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Guestware

Ranked 7th in Staff Task Management & Collaboration

Headquartered in Seattle

64 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
64 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

82% recommend
Customer Service
4.5
Ease of Use
4.2
ROI
3.9
Implementation
3.9

Company info

Founded in 1990
Employees 22
Headquarter Seattle

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Regional General Manager from Other in Fort Lauderdale (United States)

Ease of use and creating databases for new properties.

Director of Engineering

There are multiple ways of tracking PMs, repetitive issues, and equipment maintenance. This product helps keep all equipment, guest rooms, public areas, and back of house on our radar! Guestware support is top-notch, with courteous, professional and very quick response times. Our project manager, Patricia, has been a huge and invaluable resource for our hotel.

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guest service manager in Berga (Spain)

Gives you rich statistics, makes insightful reports reports and logs historical information via PMS export

Manager from Branded

There is a difference between 'response time' and 'completion time'. Sometimes a small problem can be a symptom of a larger one that exceeds the pre-fab time allowance. There are terminology quirks, but generally those are easily overcome.

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Front Desk Manager from Other in Champaign (United States)

Not user friendly, still working out the bugs.

Assistant Executive Housekeeper from Resort

- Gsm network connectivity does experience problems time to time. - Graphs can be exported in better design and options.

Screenshots & video

84%usability

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