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ALICE (Guest)

ALICE (Guest)

Ranked 1st in Mobile Apps/Developers

Headquartered in New York (United States)

84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

90% recommend
Customer Service
4.5
Ease of Use
4.8
ROI
4.5
Implementation
4.7

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Director Of Front Office Operations

The efficiency the system brings. It’s pretty easy to use and employees love it

A&B Manager from Other

Helps improve time to answer/solve customers problems Guest satisfaction improve

Director from City Center Hotel

WOW, ALICE is an answer to our needs. We are excited about the solutions it provides. What a great team of professionals!

Director of Operations from Boutique hotel

The lag time with our PMS system. Makes it tough to put in needs of a guest right at check-in as their profile hasn't been added to Alice yet.

Concierge from Boutique hotel

Sometimes the itinerary's or confirmation letters are missing information. Otherwise love it!

General Manager from Other in West Hollywood (United States)

I didn't like implementation and training methods as it is left for the property alone to set and learn how to deploy...this is not a self service product and has a major learning curve for the whole team.

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Screenshots & video

96%usability

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