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GuestCentric (Digital Agency)

GuestCentric (Digital Agency)

Ranked 8th in Digital Marketing Agencies

Headquartered in San Diego (United States)

61 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
61 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Digital Marketing Agencies
Free download

Overview

96% recommend
Customer Service
4.8
Ease of Use
4.4
ROI
4.8
Implementation
4.7

Company info

Founded in 2006
Employees 59
Headquarter San Diego (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

General Manager from Boutique hotel in Lisboa (Portugal)

We own a chain of 3 hotels and have been using GuestCentric for the past eight years. Their websites enable us to push our brand with outstanding results. The website design and agency services are aligned with our e-commerce and revenue management, so we can see the impact of the design on the number of direct bookings that we get from the website. I also like the fact that they do AB testing to understand our guest's preferences and what works best to increase our revenue. Great support and account management.

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Director Of Sales from Other in Lisboa (Portugal)

While there are several other hotel digital agencies, Guest Centric stands out above others in terms of their dedication to guarantee our success working as a partner. Their team constantly does everything they can to help us increase our direct booking reservations. They are mostly recommended.

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VP Revenue Management from Boutique hotel in Miami (United States)

- Incredible functionality and easily accessible. - GuestCentric does a fantastic job maintaining their product and constantly adding new features. - They also have a good customer service team that can help you troubleshoot any issues.

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Hotel Director from Boutique hotel in Lisboa (Portugal)

I don't see any con about the software. Worked with different providers and, until now, this is by far the best

Owner from Boutique hotel in San Jose (United States)

I think that the software covers the aspects that I expected it to so at this point I cannot think of anything that is a con. If anything, I would say that they should invest more in the mobile version of there back office so that we could do changes to the website on mobiles devices.

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Director of Sales from Resort in (Faroe Islands)

- System sometimes is a bit slow. - Business Intelligence should be improved. - Could be more visually appealing on the backend

Screenshots & video

88%usability

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