Following signing up for GuestRevu, our support team makes contact via email and phone call with the new client’s primary point of contact.
In order to set up a new client’s account, we simply need to know who will be using the system so that we can give them the correct access and permissions, and the client needs to provide us with details of the hotels they would like to include in their competitor set.
Before guest feedback questionnaires are sent out, the establishment or group management need to approve their customised survey.
During this process, we simultaneously setup the integration with the client’s property management system to ensure by the time the customised survey is approved it can be sent out immediately to guests.
Following setup, we encourage clients to do a short telephonic training session with a member of our support team to ensure they are equipped with the skills they need to use the GuestRevu system optimally.