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ALICE (Concierge)

ALICE (Concierge)

Ranked 1st in Concierge Software

Headquartered in New York (United States)

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Concierge Software Buyer's Guide
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Overview

95% recommend
Customer Service
4.8
Ease of Use
4.7
ROI
4.6
Implementation
4.4

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Chef Concierge from City Center Hotel

The ease of use ALICE has developed is incredible. I've been in the industry for 25 years and it is definitely one of the easiest, most user-friendly products I've used.

General Manager from Resort in Laguna Beach (United States)

It is very easy to use and super intuitive for the user. We love this product and use it every day! The entire ALICE team is responsive to our business needs and truly care about our success. It is wonderful to use and I highly recommend any resort to consider using it before looking at other products. User since: 2017 Usage: Daily

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Concierge from Other

It's an amazing system to use. I think it's the best system for concierges.

Concierge from Branded

No criticisms at this time. Each time I have had a question or challenge it has been resolved through customer support

Rooms Division Manager from Boutique hotel

There have been some bugs with the system but Alice staff has been very responsive in fixing them.

Portfolio Operations Director from Extended Stay

We would love for ALICE to develop the technology to create room assignments for housekeeping, The system should be able to automatically and efficiently balance all assignments by room type, type of clean and by number of credits. Therefore, ALICE would have to interface with multiple PMS'. This is the only component lacking for true operational efficiencies.

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Screenshots & video

94%usability

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