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ALICE (Concierge)

ALICE (Concierge)

Ranked 1st in Concierge Software

Headquartered in New York (United States)

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Concierge Software Buyer's Guide
Free download

Overview

95% recommend
Customer Service
4.7
Ease of Use
4.6
ROI
4.6
Implementation
4.4

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Concierge from Boutique hotel

The logbooks feature is great. Keeps our procedures for handling and shipping in order. Thanks Alice!

Front Office Manager from Other in West Hollywood (United States)

I like how user friendly the site is. I was able to train my team in a matter of just a few minutes.

Chef Concierge from Boutique hotel in New York (United States)

Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text messaging capabilities. Response time of the support team is typically prompt and their assistance is greatly appreciated. I am a fan of the reporting tools and often use them to support the metrics required of me to run my department and assess the use of products such as amenities. I hope that this information is beneficial in maintaining and improving what I feel is an excellent product.

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Chief Concierge from City Center Hotel

None, everything was great with good status. Entire team member like to use it

Front Office Host from Resort

Have a few more shortcuts to access different tasks. Improve the service a little bit as it freezes every so often.

Concierge from Boutique hotel

Sometimes the itinerary's or confirmation letters are missing information. Otherwise love it!

Screenshots & video

92%usability

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