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Cloudbeds HMS

Cloudbeds HMS

Ranked 4th in Hotel Management Software (HMS)

Headquartered in San Diego (United States)

66 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
66 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
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Overview

97% recommend
Customer Service
4.6
Ease of Use
4.7
ROI
4.8
Implementation
4.7

Company info

Founded in 2012
Employees 203
Headquarter San Diego (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Hostel Manager from Vacation Rental in Prague (Czechia)

constantly improving trying to become fully independent (in terms of having all necessary information and tools in one frontdesk very fast and great service intuitive use of the software

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Owner from Boutique hotel in Tulum (Mexico)

It facilitates all processes and i's a pleasure to work with. There's a solution for every problem and it's easy to handle.

Revenue Manager from Boutique hotel

It's simple and easy to use! Users often adapt easily and quickly to the use of the system. It is easy to proceed with changes and modifications. The information is clear and simple to access. (translated from Spanish) (Original)Es simple y sencillo de usar! Los usuarios suelen adaptarse facil y rápidamente al uso del sistema. Es sencillo proceder con cambios y modificaciones. La información es clara y de simple acceso.

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Owner/Innkeeper from Boutique hotel in Tubac (United States)

Cloudbeds has not been down since I have been with them, which is remarkable, although on occasion they may have a bug when they roll out a new service and addition.They do not have a live help line, but they do have a Zen Desk, that does get the job done , but not satisfying if you have a quick question or lock yourself out due to password issues.

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Owner / President from Other in San Francisco (United States)

If there are any cons I have not found them as I am very pleased with this product and it is well worth the expense.

Hotel Owner from Boutique hotel in München (Germany)

Only available in English, Spanish and Portugués. Can’t edit some tools to make it more customizable for customers to adapt it to their needs and country regulations. Also worth nothing, it doesn’t work with all payment getaways. Feature Request: - Add language support for additional languages beyond English, Spanish and Portuguese - Ability to further customize/edit some of the tools - Ability to work with more payment gateways

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