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Pacer
4.5 (61 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Pacer
Ranked 2 (out of 7) in Hotel Pre-Opening, Renovations & Development
Company-wide project implementation
91% recommended by 47 hotels
Pacer is popular in United States of America with 16 hoteliers leaving an average rating of 16.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Pacer is the #2 most trending product in the Hotel Pre-Opening, Renovations & Development category (out of 7) and the #204 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePacer’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Pacer as the #2 Hotel Pre-Opening, Renovations & Development provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Pacer
Founded in 2009 | Headquarters in Miami | 5 employees
Pacer (formerly EHSolution.com/4MyRollout/Critical Path/Land-It) makes large scale project planning easier and more efficient, enabling project leaders to communicate with team leads across multiple locations to plan, communicate, and track progress seamlessly, in real time.
The application, which has been embraced by hotel organizations, such as Marriott International, Mandarin Oriental, and Hard Rock Hotel & Casinos, can be customized to meet the specific needs of franchises, restaurants, and retail chains to streamline workflow and give management a birds-eye view on project status. Brand deployments, software launches, openings and transitions, human resource initiatives, marketing rollouts, and everything in between can be kept on time and on budget using Pacer.
Living templates allow for endless flexibility to customize the rollout of any project. Users see only what the project manager allows them to see, giving team members clarity to act quickly and make informed decisions. Analytics and reporting can be accessed on the go, using iPhone or Android devices, and shared via automated emails.
No matter if your project is a sprint, a relay, or an ultramarathon, lead your project with Pacer.
Capabilities
Pacer doesn’t have any benefits or use cases available
Features
Other
0/5 features
Pricing
Pricing Available By Request
Pacer has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
1 | Medium (25-74 room)
14 | Large (75-199 room)
20 | X-Large (200+ room)
Country
16 | United States of America
4 | Spain
3 | Australia
3 | China
2 | Mexico
2 | Kuwait
2 | Japan
2 | France
2 | India
1 | Lebanon
1 | Hong Kong
1 | Chile
1 | United Kingdom
1 | Colombia
1 | Puerto Rico
1 | Lithuania
1 | Germany
1 | Korea, South
1 | Panama
1 | Bangladesh
1 | Portugal
Type
30 | Branded Hotels
12 | Luxury Hotels
6 | City Center Hotels
4 | Limited Service & Budget Hotels
3 | Bed & Breakfast & Inns
3 | Airport/Conference Hotels
3 | Extended Stay & Serviced Apartments
2 | Boutiques
1 | Hostels
1 | Resorts
Region
18 | North America
11 | Asia Pacific
10 | Europe
3 | Oceania
3 | South America
2 | Middle East
1 | Central America
Category
61 | Hotel Pre-Opening, Renovations & Development
Hotelier Rating
10
Access Issues Support
Director of Sales from 100 to 199 room Branded Hotel in Pigeon Forge (United States of America)
Verified
8 months ago
Conner was very quick to respond and continued to help me with alternative solutions when we hit a wall with a previous attempts to solve issue.
United States of America
United States of America
Director of Sales
Large Hotel
10
Excellent Project Management Tool & Even Better Partnership!
Manager, O&T Project Management from 500+ room Branded Hotel in Bethesda (United States of America)
Verified
11 months ago
We love the ability to scale processes & create projects across multiple customers. The tool is very user-friendly & agile to the ever-changing business needs of our pre-opening projects. The administrative side is just as user-friendly which allows us to work better for our clients. The tool is constantly being updated & our feedback is ta...
United States of America
United States of America
Manager, O&T Project Management
X-Large Hotel
10
Great Product
Manager, Property Lifecycle Tools from 500+ room Branded Hotel in Chicago (United States of America)
Verified
11 months ago
I love how user-friendly Pacer is for everyone and how easy it is to configure (on the Admin side). It has been so easy to communicate with the Pacer team on support issues, general questions, and enhancements.
United States of America
United States of America
Manager, Property Lifecycle Tools
X-Large Hotel
10
Transitioning to Pacer has reinvigorated our pre-opening process for the entire company. Since doing so, it has been very well received by our hotel and corporate colleagues because it's easy to use and doesn't take much time to learn how to navigate around.
from 500+ room Branded Hotel in Chicago (United States of America)
Verified
11 months ago
Users love the dashboards, the reporting capabilities (especially being able to schedule reports), its customizability, and the iPhone/Android app. I love that Pacer is easy to configure (on the Admin side), and I love how easy it is to communicate with the Pacer team on support issues, general questions, and enhancement requests.
United States of America
United States of America
X-Large Hotel
10
Team is easy to work with, support is always prompt, tool helps to keep track of different projects and eliminates numerous spreadsheets
Manager - Openings from 500+ room Branded Hotel in Sydney (Australia)
Verified
11 months ago
1 consolidated platform for all disciplines to manage all their projects and keep track of any outstanding tasks. Pacer is awesome
Australia
Australia
Manager - Openings
X-Large Hotel
10
Seemless experience with timely alerts
Dir-Pre-opening Operations from 100 to 199 room Airport/Conference Hotel in New Delhi (India)
Verified
11 months ago
The ease of access & user friendly dashboard. Which can be learned easily by any new user who comes on board.
India
India
Dir-Pre-opening Operations
Large Hotel
10
Hotel Opening & Operations Director, China
Hotel Opening & Operations Director, China from 500+ room Hostel in Shanghai (China)
Verified
11 months ago
user easy access through task assignment and report generates. Admin section easy understand and status update. Create new user process fast and accurate.
China
China
Hotel Opening & Operations Director, China
X-Large Hotel
10
Excellent platform
Senior Director Future Openings South East Pacific from 200 to 499 room Branded Hotel in Madrid (Spain)
Verified
11 months ago
Pacer is very user friendly, easy to navigate, flexible, adaptable, excellent reporting capabilities and most important an effective tool to streamline the managgement of our pre-openings
Spain
Spain
Senior Director Future Openings South East Pacific
X-Large Hotel
10
Pacer - Project Management at Ease
Project Operations Manager from 500+ room Luxury Hotel in (Hong Kong)
Verified
11 months ago
- Project Management at multiple locations - visualize progress on property and corporate level - Pacer allows for easy setup and customization for a property - Very easy import and export tool - Very commendable customer service - Smooth communication with the team - Easy use for new users
Hong Kong
Hong Kong
Project Operations Manager
X-Large Hotel
10
Long Time Pacer User - Big Fan!
Director, Deployment from 500+ room Branded Hotel in Sydney (Australia)
Verified
11 months ago
Using Pacer has enabled a more effective and streamlined way to deploy projects and multi-step processes to our hotels. The Pacer team is a great partner to us for learning, educating and enhancing the tool which in turn enhances our operating model.
Australia
Australia
Director, Deployment
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Support
Unverified
Pacer has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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