73 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestRevu

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GuestRevu helps you to listen to, learn and earn from your guests by enabling you to leverage the power of your guest data to build lasting loyalty and drive revenue.

  • Based in London, UK
  • Founded in 2012
  • 22 employees on LinkedIn

Company Description

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through t... read more

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.

 

Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

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GuestRevu Ratings Summary

Recommend to a friend
93%
+13% above category avg.
Number of Employees 22 57% vs. category avg
Years in Business 5 25% vs. category avg
GuestRevu vs. Category Average
N/A 4.4 Ease of Use
+13% 4.5 ROI
+8% 4.8 Support
+7% 4.2 Onboarding

User Reviews

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GuestRevu

Reviewed on11/13/17

THE REVIEW

"Awesome service!"

"Awesome service!"

Pros

Good friendly service, always willing to help. Issues get resolved within minutes. Survey questions can be altered according to your needs.


Cons

We'd like to get more guests to complete reviews. Currently sitting on 22% and would like to get to 40% and more guests to complete TripAdvisor while they are leaving a review.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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GuestRevu

Reviewed on11/13/17

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Reference Customers

GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu.
Daniel Thompson General Manager Mullion Cove
I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster.
Kevin Charity CEO Coaching Inn Group
I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes.
Tarek Aboudib General Manager Sandy Beach Hotel & Resort

Case Studies & News

  1. Guestline and GuestRevu collaborate to drive online reviews for hospitality industry Read more
  2. Guest intelligence tech – making life easier for general managers Read more
  3. Case study: Sandy Beach Hotel & Resort put their guests first Read more

Product Overview

What is the product or service they provide?

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.

 

Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

read more

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.

 

Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Multi-prop discount
Yes

Features

  • Online reputation management: GuestRevu collects reviews from around the web in one dashboard for you and monitors your performance against that of your competitors.

    GuestRevu’s online reputation management system trawls the internet and collects guest feedback from top review sites worldwide and places all the reviews in one dashboard for clients to monitor, analyse and manage.

    Our online reputation management technology also allows clients to monitor the performance of their competitors on online review sites, so that they can see where their relative strengths and weaknesses lie.

    To learn more visit: http://www.guestrevu.com/solutions/reputation-management/

  • Guest Feedback: Engage directly with guests through customised online questionnaires that feature a deep TripAdvisor integration.

    GuestRevu’s automated guest feedback system allows hoteliers, restaurateurs, tour operators and activity providers to send personalised, customised and branded questionnaires to guests so that they can ask the questions they need the answers to, and collect insights relevant to their individual businesses.

    The guest feedback is then collected into an online dashboard that the client can access at any time. The guest feedback dashboard shows responses, response rate information, an email activity overview, a TripAdvisor™ ranking overview, and alerts clients to critical issues. It also allows clients to delve deeper into the details of their reviews and metrics and download reports.

    Clients can take advantage of GuestRevu’s status as a TripAdvisor™ Platinum Review Collection Partner by integrating their questionnaires with their TripAdvisor listing, making it easy for guests to post their reviews to TripAdvisor™ directly from their questionnaires. This helps to ensure that the business receives an increased number of fresh reviews, thereby improving its TripAdvisor™ ranking.

    The GuestRevu guest feedback system can also be integrated with a number of Property Management Systems, which allows the guest feedback process to be entirely automated from start to finish.

    To learn more visit: http://www.guestrevu.com/solutions/guest-feedback/

  • Group Reporting: Monitor and manage multiple properties in a group via one dashboard featuring data-rich insights, leaderboards and service driver reports.

    Group reporting allows managers of multiple properties to maintain standards across the property group by tracking performance of individual properties and benchmarking them against one another, monitoring how guests score different areas of different properties to optimise operations, and see which properties are meeting or exceeding set targets for the group.

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Implementation

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Following signing up for GuestRevu, our support team makes contact via email and phone call with the new client’s primary point of contact.

In order to set up a new client’s account, we simply need to know who will be using the system so that we can give them the correct access and permissions, and the client needs to provide us with details of the hotels they would like to include in their competitor set.

Before guest feedback questionnaires are sent out, the establishment or group management need to approve their customised survey.

During this process, we simultaneously setup the integration with the client’s property management system to ensure by the time the customised survey is approved it can be sent out immediately to guests.

Following setup, we encourage clients to do a short telephonic training session with a member of our support team to ensure they are equipped with the skills they need to use the GuestRevu system optimally.

read more

Following signing up for GuestRevu, our support team makes contact via email and phone call with the new client’s primary point of contact.

In order to set up a new client’s account, we simply need to know who will be using the system so that we can give them the correct access and permissions, and the client needs to provide us with details of the hotels they would like to include in their competitor set.

Before guest feedback questionnaires are sent out, the establishment or group management need to approve their customised survey.

During this process, we simultaneously setup the integration with the client’s property management system to ensure by the time the customised survey is approved it can be sent out immediately to guests.

Following setup, we encourage clients to do a short telephonic training session with a member of our support team to ensure they are equipped with the skills they need to use the GuestRevu system optimally.

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Support

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4.8
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • 24/7 support Live chat, Phone, Email, Online knowledge base

Integrations

Semper and Semper Lite | Micros OPERA (SA and Morocco) | Apex / HTI | Protel | Nightsbridge | Guest House Manager (GHM) | Guest Manager / RoseStreet Systems | Hotelier | Guestline and Guestline’s Rezlynx | Panstrat | HiRUM Front Desk | Hotsoft Hotel Management Software | Zalion FOKUS Hotel Software

read more

Semper and Semper Lite | Micros OPERA (SA and Morocco) | Apex / HTI | Protel | Nightsbridge | Guest House Manager (GHM) | Guest Manager / RoseStreet Systems | Hotelier | Guestline and Guestline’s Rezlynx | Panstrat | HiRUM Front Desk | Hotsoft Hotel Management Software | Zalion FOKUS Hotel Software

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Frequently Asked Question

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