Director from Serviced Apartment in North Bondi (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love SiteMinder, which I've been using for 15 months now for bookings at a block of short-stay units at Bondi. I'd recommend to anyone, and am now a shareholder after their IPO.

What do you dislike or think could be improved?

I'd like to know more about automatic rate setting, and am looking forward to your new Platform release early 2022.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

SiteMinder Pay Review: user friendly

head of sales and marketing from Villas in Adeje (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

user friendly and easy to understand easy to contact with , through the live chat compatible with most of the b2b/ b2c partners

What do you dislike or think could be improved?

waiting time when when we contact by phone should be shorter . not all the agents on the live chat have the same technical skills and knowledge of the system

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Profile empty

SiteMinder hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Popular SiteMinder Pay Integrations

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