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Digital Alchemy

Digital Alchemy

Ranked 5th in Email Marketing & CRM

Headquartered in Fort Worth (United States)

60 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
60 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

83% recommend
Customer Service
4.6
Ease of Use
4.9
ROI
4.3
Implementation
4.6

Company info

Founded in 1999
Employees 37
Headquarter Fort Worth (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Media and Marketing Manager from Other in Denver (United States)

We really love working with the design team, who are able to complete changes and updates quickly.

Corporate Director of Revenue and Ecommerce in Rohnert Park (United States)

Digital Alchemy is always ahead of the competitors. I have tried switching to another vendor, but will be back with Digital Alchemy at the end of the current contract with a couple of our hotels. The Customer Service is above all the competitors. If you are thinking about switching providers to Digital Alchemy, please have no hesitation! They are the best in the business. I would never have tried another vendor.

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Front Office Manager from Boutique hotel in Kelowna (Canada)

Digital Alchemy has been a fantastic tool s it allows the relationship and conversations continue with your guests long after they are gone. The feedback and associated reports are a great tool to ensure we stay accountable in what we strive to deliver our guests. And the support team at Digital Alchemy is incredible, with no down time in communication or help when you need it most.

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Marketing Manager in San Francisco (United States)

The platform itself is quite complicated and glitchy. I also prefer to have more simple reports that could be distributed across departments. Currently, only people with a marketing/analytics background can realize value from the reports.

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Director Revenue Optimization from Other in Toronto (Canada)

Lack of ease of interface with some PMS systems which calls for work around; which is always doable but cumbersome.

Marketing Manager from Other in (United Kingdom)

For the first 9 months of using we found many errors with the software and design flaws which could not be permanently fixed. These issues were not dealt with quickly and we felt the software should have been further developed than it was. The number of issues were a problem as due to time differences we could not always get in touch to rectify. The varying pricing system is inconvenient when budgeting.

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Screenshots & video

98%usability

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vs
Higher rated
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