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Cendyn (eInsight® CRM)

Cendyn (eInsight® CRM)

Ranked 12th in Email Marketing & CRM

Headquartered in Boca Raton (United States)

46 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
46 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

65% recommend
Customer Service
3.2
Ease of Use
3.6
ROI
3.8
Implementation
Below category average
2.9

Company info

Founded in 1996
Employees 236
Headquarter Boca Raton (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Director of Brand & Guest Experience in Toronto (Canada)

I really like the analytics reports that we get and they do acquisition as well

Online Sales & Marketing Manager from Resort in Lahaina (United States)

Cendyn's email marketing platform is really easy to use.

VP Revenue Managment from Other in New York (United States)

I like the simplicity of Cendyn's email marketing platform, CendynOne.

CRM Specialist from Branded in Karepakam (India)

The platform itself is not as user-friendly in its current state as we would like. Because Cendyn is trying to improve their software, including the front-end platform, there are some growing pains that sometimes interfere with day-to-day workflows. Additionally, some portions of the software are not as advanced as others, namely email marketing, so there are features being adopted by many other ESP providers that Cendyn has not yet caught up with.

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Director of Sales & Marketing in Johns Island (United States)

The ROI tracking could be improved and they're very expensive

Marketing Coordinator from in Santa Clara (United States)

The templates for different emails, as I mentioned above. It's a good platform, but I really feel like there is not a lot of room for use of various templates or layouts, which is definitely frustrating at times.

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Screenshots & video

72%usability

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Cendyn 45
vs
Higher rated
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