67
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestRevu

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GuestRevu helps you to listen to, learn and earn from your guests by enabling you to leverage the power of your guest data to build lasting loyalty and drive revenue.

  • Based in United Kingdom
  • Founded in 2012
  • 22 employees on LinkedIn

Company Description

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

read more

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

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GuestRevu Ratings Summary

Recommend to a friend
90%
+4% above category avg.
Number of Employees 22 89% vs. category avg
Years in Business 6 20% vs. category avg
Ranked 3rd in
GuestRevu vs. Category Average
-2% 4.5 Ease of Use
+12% 4.6 ROI
+10% 4.8 Support
+7% 4.4 Onboarding

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Reference Customers

GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu.
Daniel Thompson General Manager Mullion Cove
I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster.
Kevin Charity CEO Coaching Inn Group
I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes.
Tarek Aboudib General Manager Sandy Beach Hotel & Resort

Case Studies & News

  1. Guestline and GuestRevu collaborate to drive online reviews for hospitality industry Read more
  2. Guest intelligence tech – making life easier for general managers Read more
  3. Case study: Sandy Beach Hotel & Resort put their guests first Read more

Product Overview

What is the product or service they provide?

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

read more

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

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What makes them unique?

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

read more

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.   Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only five TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Reputation / Review Management Features

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Implementation

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4.4

Following signing up for GuestRevu, our support team makes contact via email and phone call with the new client’s primary point of contact. In order to set up a new client’s account, we simply need to know who will be using the system so that we can give them the correct access and permissions, and the client needs to provide us with details of the hotels they would like to include in their competitor set. Before guest feedback questionnaires are sent out, the establishment or group management need to approve their customised survey. During this process, we simultaneously setup the integration with the client’s property management system to ensure by the time the customised survey is approved it can be sent out immediately to guests. Following setup, we encourage clients to do a short telephonic training session with a member of our support team to ensure they are equipped with the skills they need to use the GuestRevu system optimally.

read more

Following signing up for GuestRevu, our support team makes contact via email and phone call with the new client’s primary point of contact. In order to set up a new client’s account, we simply need to know who will be using the system so that we can give them the correct access and permissions, and the client needs to provide us with details of the hotels they would like to include in their competitor set. Before guest feedback questionnaires are sent out, the establishment or group management need to approve their customised survey. During this process, we simultaneously setup the integration with the client’s property management system to ensure by the time the customised survey is approved it can be sent out immediately to guests. Following setup, we encourage clients to do a short telephonic training session with a member of our support team to ensure they are equipped with the skills they need to use the GuestRevu system optimally.

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Support

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4.8
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • 24/7 support Live chat, Phone, Email, Online knowledge base

Frequently Asked Question

Post a Question

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San Francisco (United States)
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61 HT Score

ReviewPro

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