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Guestfolio (by Cendyn)

Guestfolio (by Cendyn)

Ranked 9th in Email Marketing & CRM

Headquartered in Boca Raton (United States)

52 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
52 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

83% recommend
Customer Service
4.5
Ease of Use
3.7
ROI
4.0
Implementation
4.0

Company info

Founded in 1996
Employees 236
Headquarter Boca Raton (United States)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Marketing Manager from Boutique hotel in Victoria (Canada)

Captures all guest emails and histories. Also,Email campaigns/surveys

Front Office Manager from Other in San Jose (United States)

I enjoy the survey aspect. While of course the Hotel uses comment cards, in today's world people want to respond virtually. Instead of logging into TripAdvisor (which we do encourage), this survey is prompted to send directly to the guests email, and from there they can respond to the survey. If for some reason they give us a rating below 75%, another email is prompted asking what we could have improved on, and allows us to make up for any mistakes or issues that occurred while the guest was staying with us.

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Direct Marketing Specialist from Boutique hotel

The ability for us to improve our pre and post communication with guests, better profiling of guests and measurable edm platform.

Screenshots & video

74%usability

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