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10 Best Guest Messaging Software

Trilyo

Ranked 11th in Guest Messaging Software Top Alternative: Whistle (9.7 /10)
Redefining Customer Experience in Hospitality Industry

COMPANY DESCRIPTION

To all hoteliers who want to exceed the expectations of millennial travellers,Trilyo provides the next generation customer experience with AI... read more

  • Based in
    Bangalore, India
  • Founded in
  • 15 employees on Linkedin

Bookboost

Ranked 13th in Guest Messaging Software Top Alternative: Whistle (9.7 /10)
All Digital Guest Communication in one Inbox, opening untouched Revenue Opportunities for your Ho...

COMPANY DESCRIPTION

Bookboost helps you to reach your guests and build long-term valuable relationships using instant omnichannel messaging. Bookboost lets you... read more

  • Based in
    Sweden
  • Founded in
  • 8 employees on Linkedin
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FREE TOOL Want to find out which Guest Messaging Software matches your hotel’s DNA? Take the Quiz

Zuzapp

Ranked 14th in Guest Messaging Software Top Alternative: Whistle (9.7 /10)
Guest Messaging & Texting – improve guest satisfaction and recovery by allowing guests to make...

COMPANY DESCRIPTION

For only $49/month Zuzapp provides hotels with a stunning property-branded mobile guest engagement app and communications solution (no set up... read more

  • Based in
    Toronto, Canada
  • Founded in
  • 3 employees on Linkedin
The Onsite Service Request by CustomerCount puts the power of instant customer service directly i...

COMPANY DESCRIPTION

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed... read more

  • Based in
    Washington Township (United States)
  • Founded in
  • 4 employees on Linkedin

alliants

Ranked 17th in Guest Messaging Software Top Alternative: Whistle (9.7 /10)
On-line, E-Commerce, Distribution, Strategy, Travel, Retail, Financial Services, Pricing Optimiza...

COMPANY DESCRIPTION

At Alliants we've helped some of the world's leading Hospitality and Travel companies adopt emerging technologies to drive better customer... read more

  • Based in
    United States
  • Founded in
  • 35 employees on Linkedin

Recent Guest Messaging Software articles

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Whistle Ranked #1 Guest Messaging Platform For Second Consecutive Year In HotelTechAwards

by
Christopher Hovanessian

Whistle is the leading Guest Messaging Platform in the hospitality industry, powering real-time guest communications via SMS, Mobile Messaging applications, Email, and Website Live Chat. Whistle helps tens-of-thousands of hoteliers by effectively increasing guest satisfaction and streamlining internal operations. Millions of hotel guests around the globe have already experienced the service, and the company is working hard to continuously help hotels expand this reach. With Whistle's cloud-based solution, hotels can integrate their Property Management System, setup automated messages, and deploy opt-in functionality in minutes, creating a consistent and effortless experience. Powerful Analytics and Reporting give managers operational insight, and team messaging means no more radio nuisances! "Our hoteliers are increasingly gaining back control of their own guests," says Whistle CEO, Christopher Hovanessian. "We are able to provide the necessary tools to boost guest engagement first, and drive up guest satisfaction thereafter. The significant improvement in the guest's experience makes hotels more competitive in their own market and in the broader sense, taking into account the growing threats from third-party technology companies. We want hotels to continue to have the upper-hand, and will explore new offerings this coming year to continuously deliver this advantage." Read what our hotels are saying on HotelTechReport, and try Whistle today!

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Quore collaborates with Whistle for integration

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Christopher Hovanessian

Quore is collaborating with Whistle, a hotel guest messaging platform. Whistle provides a cloud-based solution that enables hotel employees to engage with guests in real-time through SMS and mobile messaging apps such as Facebook Messenger and Viber. Guests’ mobile messages and requests are sent to the hotel and are now processed through Quore’s hotel-management platform, which notifies the appropriate staff members to fulfill the request. “This collaboration significantly enhances a property’s guest experience and make employees’ jobs easier by allowing for faster service, all through a single user-friendly software,” Quore founder Scott Schaedle said in a statement. Whistle reports guest engagement rates between 75 percent and 95 percent, with many hotels experiencing significant increases in guest service scores within two months of use. 
 Whistle allows for property-management system and automated rule-based messaging integration, providing users with multiple customization options. Hotels can greet guests with a prearrival welcome message, send a midstay satisfaction survey or deploy a departure message after check-out. “Whistle allows hotels to communicate with guests through the channels in which they feel the most comfortable,” Whistle co-founder Chris Hovanessian said. “By integrating with Quore, hotel employees can process these communications easier than before.”

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SkyTouch Technology and Whistle Messaging, strengthen strategic relationship to further innovation in cloud based digital assistance for customers

by
Christopher Hovanessian

The hospitality industry demands access to real time data to address business and customer needs. Since 2015 Whistle's leading customer engagement platform has been delivering success in addressing the needs of hotels' guests in real-time. Now with the SkyTouch /CONNECT integration platform, hoteliers and guests will experience an easier way of communicating. The SkyTouch/CONNECT integration platform provides an advanced architecture to deliver dynamic data to any system real-time. A single integration, easily implemented, provides a seamless connectivity to Whistle's mobile messaging in real-time, driving improved performance. Additionally, hotels and hotel guests can now communicate via SMS and mobile messaging pre, during, and post-stay. With over 85% of travelers carrying their smartphones, Whistle helps hotels increase guest engagement, improve service scores, enhance guest experience, and boost online TripAdvisor rankings by providing constant and convenient interaction between guests and hotel staff. "At SkyTouch we consistently develop technology adding value and competitive advantage for our customers, explained SkyTouch CEO, Todd Davis. "SkyTouch /CONNECT platform offers all of the integration capabilities the industry has been buzzing about." Whistle's hospitality customer service and communication tool provides an extra touch-point for customer service. It facilitates follow through by both parties and discourages false claims by saving a history of communication between customers and staff. With Whistle, businesses can send non-invasive outbound texts and messages directly to the customer's mobile phone. "Whistle has helped us provide exemplary customer service for our guests through convenient communication that is extremely effective and user friendly for our staff," says Braden Conn, co-owner of the Berlin Encore Hotel, in Berlin, OH. "Our reputation management has become a breeze with Whistle's ability to generate 5-star reviews on TripAdvisor because guests are so pleased with the experience. With its integration with SkyTouch, everything is completely automated which has saved us both time and money. We constantly have guests telling us what a benefit it is to have the ability to communicate anytime, anywhere to stay in contact with us. Christopher Hovanessian, cofounder and CEO of Whistle adds, "We are excited to be fully integrated with the SkyTouch hotel technology platform, providing a streamlined messaging experience for SkyTouch customers, enhancing guest satisfaction and heightened customer service for all hotels that use SkyTouch. Mobile engagement still proves to be the preferred channel of engagement for guests all around the world."

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WebRezPro Cloud PMS Partners with Whistle Guest Messaging Platform

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Christopher Hovanessian

World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and Whistle, a leading customer service platform that enables hotels to engage with guests through smartphones. Whistle is a cloud-based guest messaging platform that allows hotel staff and guests to communicate via SMS text messaging and mobile messaging pre-stay, during, and post-stay. The software aims to increase guest engagement, improve service scores, and boost online TripAdvisor rankings. "Integrating Whistle with WebRezPro cloud PMS has been a highly valuable advantage for our hoteliers and their guests," said Christopher Hovanessian, cofounder and CEO of Whistle. "Providing precise, automated guest messaging has significantly improved guest satisfaction and front office efficiency." The direct two-way integration between WebRezPro cloud PMS and Whistle streamlines operations by enabling WebRezPro to automatically communicate a guest's reservation information to Whistle in real time. Whistle then automates pre-arrival, mid-stay, and departing messaging to be sent to the guests via SMS and mobile messaging. Customer service is vastly improved as guests can communicate in real time using their mobile devices. "We are very pleased to offer an SMS tool to hoteliers that will improve guest engagement and streamline operations throughout the guest lifecycle," said Frank Verhagen, President of WWT. "Our partnership with Whistle makes sense in today's world where smartphones have become an increasingly important communication tool."

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Whistle provides next-level guest satisfaction for hotel guests

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Christopher Hovanessian

Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction. With Whistle Surveys, Heritage Hotels and Resorts, Inc. (HHR) has been able to effectively gauge guest satisfaction prior to departure, and their likelihood to return. It has been easy to proactively identify and address any service concerns or guest dissatisfaction, resulting in a positive impact on online scores and loyalty. Using Surveys, HHR now uncovers feedback that would have otherwise gone unshared. In-fact, detailed analysis showed that the majority of unhappy guests had not previously shared or expressed their concerns. Overall, HHR predominantly received praise from their guests, and are now able to further celebrate the exceptional service provided by their team members. "We are very pleased with the guest service opportunities that Whistle has provided Heritage Hotels and Resorts, Inc., and for the continued partnership in use-case discovery," says Courtney Padilla, Corporate Director of Heritage University. Read more here on how Heritage Hotels and Resorts, Inc. has been able to effectively gauge in-stay guest satisfaction and how it has resulted in a positive impact on guest service scores.

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Guest Messaging Software Category Overview

What is guest messaging software?
Guest Messaging Software (GMS) is a software platform that enables hotels to engage with their guests through various messaging channels in real-time. The GMS allows hotels to send transactional messages, reply to guests, and manage guest requests. With an aggregate messaging platform, hotels can increase guest engagement, boost customer service scores, and receive key insights to guests’ sentiment.

For info on hotel guest messaging software, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Guest Messaging Software

How can guest messaging software improve profitability and efficiency?
Improved team communication: Messaging doesn’t have to be only for your guests. Keep in touch with your team, dispatch tasks, or post daily bulletins all with team messaging. A reduction in overall call and radio volume, plus the ability to reply to multiple guests at once creates greater efficiency.

Increased operational insight: Your guests are communicating key information about your hotel all day long. Messaging is able to capture and relay this information back to you, along with sentiment and other analyses applied to it.

Boost guest engagement and satisfaction: Fill the customer service whitespace with messaging, and communicate with guests who would have otherwise avoided your staff. Proactively engage with guests to promote customer service and enhance their experience, resulting in improved scores.

What are the most important features of guest messaging software?
  • Multi-Channel Guest Messaging: Allowing guests to communicate via their preferred channel (e.g. SMS, Messenger, Email, and more.) 
  • Analytics & Reporting: Text and Sentiment analysis & reports for operators. 
  • Ease of Use: User friendly interface for staff effectiveness and efficiency. 
  • Automated Messaging: Reduce workload of hotel agents, and provide a better experience for the guest. Integrations Connect with your existing systems to sync and organize your data.
  • Team Messaging & Dispatching: Streamline internal communications via messaging, eliminating radios.

What makes great guest messaging software?
The more channels the GMS provides, the more chats your hotel can have in aggregate (e.g. SMS, Email, Live Chat, Messenger, & more). That being said, the channels your hotel needs are dependent on your guests and your country.


What is the typical pricing for guest messaging software?
Pricing varies when it comes to guest messaging software depending on hotel size, # of properties you are installing, integrations and several other variables.  To maximize ROI on hotel guest messaging services teams generally need training that helps them learn the ins and outs of the functionality.  Monthly fees range from $1-4/month.

How long does it usually take for a hotel to implement new guest messaging software?
Training and implementation is a no-stress experience. As a cloud-based program with no software to download, training can be completed in as little as 30 minutes. The interface and design should be simple, interactive, and appealing to staff. The best companies offer free trials to allow hoteliers to experience product quality prior to purchase. With messaging, your strategy needs to be (i) consistent use (ii) analytical review (iii) adjust approach & improve guest experience. The more you utilize messaging, the more ROI for your operations and hotel. No matter how good or bad the messaging platform is, if your team is not hands-on with it your hotel will not benefit.

For more details on implementing guest messaging software at your hotel, identifying critical integration and more, download the 2019 Hoteliers Guide to Guest Messaging Software

How do I know when it’s time for my hotel to start using guest messaging software?

For hotels that want to improve TripAdvisor reviews, a TripAdvisor integration means a significant increase the volume of positive TripAdvisor reviews. SMS has a 90% read-rate within 3-minutes. For prospective guests, the two most important metrics are recency (42%) and quantity (30%) of reviews. A hotel ranked #1 on TripAdvisor earns 56% more direct bookings each month compared to hotels ranked 40th in their respective city.  Similarly, hotels looking to improve internal service and satisfaction scores can use guest messaging software to elevate the experience throughout the entire guest journey, pre-booking, before, during, and post-stay. Use SMS Surveys to gauge guest satisfaction and address any concerns. Hotels see up to a 14% increase in service scores within the first 3 months. On average, 3% of Survey Responses will result in Service Recovery Opportunities for the hotel.  

Guest messaging can also benefit hotels looking to improve staff productivity and streamline operations (e.g. decreased call volume, multitasking conversations, quicker task dispatching, and more). Save time and money by ditching radios. Lower call volume during peak hours. Answer multiple inquiries at once.