A hotel mobile app is a digital solution and a key touchpoint for hoteliers to elevate a guest’s stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Travelers are demanding more control and personalization than ever before. Tools such as mobile apps utilize technology they are already accustomed to using to deliver on those expectations. Offering a mobile app is a key differentiator for hotel guests.

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