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HelloShift (Guest Engagement)

Ranked 2nd in Guest Messaging Platforms

96 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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verified reviews 27
expert reviews 0
references 3
articles 2
integrations 5

Overview

94% recommend
Customer Service
4.8
Ease of Use
4.8
ROI
4.8
Implementation
4.7

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What customers love about HelloShift (Guest Engagement)

Front Desk Agent from Boutique hotel in San Francisco (United States)

Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.

Asst. General Manager from Other in Oakland (United States)

Great communication hub for our Front Desk Dept. at the hotel. Easy to use, very efficient and and task section is very helpful as well.

Director of Sales from Other in Carlsbad (United States)

Easy to use, very similar to social media. Love being able to filter items, use of hashtags, tags, etc. Success Metrics Increased ability to communicate with all departments and team members. Recommend this product? Yes Customer Since 4 years Other Similar Products Used None

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Assistant General Manager from Boutique hotel in San Francisco (United States)

The software is effective communicating with either guest or employees. I love how it is being user friendly.

General Manager from Other in Phoenix (United States)

It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It has allowed our guests to reach someone at the desk without having to pick up the phone and ask the basic questions like if we have a shuttle or if pets are allowed on property. Eliminates the redundancy as well of answering the basic questions with auto responses. Recommend to Others? Yes Customer Since: 2017 Success Metrics: We track guest feedback and scores rather closley and have seen a huge increase in guest satisfaction, especially in working order of things, due to the app and its PM program. Our guests have been very receptive to the widget online as well, with constant communication increased.

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Front Desk Supervisor from Boutique hotel in San Francisco (United States)

I love that I can communicate with my guests worldwide and they don't have to call long distance and get charged for calling to ask questions. Also, this has helped the hotel get more feedback and gives us a way to know what the guests needs to be satisfied throughout their trip.

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Front Office Manager from Other in San Jose (United States)

The familiar interface. It’s ease of use. An accessible and friendly team. Always willing to help on what already is a fantastic product.

Bellperson/Concierge from Boutique hotel in San Francisco (United States)

This is a very reliable source of communication. Even when things are forgotten after the shift i can always go in and add it later. Keeps everybody up to date and on track for the schedules. Downloading the mobile app also is a good way to stay informed about whats going on even after your shift is over. To be able to know what your walking into the next day.

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Complex Front Office Manager from Boutique hotel in Hayward (United States)

We love HelloShift at our 2 San Francisco hotels! Not only are we able to resolve guest requests quickly and efficiently, but we can also text our guests, which they love while exploring our beautiful city! In addition we are using the text system to communicate quickly with our 3 party valet company providing a quicker car return for our guests.

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Front Office Manager from Boutique hotel in San Francisco (United States)

Thorough integration with the helloshift platform, making it easier for the hotel to correspond with its guests Usage: Daily Customer for: 3 days

Assistant General Manager from Boutique hotel in San Jose (United States)

The software is great for a larger company like ours that are spread out to multiple locations we are easily able to stay in touch with everything at each property. The service and support staff are extremely helpful and answer questions quickly,

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Assistant General Manager from Other in Napa (United States)

HelloShift makes it easy to text with guests. I like how the notifications come up so you don’t miss anything. Best of all, I no longer have to come to the hotel to see what is going on. I can just check my phone wherever I am.

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Hotel Standards Specialist from Other in Monterey (United States)

The simplicity of the platform which makes it very easy to train new team members on. It's quite intuitive and allows hotel teams to share pretty much everything throughout their shift. Being able to access those posts remotely to "check-in" on operations is very beneficial.

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Owner from Other in Provincetown (United States)

The design of the wall makes the interface easy to use and to teach to our staff. The links are intuitive. The ability to store documents is a plus.

Payroll Administrator/ Accounting/ Human Resources from Other in Kitty Hawk (United States)

This is a great communication tool for our hotel - but sometimes other users cannot see things I post and I can't figure out why. It seems like the support is always available and willing to assist in any way possible.

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General Manager from Boutique hotel in San Francisco (United States)

The software is extremely easy to use. We like it because we can post schedules, put procedures in the wiki, and put up coming guest requests in the system.

VP of Operations from Other in Irvine (United States)

Easy to use, easy to train the team on and the guests love it! Every guests that use the HelloShift messaging gives us a nice reviews. Usage: Daily Customer Since: 2015

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Assistant General Manager from Boutique hotel in San Francisco (United States)

Easy to use ....works anywhere ....Great way to communicate with hotel guests through our website....we love the wiki for posting schedules and employee forums. Usage: Daily Customer for: 3+ years Advice to others: Give it a try it’s the right price and it works great

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General Manager from Boutique hotel in San Francisco (United States)

We are a small boutique hotel in San Francisco averaging 86% OCC in a down year. Because we are very busy, we needed a way to communicate quickly with all our departments whether it was a guest request, maintenance issue, or management announcements. HelloShift performs seamlessly and quickly with our communication needs. We found that HelloShift disseminated this info quickly and efficiently and helped improve guest recovery, guest relations and employee morale. Advice to others: If you are still using the "Red Book" at the front desk, you are wasting time and no one will read your comments, because it is "history". HelloShift is current and one of the great features is that you can go back to a particular date to see historical events after the fact. It will tell you what were the issues, how the issue was handled and by whom, and what the follow up was required (if any). Usage: Daily Customer for: 2+ years

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Operations Manager from Other in Irvine (United States)

The ease of use is great. We have heard great things from our guests in regards to how easy it is to ask for something.

Front Desk Supervisor from Other in Kitty Hawk (United States)

I don't have experience with other similar software so I can't tell you why this one might be better. I only know that it is efficient. If the front desk team is onboard, this tool can be very helpful to follow up on guest's corporate info, future events, etc. To bring in more revenue. Even with just the simplest thing such as in house marketing.

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Assistant Front Office Manager in Addison (United States)

Easy to communicate between departments. Customer Service is always helpful. The app makes it very efficient.

Engineer Supervisor from Other in San Jose (United States)

I can check the notifications across different devices at the same time. I also receive the notifications right after guests submit their request or communication which enables us to respond quickly.

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F&B / Sales from Boutique hotel in Chicago (United States)

- Get updated info from each department so quickly - I really like the search button, its super useful - Option to chat with guests is great!

Front Desk Agent from Boutique hotel in Chicago (United States)

Very easy to use and reliable as well. I also like the different options that are made available to us.

Front Desk Supervisor from Boutique hotel in Chicago (United States)

My favorite part of this system is making tasks for all departments. Easy to keep in touch with guest.

Front Office Manager from Boutique hotel in Chicago (United States)

I like that it allows us to stay proactive in dealing with guests and situations that arise throughout the day. We want to keep the line of communication open between our staff and our guests, and this really helps to do that. Plus, hotels are heading in this direction so it is nice to have the cutting edge technology that will soon be used everywhere!

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reference customers

HelloShift is the best thing that can happen to any hotel. Dimitar Stanev Director of Operations at the Engage Hospitality
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is able to give me all the information I need to quickly resolve guest problems. With HelloShift I can keep an eye on all of my departments instead of just one at a time to prevent problems even before they arise. Milan Patel Owner at the Candlewood Suites Wake Forest
Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. Elizabeth Brooke Innkeeper at the The Provincetown Hotel at Gabriel’s

Screenshots & video

96%usability