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Cendyn (eInsight® CRM)

Cendyn (eInsight® CRM)

Ranked 16th in Email Marketing & Hotel CRM

Headquartered in Boca Raton (United States)

47 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
47 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

65% recommend
Customer Service
3.2
Ease of Use
3.6
ROI
3.8
Implementation
Below category average
2.9

Company info

Founded in 1996
Employees 236
Headquarter Boca Raton (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

CRM Specialist from Branded in Karepakam (India)

The customer service side of Cendyn is great, always willing to help and they always try to solve as many of our concerns as possible. The CRM portion of the platform is great for a traditional hospitality model.

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Director of Sales & Marketing in Johns Island (United States)

The digital retargeting capabilities are impressive and we like working with experienced former hoteliers

Marketing Coordinator from in Santa Clara (United States)

It's quite easy to use and I love the way we can send emails to a very specific group of people. For example, it's now easier than ever to send an email to everyone staying at the hotel that night, or over certain range of dates.

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Director of Brand & Guest Experience in Toronto (Canada)

The implementation time/ length of install was longer than expected. I wish they offered more report customizations and email schedule capability

Online Sales & Marketing Manager from Resort in Lahaina (United States)

Its missing a lot of the functionality that most other email marketing softwares come standard with.

VP Revenue Managment from Other in New York (United States)

We've found that the APIs continue to breakdown, are inconsistent, have slow response times. Their customer service also leaves a lot to be desired.

Screenshots & video

72%usability

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Cendyn 46
vs
Higher rated
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