ALICE Maintenance

Ranked 2 (out of 15) in Preventive Maintenance Software

Preventive Maintenance Software

More Proactive, Less Reactive

Ratings Snapshot

Certificate of Excellence
Read 175 reviews
92%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 15 in Preventive Maintenance Software

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to

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Most popular for
  • Resort 51 verified reviews
    93%
  • Boutique 42 verified reviews
    89%
  • Branded 17 verified reviews
    95%
  • City Center 13 verified reviews
    92%
  • Extended Stay 10 verified reviews
    88%
  • Hostel 6 verified reviews
    90%
  • Airport/ conference 3 verified reviews
    97%
  • Motel 2 verified reviews
    100%
  • Serviced Apartment 2 verified reviews
    95%
  • Bed & Breakfast 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    80%

ALICE Maintenance Overview

ALICE Maintenance Overview

Keep your hotel looking its best and operating smoothly with scheduled preventative maintenance and the ability to proactively identify, assign, and track any equipment or room issues, and fix problems as soon as they’re reported.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Reporting & Accounting Software
  • In-Room Hotel Tablets
  • Property Management Systems
Browse integrations (12 verified)

What customers love about ALICE Maintenance

Like 92% recommend

General Manager from Boutique

Selecting the right technology partners for your hotel can be a dizzying experience for any hotelier. Prioritizing the phone calls and emails hitting your inbox from the many new startups and legacy providers is equally ...

Chief Engineer from Resort

Helps track repeat issues. Instant response to guests concerns. Training is simple

Assistant General Manager

Having a written trail of any housekeeping or maintenance issues to monitor for patterns or recurring problems.

Director Of Front Office Operations from Boutique

The efficiency the system brings. It’s pretty easy to use and employees love it

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Mobile access on any device
  • CapEX Budgeting & Forecasting
  • Work Orders & Ticketing
  • Recurring Tasks
  • Mobile App
  • Asset Maintenance Logs
  • Inventory Trend Analysis
  • Custom Inspections
  • Preventative Maintenance Plan Mapping
  • Pool Chemical Readings
  • Notifications

Want to go behind the scenes and see how ALICE Maintenance works?

Clients & references

References & testimonials

Testimonial avatar
Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need t...
John Agosto General Manager at the The Evelyn
Testimonial avatar
The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief...
Abraham Rodriguez Front Office Manager at the Symth, a Thompson Hotel

Featured partners

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Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Mexico
  • Sweden
  • Norway
  • Cyprus
  • Canada
  • United Kingdom
  • Netherlands
  • South Africa

175 Verified ALICE Reviews

Likelihood to Recommend
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October 26, 2021

ALICE Maintenance Review: Easy to view and manage

Concierge from Resort in 京都市 (Japan)

Recommend 10/10
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What do you like most?

・ Information can be easily shared among the team and increases customer service and experience at the same time. ・ Useful for a paperless environment and helps with sustainability, promotes company ...

What do you dislike or think could be improved?

・ Would be extremely helpful if the system can be translated to other languages. ・ Sometimes does not sync properly with our PMS and guest information is not always a 100% correct. ・ Small bugs th...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

October 25, 2021

ALICE Maintenance Review: Great at tracking equipment logs to go by

Chief Engineer from Branded in Conway (United States)

Recommend 7/10
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What do you like most?

This works great to find our equipment model and serial numbers on a record tracking to help when we need to look up for a part instead of having a paper trail. The online version vs the App from the play...

What do you dislike or think could be improved?

The app for sure really could use alot of improvement because it logs you out constantly after a couple hours of not being in the app. Sometimes you have to also delete and re install the app because it g...

Customer Support
5
Ease of Use
3
Value for money
n/a
Implementation
n/a
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

October 25, 2021

ALICE Maintenance Review: Great Software for Hotels

Front Desk Supervisor from Branded in Little Rock (United States)

Recommend 8/10
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What do you like most?

This software allows for different departments to communicate together so efficiently! All of the features that ALICE offers are put to use so perfectly.

What do you dislike or think could be improved?

*More options for guest requests or the options to add one *Better access to a help desk *Customizable color schemes * That is all *More options for guest requests or the options to add one *Better access...

Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Oct 26, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your... 

October 24, 2021

ALICE Maintenance Review: Makes our job easier

One Call Concierge from Serviced Apartment in Glendale (United States)

Recommend 9/10
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What do you like most?

ALICE helps us keep track of the tasks at hand. It allows us to see history of past task and tasks that are being worked on. This has made our job easier. Keeping track of packages has been a breeze. Now ...

What do you dislike or think could be improved?

In my opinion ALICE has been doing good and no improvement is necessary. It has helped make work easier and it is crisp and clean compared to the services we used before.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 We are happy to hear how ALICE serves your team - even remotely - especially transparency and histor... 

October 24, 2021

ALICE Maintenance Review: This is the most streamlined hospitality app I've ever used!

Call-Center Ambassador from Serviced Apartment in Glendale (United States)

Recommend 10/10
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What do you like most?

-One can create tasks for our housekeeping team, concierge team and engineering team all from one platform. -The website is customizeable so we can add different categories to each task. -One can easily s...

What do you dislike or think could be improved?

-When logging in a package, an email is sent to the resident and then they have to reach out and contact us by text if they want it delivered. Perhaps there could be an option for them to simply press "De...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations and connect all d... 

October 24, 2021

ALICE Maintenance Review: Very helpful

Front Office Supervisor from Other in Tysons (United States)

Recommend 10/10
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What do you like most?

-the communication makes more easy to handle -friendly user, easy to manage and gives you more option especially lost and found option.

What do you dislike or think could be improved?

I would say it needs more improvements when it comes to delivering the messages or the request, the app should have a smart notification like different ringtone or sound base on priority of the request..

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 Thanks for sharing your team's ALICE experience! We are thrilled to hear about the time savings and ... 

Pricing

Monthly subscription (/room/month)

Recent News & Content

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Popular ALICE Maintenance Integrations

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