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ALICE (Guest)

ALICE (Guest)

Ranked 1st in Mobile Apps/Developers

Headquartered in New York (United States)

84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

90% recommend
Customer Service
4.5
Ease of Use
4.8
ROI
4.5
Implementation
4.7

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa
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beta

what customers are saying

General Manager from Other in West Hollywood (United States)

Great follow up and updates, but implementation and training needs work/consistency.

Director of Front Office from City Center Hotel

ALICE is a wonderfully comprehensive, but all the while user friendly platform that streamlines communication between departments, maximizes the guest experience and empowers hotel associates to problem solve.

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General Manager from Boutique hotel

It is easy to use, easy to read and works. Three key components that are critical in a successful platform. It is also very helpful for the team to have internal requests to come from the same platform as where one does concierge activity. It is one database for the team to learn.

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Concierge from Boutique hotel

Sometimes the itinerary's or confirmation letters are missing information. Otherwise love it!

Assistant General Manager from Other in Boston (United States)

It is great, but it needs a more robust housekeeping platform. It would be incredible to interface with Opera and update information in real time. Feature Request: Have a more robust housekeeping platform.

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General Manager from Branded in Miami Beach (United States)

Every guest needs to be approach in a personal and friendly manner which is sometimes lost with less human interactions

Screenshots & video

96%usability

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