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Guestware

Ranked 6th in Service Delivery & Optimization

Headquartered in Seattle

74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

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Overview

82% recommend
Customer Service
4.5
Ease of Use
4.2
ROI
4.0
Implementation
3.9

Company info

Founded in 1990
Employees 22
Headquarter Seattle

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

Front Office Manager from Resort

If I need help the Jeff Bowes and team are very supportive and reliable. Jeff always willing to help to provide me the complete information if a certain report that I am really needs assistance. This is a valuable information and knowledge that I have learned and I will keep learning with Guestware.

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Assistant Executive Housekeeper from Resort

Amazing Tech Support Does what it's meant to do and promised Great connectivity of various degrees and devices Flexibility

Director of Engineering

There are multiple ways of tracking PMs, repetitive issues, and equipment maintenance. This product helps keep all equipment, guest rooms, public areas, and back of house on our radar! Guestware support is top-notch, with courteous, professional and very quick response times. Our project manager, Patricia, has been a huge and invaluable resource for our hotel.

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guest service manager in Berga (Spain)

Not to dynamic or user friendly. Too many options / features that we never use and clutter the screens

Director of Room Operations in (United Kingdom)

Two way interface with Opera would vastly improve the system. We need a constant flow of real time information to deliver impeccable service...without a 2-way integration there's either a) tons of double up on work/data entry or b) service "slip-ups" - we unfortunately experience both

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Loyalty Supervisor from Boutique

I have not yet found anything to complain about, all new software takes time to learn and integrate into your daily operations fluidly. While there is no extensive online help as you would find for programs with massive popularity like Microsoft products, the team is very reachable by phone and email to educate and assist.

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Screenshots & video

84%usability

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