100 HT Score
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Guestline

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SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-DSS Compliance, EPoS Systems, Central Reservation Systems, and Conference & Banqueting Systems. Guestline are proud to be awarded Hotel Owner Ones To Watch 2017 and the London Stock Exchange's 1000 Companies to Inspire Britain.

  • Based in Shrewsbury, Shropshire
  • Founded in 1991
  • 135 employees on LinkedIn

Company Description

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers c... read more

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs.

Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solutions are easy to install and quick to deploy with low cost of ownership.

With offices in the UK and Thailand, Guestline’s systems are used in 20 countries across 5 continents and enables properties of all sizes to achieve maximum occupancy at the most profitable rate.

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Guestline Ratings Summary

Recommend to a friend
95%
+19% above category avg.
Number of Employees 135 93% vs. category avg
Years in Business 27 89% vs. category avg
Guestline vs. Category Average
+5% 4.5 Ease of Use
+8% 4.6 ROI
+6% 4.5 Support
+11% 4.3 Onboarding

User Reviews

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Guestline

Reviewed on01/18/18

THE REVIEW

"Guestline is an excellent software provider"

"Guestline is an excellent software provider"

Pros

- Excellent support available
- regular software updates with useful new features
- friendly, helpful & informative account managers


Cons

- As with every PMS provider more integration to other software systems would be beneficial but there must be a long list they are working through.
- Guestline has an open API to other providers to integrate with their software but will still charge you for the interface, which was built by the other party.
- Wish there was better reporting in some areas such as C&B module. Ability to do a full database extract as CSV to build custom reports.
- Lack of integrations with gift voucher & loyalty systems.


  • Likelihood to Recommend
    4.5/5
  • Return on Investment (ROI)
    3/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Guestline

Reviewed on01/18/18

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Reference Customers

The support for me is superb. Always quick, polite and resolve any issues. Staff would even stay over shift to sort an issue!! The flexibility of the system and report control is also second to none.
Adam Willcocks Duty Manager Thurlestone Hotel
The Hotel that I l work as the Marketing & E-Commerce Manager for, The Earl of Doncaster Hotel, has just collaborated with Guestline to create a new website. The finished product exceeded expectations in every way. We wanted to develop a website that showcased our unique art deco design whilst keeping the user experience fun and creative, and the website does both very well. All of the team were a pleasure to work with. Most of my communication was with Tom and Yvonne who were a pleasure to deal with and went above and beyond throughout the process. I would highly recommend Guestline's Websuite to any Marketing Managers looking to develop a competitive and cutting edge product that delivers results.
Jonathan Bradwell Marketing and E-Commerce Manager The Earl Of Doncaster Hotel
Having worked in hospitality for 18 years I have worked with many PMS systems, this is heads and shoulders above the rest, easy to learn, easy to train to new staff and a fantastic team at support who are only a phone call away. Our direct bookings have increased and we have a much greater control of both rates and packages. Cannot recommend highly enough!!
Clare Bateman Sales & Marketing Manager Lindeth Howe Hotel

Case Studies & News

  1. Days Inn hotel group see ARR up by 12% with Guestline Read more
  2. Tewkesbury park increase revenue by 30% using Guestline Read more
  3. St Moritz increase online bookings by 400% with Guestline Read more

Product Overview

What is the product or service they provide?

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs.

Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solutions are easy to install and quick to deploy with low cost of ownership.

With offices in the UK and Thailand, Guestline’s systems are used in 20 countries across 5 continents and enables properties of all sizes to achieve maximum occupancy at the most profitable rate.

read more

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs.

Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solutions are easy to install and quick to deploy with low cost of ownership.

With offices in the UK and Thailand, Guestline’s systems are used in 20 countries across 5 continents and enables properties of all sizes to achieve maximum occupancy at the most profitable rate.

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What makes them unique?

Rezlynx is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably.

The cloud hosted software provides a range of modules integrated into one system with interfaces to leading OTAs, Global Distribution Systems (GDS), other Guestline solutions and third party systems.

It is updated in real-time, and incorporates full functionality, including a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

read more

Rezlynx is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably.

The cloud hosted software provides a range of modules integrated into one system with interfaces to leading OTAs, Global Distribution Systems (GDS), other Guestline solutions and third party systems.

It is updated in real-time, and incorporates full functionality, including a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Startup Cost
$1000-$20000
Monthly Fee
$300/month - $700/month
Multi-prop discount
Yes

Features

  • Channel Manager : Channel distribution made easy

    The Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. 

    It streamlines the channel management process by allowing you to control rates and availability from a single real-time source, removing the requirement for room allotments and manual adjustments on an individual channel basis.

    It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

  • Online Booking Manager : Simple 3 step bookings on your website

    The Online Booking Manager (OBM) is designed to drive direct bookings. Fully integrated with the Guestline distribution and PMS products,  bookings, rates and availability are automatically updated across your channels and in your PMS in real-time.

    The new Price Assure feature displays live comparisons of rates that are on your site and on your OTAs.  Guests are reassured they’re getting the best rate by going direct thereby reducing abandoned bookings. Multiple room reservations and reservations for different room types or numbers of nights is simple, substantially reducing booking times. 

    Both desktop and mobile versions of the OBM are available.

  • Online Ticket Sales: A user-friendly event ticket sales solution

    Online Ticket Sales delivers a ready-made online solution for hotels wanting to sell tickets to hotel events with and without associated accommodation.

    Simple to configure, OTS is extremely flexible and simple to use and is available for use in conjunction with Advanced C&B from Guestline. The Online Ticket Sales module delivers a built-in look and feel to ensure that it blends seamlessly to match with the rest of your website. An array of configuration settings means that you can easily tailor the module to your hotels unique offering.

    The module links to the Guestline secure payment gateway meaning that your event bookers are safe in the knowledge that their payment is securely handled. Additionally, PDF downloads for menus, directions, event brochures and more ensure that your bookers have access to all the event information they need. Management of maximum tickets sold per transaction is also available along with the availability to tie specific room rate plans to associated hotel events.

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Implementation

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4.3

Our training team are experts in all aspects of Guestline’s solutions.
Not only will they set you up with minimal disruption, they can also advise you how to get the most out of your systems to save time, utilise its full functionality and of course ensure you’re profiting from the systems as much as possible.

The Guestline training team carry out all new installations. They provide onsite technical support and assistance every step of the process through to the Go Live stage. The team will go through all the functionality of the Guestline software to ensure the system is set up to suit your requirements and your team are fully trained on all aspects.

read more

Our training team are experts in all aspects of Guestline’s solutions.
Not only will they set you up with minimal disruption, they can also advise you how to get the most out of your systems to save time, utilise its full functionality and of course ensure you’re profiting from the systems as much as possible.

The Guestline training team carry out all new installations. They provide onsite technical support and assistance every step of the process through to the Go Live stage. The team will go through all the functionality of the Guestline software to ensure the system is set up to suit your requirements and your team are fully trained on all aspects.

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Support

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4.5
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep <10
  • Updates Guestline provide comprehensive technical help and support for all of our software solutions, 365 days a year from our UK head office. First Line Support: The First Line team are your first point of contact. The team members have all previously worked in the hospitality industry or have come from an IT support background. Their experience in these areas means they are able to understand the specific pressures you may be facing and with the relevant product knowledge, they are able to advise on how best to resolve any problems quickly and efficiently. On average all incoming telephone calls are answered in less than 1 minute and 70% - 80% of all issues are resolved over the phone. Those that cannot be rectified over the phone (due to the complexity of the query) are dealt with offline and escalated to the Second Line team if necessary. Second Line Support: The Second Line team have all come from a technical background covering IT support to Engineering and generally deal with more complex issues. The Second Line engineers have an expert understanding of all Guestline software and are product specialists in various solutions so they can advise on their areas of expertise.
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Integrations

Guestline are always keen to integrate with partners and passionately believe that technology works best when it is “joined up”, like every company we need to ensure that our R&D effort is focused in the rights areas and, as such, we will look to prioritise integrations specifically requested by clients.  With this in mind please provide the information below and we shall assess and respond to your request.

read more

Guestline are always keen to integrate with partners and passionately believe that technology works best when it is “joined up”, like every company we need to ensure that our R&D effort is focused in the rights areas and, as such, we will look to prioritise integrations specifically requested by clients.  With this in mind please provide the information below and we shall assess and respond to your request.

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Frequently Asked Question

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