Screen Pilot
We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t...
Ratings Snapshot
92%
Recommend
#2
Popularity index
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Learn more
Ranked #2 out of 15 in Preventive Maintenance Software
Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Most popular for
ALICE Maintenance Overview
ALICE Maintenance Overview
Keep your hotel looking its best and operating smoothly with scheduled preventative maintenance and the ability to proactively identify, assign, and track any equipment or room issues, and fix problems as soon as they’re reported.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
1/7
Integrates with
- Reporting & Accounting Software
- In-Room Hotel Tablets
- Property Management Systems
Need a custom integration?
What customers love about ALICE Maintenance
92% recommend
Chief Engineer from Resort
Helps track repeat issues. Instant response to guests concerns. Training is simple
Assistant General Manager
Having a written trail of any housekeeping or maintenance issues to monitor for patterns or recurring problems.
Director Of Front Office Operations from Boutique
The efficiency the system brings. It’s pretty easy to use and employees love it
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
by Kees Zorge (Omniboost BV) on December 15, 2020
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...
by Kees Zorge (Omniboost BV) on December 15, 2020
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...
by Kees Zorge (Omniboost BV) on December 15, 2020
See more answers (4)
Recommended by
Kees Zorge
Founder / CEO @ Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships @ Oracle Hospitality
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
David Berger
CEO @ Volara
David Berger
CEO @ Volara
Features
- Mobile access on any device
- CapEX Budgeting & Forecasting
- Work Orders & Ticketing
- Recurring Tasks
- Mobile App
- Asset Maintenance Logs
- Inventory Trend Analysis
- Custom Inspections
- Preventative Maintenance Plan Mapping
- Pool Chemical Readings
- Notifications
Want to go behind the scenes and see how ALICE Maintenance works?
Clients & references
References & testimonials
Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need t...
The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief...
Case studies
- Colorado Ski Resort
- Copper Mountain Ski Resorts, Weather & Snow Report
- Resort in Frisco
- Nolitan Hotel
- Nolitan Hotel Corporation Office
- Boutique in New York
Awards & Certifications
ALICE doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Asia Pacific
- Middle East
- Africa
- North America
- Europe
- United States
- Mexico
- Sweden
- Norway
- Cyprus
- Canada
- United Kingdom
- Netherlands
- South Africa
October 26, 2021
ALICE Maintenance Review: Easy to view and manage
Concierge from Resort in 京都市 (Japan)
Recommend
10/10
What do you like most?
・ Information can be easily shared among the team and increases customer service and experience at the same time. ・ Useful for a paperless environment and helps with sustainability, promotes company ...
What do you dislike or think could be improved?
・ Would be extremely helpful if the system can be translated to other languages. ・ Sometimes does not sync properly with our PMS and guest information is not always a 100% correct. ・ Small bugs th...
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4
October 25, 2021
ALICE Maintenance Review: Great at tracking equipment logs to go by
Chief Engineer from Branded in Conway (United States)
Recommend
7/10
What do you like most?
This works great to find our equipment model and serial numbers on a record tracking to help when we need to look up for a part instead of having a paper trail. The online version vs the App from the play...
What do you dislike or think could be improved?
The app for sure really could use alot of improvement because it logs you out constantly after a couple hours of not being in the app. Sometimes you have to also delete and re install the app because it g...
Customer Support
5
Ease of Use
3
Value for money
n/a
Implementation
n/a
On Oct 25, 2021 Halley S. from ALICE replied:
October 25, 2021
ALICE Maintenance Review: Great Software for Hotels
Front Desk Supervisor from Branded in Little Rock (United States)
Recommend
8/10
What do you like most?
This software allows for different departments to communicate together so efficiently! All of the features that ALICE offers are put to use so perfectly.
What do you dislike or think could be improved?
*More options for guest requests or the options to add one *Better access to a help desk *Customizable color schemes * That is all *More options for guest requests or the options to add one *Better access...
Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
On Oct 26, 2021 Halley S. from ALICE replied:
Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your...
October 24, 2021
ALICE Maintenance Review: Makes our job easier
One Call Concierge from Serviced Apartment in Glendale (United States)
Recommend
9/10
What do you like most?
ALICE helps us keep track of the tasks at hand. It allows us to see history of past task and tasks that are being worked on. This has made our job easier. Keeping track of packages has been a breeze. Now ...
What do you dislike or think could be improved?
In my opinion ALICE has been doing good and no improvement is necessary. It has helped make work easier and it is crisp and clean compared to the services we used before.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 25, 2021 Halley S. from ALICE replied:
We are happy to hear how ALICE serves your team - even remotely - especially transparency and histor...
October 24, 2021
ALICE Maintenance Review: This is the most streamlined hospitality app I've ever used!
Call-Center Ambassador from Serviced Apartment in Glendale (United States)
Recommend
10/10
What do you like most?
-One can create tasks for our housekeeping team, concierge team and engineering team all from one platform. -The website is customizeable so we can add different categories to each task. -One can easily s...
What do you dislike or think could be improved?
-When logging in a package, an email is sent to the resident and then they have to reach out and contact us by text if they want it delivered. Perhaps there could be an option for them to simply press "De...
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
On Oct 25, 2021 Halley S. from ALICE replied:
This is awesome to hear! Thanks for using ALICE to go digital with your operations and connect all d...
October 24, 2021
ALICE Maintenance Review: Very helpful
Front Office Supervisor from Other in Tysons (United States)
Recommend
10/10
What do you like most?
-the communication makes more easy to handle -friendly user, easy to manage and gives you more option especially lost and found option.
What do you dislike or think could be improved?
I would say it needs more improvements when it comes to delivering the messages or the request, the app should have a smart notification like different ringtone or sound base on priority of the request..
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 25, 2021 Halley S. from ALICE replied:
Thanks for sharing your team's ALICE experience! We are thrilled to hear about the time savings and ...
Pricing
Monthly subscription (/room/month)
Recent News & Content
Recent articles
Recent press releases
ALICE to Sponsor HITEC 2021 Conference in Dallas
2 months ago
ALICE Joins Alpine Investors' ASG Family
3 months ago
Resources & reports
Concierge Software
Published by ALICE
The Hotel Technology Buyer's Guide
Guest Messaging Software
Published by ALICE
Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
Popular ALICE Maintenance Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
StayNTouch
Property Management SystemsEnterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
General Manager from Boutique
Selecting the right technology partners for your hotel can be a dizzying experience for any hotelier. Prioritizing the phone calls and emails hitting your inbox from the many new startups and legacy providers is equally ...