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Cloudbeds HMS

Cloudbeds HMS

Ranked 4th in Hotel Management System

Headquartered in San Diego (United States)

70 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
70 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
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Overview

97% recommend
Customer Service
4.6
Ease of Use
4.7
ROI
4.8
Implementation
4.7

Company info

Founded in 2012
Employees 203
Headquarter San Diego (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

Owner / President from Other in San Francisco (United States)

There are so many great features with this product I find it hard to list the top three. 1. Having my inventory with booking engines, I keep my entire inventory on the booking engines and they no in real time when I fill or have inventory available. 2. No overbookings, the old way we did everything manually and I only put so many rooms on the booking engines then when I did get busy I had to log in again to the booking engines to shut them off individually. To time consuming 3. Easy to turn off inventory, when we want to either shut down for a day or two it is a snap. Another feature I really like is the ability to take notes on guest and if a guest has stay in the past it will automatically come up when you register them again so you have the ability when taking notes to see the not when you type in the guest.

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Owner from Boutique hotel in Český Krumlov (Czechia)

The look is simple, but it can do everything. Drag and drop reservations from room to room. Edit pricing in seconds. Need client info for a checkout? It's in front of your eyes in seconds. There's no waiting for anything to load. It's there. And software rollouts happen seamlessly.

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Owner from Vacation Rental

Myallocator works brilliantly and saves a lot of time. Software removes human error. All information in one place.

Owner from Boutique hotel in Tulum (Mexico)

When I started working with it, I had a hard time because I'm not very good with a computer, but when I ventured more into all the functions, I really got a hang of it : ). Cloudbeds often enhances functions or comes up with new features. So: No complaints.

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Operations

It would be nice to have an app to be able to have more control through mobile devices, I know they are working on it!

Owner/Innkeeper from Boutique hotel in Tubac (United States)

Cloudbeds has not been down since I have been with them, which is remarkable, although on occasion they may have a bug when they roll out a new service and addition.They do not have a live help line, but they do have a Zen Desk, that does get the job done , but not satisfying if you have a quick question or lock yourself out due to password issues.

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