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Learn how Kevin Brown went from Guest Services Manager to Product Marketer at a $30B dollar hotel tech company in under 4 years
Working as a front desk agent at a hotel is insanely hard work. Hotel guests have extremely high expectations: they want to be checked in fast, they want amazing service, a...Read the full article
What does the INTELITY merger mean for your hotel technology strategy?
If you’re like most hotel owners and managers you’re probably being pitched by dozens of technology vendors each week. Some of these vendors are specialists that...Read the full article
This is the tech every hospitality HR manager needs for success
Relentless turnover challenges the sanity of even the most composed hotel manager. I would know: after owning two restaurants that employed 70 people at peak times, the constant...Read the full article
(VIDEO) "With AirBnB and OYO here at HEDNA LA, it's clear that what it means to be a 'hotel' has changed"
It's really interesting that in today's market while we're at a hotel electronic distribution conference (HEDNA) we have panels featuring executives from Airbnb and OYO Rooms...Read the full article
Revenue managers: This is what you need to know from 5 must-read books
There's never enough time in the day. So it's not surprising that even thinking about reading a book seems indulgent -- even if it's a book that makes you better at your job. For...Read the full article
(Podcast) FOSSE creator Dave Berkus uses lessons from history to predict the future of hotel technology
In this episode we chat with Dave Berkus, one of the most prolific angel investors of all time. Dave is the creator of FOSSE - the property management system that Marriott...Read the full article
Hotel tech is a massive investment opportunity and PeakSpan Capital is doubling down
How many hotels are there in the world? Back in 2012 STR estimated 187,000 hotels with more than 17.5 million rooms globally but we’ve seen estimates from Booking and...Read the full article
How successful have hotels been in earning more direct bookings?
Direct booking campaigns have been a centerpiece of hotel marketing for several years now. The push to encourage guests to ‘Book Direct’ stems from efforts to both...Read the full article
IDeaS Founder Dr. Ravi Mehrotra on why revenue managers need to start thinking fast and slow
Many academics spend their careers publishing research on obscure topics distributed via infrequently read academic journals but Daniel Kahneman and Dr. Ravi Mehrotra break from...Read the full article
How to solve the most common complaints that hotel managers make about owners
For hotel owners, a positive, productive relationship with hotel managers is central to a hotel’s performance. There can often be a breakdown between hotel managers, who deal...Read the full article