72 HT Score
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GoMoment

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Guest Experience Enhancement, Hospitality, and Artificial Intelligence

  • Based in Santa Monica, CA
  • Founded in 2010
  • 11 employees on LinkedIn

Company Description

Go Moment has created Ivy, the world’s first intelligent texting platform for hotels and the hospitality industry. Ivy, working as a di... read more

Go Moment has created Ivy, the world’s first intelligent texting platform for hotels and the hospitality industry. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging – addressing rote questions automatically (i.e.: What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right point of contact for improved efficiency and delighted guests. She can also book restaurant reservations, spa appointments and other revenue enhancing services. Ivy, uniquely powered by IBM Watson’s artificial intelligence technology, also gets smarter every with interaction. Go Moment’s growing client base across the country is experiencing dramatically higher guest engagement, improved online reviewsrankings, and increased revenue with Ivy. Ivy: Always at your service.

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GoMoment Ratings Summary

Recommend to a friend
93%
+9% above category avg.
Number of Employees 11 73% vs. category avg
Years in Business 8 13% vs. category avg
GoMoment vs. Category Average
+3% 4.8 Ease of Use
+20% 5.0 ROI
+12% 5.0 Support
+16% 5.0 Onboarding

User Reviews

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GoMoment

Reviewed on08/30/17

THE REVIEW

"Great Way to Engage Guests During Stay"

"Great Way to Engage Guests During Stay"

Pros

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they then start asking for restaurant recommendations, directions, best fishing spot, etc. It's very neat how we can interact with guests in a conversational manner while they are in the hotel but not in front of us.


Cons

Would be nice to customize the phone number it shows the texts are coming from. The number doesn't really identify that it's us, so guests can be confused at first. The introduction text, though, does explain what the text is and who it's from quickly.


  • Likelihood to Recommend
    4.5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    4.5/5
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GoMoment

Reviewed on08/30/17

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TrustYou (Messaging)

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Reference Customers

Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
Waneda Ambil Front Office Manager Town and Country Resort Hotel & Conference Center
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Denise Devillez Front Desk Manager Hersha Hospitality
Go Moment has provided our hotel an opportunity to correct problems while guests are still on property.
Mikel Ruder Director of Rooms Intercontinental Kansas City

Case Studies & News

  1. Caesars Entertainment Wins Loyalty Awards After Deploying Ivy Read more
  2. Phocuswright Conference Attendees Use Go Moment’s Ivy to Power Annual Travel Conference With Artificial Intelligence Read more
  3. Ivy automates 1 month of labor every day Read more

Product Overview

What is the product or service they provide?

Go Moment has created Ivy, the world’s first intelligent texting platform for hotels and the hospitality industry. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging – addressing rote questions automatically (i.e.: What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right point of contact for improved efficiency and delighted guests. She can also book restaurant reservations, spa appointments and other revenue enhancing services. Ivy, uniquely powered by IBM Watson’s artificial intelligence technology, also gets smarter every with interaction. Go Moment’s growing client base across the country is experiencing dramatically higher guest engagement, improved online reviewsrankings, and increased revenue with Ivy. Ivy: Always at your service.

read more

Go Moment has created Ivy, the world’s first intelligent texting platform for hotels and the hospitality industry. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging – addressing rote questions automatically (i.e.: What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right point of contact for improved efficiency and delighted guests. She can also book restaurant reservations, spa appointments and other revenue enhancing services. Ivy, uniquely powered by IBM Watson’s artificial intelligence technology, also gets smarter every with interaction. Go Moment’s growing client base across the country is experiencing dramatically higher guest engagement, improved online reviewsrankings, and increased revenue with Ivy. Ivy: Always at your service.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America

Price range for a single 150-room hotel
Monthly Fee
$300/month - $450/month
Multi-prop discount
Yes

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Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

Kipsu

Minneapolis, MN
99 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score

Support

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5.0
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • 24/7 support Email

Frequently Asked Question

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Top Alternatives

Whistle

Los Angeles, California
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HelloShift (Guest Engagement)

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Kipsu

Minneapolis, MN
99 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score

Top Alternatives

Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

Kipsu

Minneapolis, MN
99 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score