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ALICE (Guest)

ALICE (Guest)

Ranked 1st in Mobile Apps/Developers

Headquartered in New York (United States)

84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

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Overview

90% recommend
Customer Service
4.5
Ease of Use
4.8
ROI
4.5
Implementation
4.7

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

A&B Manager from Other

Helps improve time to answer/solve customers problems Guest satisfaction improve

Director from City Center

WOW, ALICE is an answer to our needs. We are excited about the solutions it provides. What a great team of professionals!

General Manager from Boutique

It is easy to use, easy to read and works. Three key components that are critical in a successful platform. It is also very helpful for the team to have internal requests to come from the same platform as where one does concierge activity. It is one database for the team to learn.

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Director Of Front Office Operations

So far for our needs, Alice is very useful, we don’t need improvements as of now

Director of Operations from Boutique

The lag time with our PMS system. Makes it tough to put in needs of a guest right at check-in as their profile hasn't been added to Alice yet.

Concierge from Boutique

Sometimes the itinerary's or confirmation letters are missing information. Otherwise love it!

Screenshots & video

96%usability

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