ALICE Maintenance

Ranked 2 (out of 15) in Preventive Maintenance Software

Preventive Maintenance Software

More Proactive, Less Reactive

Ratings Snapshot

Certificate of Excellence
Read 211 reviews
92%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 15 in Preventive Maintenance Software

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 75 verified reviews
    94%
  • Resorts 46 verified reviews
    91%
  • Boutiques 34 verified reviews
    91%
  • Branded Hotels 17 verified reviews
    92%
  • Airport/Conference Hotels 7 verified reviews
    87%
  • City Center Hotels 5 verified reviews
    92%
  • Motels 3 verified reviews
    97%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Hostels 2 verified reviews
    95%
  • Vacation Rentals & Villas 1 verified reviews
    80%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

ALICE Maintenance Overview

ALICE Maintenance Overview

Keep your hotel looking its best and operating smoothly with scheduled preventative maintenance and the ability to proactively identify, assign, and track any equipment or room issues, and fix problems as soon as they’re reported.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Hotel Management Software
  • Property Management Systems
  • Restaurant Management Software
Browse integrations (15 verified)

What customers love about ALICE Maintenance

Like 92% recommend

General Manager from Luxury Hotels

Selecting the right technology partners for your hotel can be a dizzying experience for any hotelier. Prioritizing the phone calls and emails hitting your inbox from the many new startups and legacy providers is equally ...

Chief Engineer from Resorts

Helps track repeat issues. Instant response to guests concerns. Training is simple

Assistant General Manager

Having a written trail of any housekeeping or maintenance issues to monitor for patterns or recurring problems.

Director Of Front Office Operations from Boutiques

The efficiency the system brings. It’s pretty easy to use and employees love it

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Want to go behind the scenes and see how ALICE Maintenance works?

Clients & references

References & testimonials

Testimonial avatar
Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need t...
John Agosto General Manager at the The Evelyn
Testimonial avatar
The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief...
Abraham Rodriguez Front Office Manager at the Symth, a Thompson Hotel

Featured partners

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Awards & Certifications

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ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Norway
  • Sweden
  • Cyprus
  • Canada
  • Japan
  • United Kingdom
  • Netherlands

211 Verified ALICE Reviews

Likelihood to Recommend
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December 14, 2021

ALICE Maintenance Review: It makes my job easier, it’s hard to imagine how it would be without it.

Housekeeping supervisor from Luxury Hotels in (Norway)

Recommend 10/10
Full blue star
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What do you like most?

I like that is constantly improving and it’s very easy to use. It’s great that I can se now number of guests in the room, room type and that I can move rooms from one station to another on my phone.

What do you dislike or think could be improved?

I think that the action of moving rooms to one station to another could be improved, it’s taking a lot of time.

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo... 

November 14, 2021

ALICE Maintenance Review: Great Tool!!

Resort Assistant Manager from Luxury Hotels in San José del Cabo (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...

What do you dislike or think could be improved?

So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

November 12, 2021

ALICE Maintenance Review: It is very user friendly.

Housekeeping Supervisor from Resorts in Santa Fe (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

It auto translates any messages between staff. It also helps put priority on tasks on the homescreen and it updates them automatically.

What do you dislike or think could be improved?

It would be easier to be able to delete profiles. It would also help to be able to be able to nickname tasks.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

November 12, 2021

ALICE Maintenance Review: immediate action and notification

Housekeper from Resorts in Paphos (Cyprus)

Recommend 10/10
Full blue star
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What do you like most?

issues in guest rooms given to maintenance for fixing without wasting time calling or searching for a colleague job can be seen by all involved knowing when the issue was dealt with , fixed or even hold...

What do you dislike or think could be improved?

the service is excellent however sometimes the issue with internet connection brings problems as wifi is slow. if possible to see when giving a fault a pop up of how many times -repeated-the same has bee...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Wow! We love that the ALICE platform helps your team deliver exceptional guest service - easily &amp... 

November 12, 2021

ALICE Maintenance Review: Best & fastest way to reach our guests

Guest Services Manager from Limited Service & Budget Hotels in Evanston (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Most people answer texts much faster than a phone call these days. With Alice, I like that we can text with guests before they arrive & all throughout their stay. The guests seem to prefer being contact...

What do you dislike or think could be improved?

Sometimes we have to put the phone number in Alice instead of it automatically pulling from reservation. That’s my only improvement, is to make sure the phone number always pulls from the reservation ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 30, 2021 Halley S. from ALICE replied:
 We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo... 

November 12, 2021

ALICE Maintenance Review: Alice Maintenance software

Building Engineer from Other in Colorado Springs (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Alice Maintenance software is amazing. I am able to project work loads weeks in advance by looking at the maintenance tickets for individual days.

What do you dislike or think could be improved?

A quick way of modifying maintenance tickets to change the timing of the tickets. A way to look at tickets that are past due only.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Nov 30, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

Pricing

Monthly subscription (/room/month)

Recent News & Content

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Popular ALICE Maintenance Integrations

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