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HelloShift (Website Chat)

HelloShift (Website Chat)

Ranked 1st in Website Livechat

Headquartered in San Francisco (United States)

88 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
88 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

95% recommend
Customer Service
4.7
Ease of Use
4.9
ROI
4.8
Implementation
4.8

What customers love about HelloShift (Website Chat)

DOS from Limited Service

This has helped us tremendously with team member engagement, guest engagement, and satisfaction! It is an invaluable tool and I cannot imagine any property without it!

Front Desk from Hostel

Front page layout is good Efficient way for staffs to communicate in my opnion

Lodging Manager from Resort

Very stable system. Allows for great communication for entire staff across all departments.

Engineer Supervisor from Branded

i like the fact that you see live the actions needed by everyone. Also the fact where you can create sub tasks to be completed as you finish each one

Front Office Manager from Motel

Being able to hold employees accountable for completing tasks, Tracking whats happening at the hotel.

Manager from Motel

I love the communication this product offers for our staff. We are able to all stay completely up to date with things happening at the hotel, even when we are away from the hotel. I also love that all things can be categorized.

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Front Desk Agent from Resort

I enjoy that I'm able to communicate with the guests as well as my coworkers to improve everybody's experience.

General Manager from Motel

It is extremely user friendly It has cut down the need to have a radio I like the reporting functionality

Front Desk from Resort

What I like most about helloshift is that it is so much easier to get in touch with our guest. I enjoy using this site because it pretty much has everything you need. You can easily connect to the other departments like housekeeping and maintenance, while you are answering guest's questions and requests. I will definitely give this a 5 star!

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Guest services from Boutique

Hello shift has provided a great platform for the hotel industry by giving us a very easy way to communicate with our guest . It provides a great communication tool between departments and shifts.

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Night Audit from Branded

HelloShift is very user friendly. Its easy and fast to respond to our guests. We can easily serve give better service to our guests.

Front Desk from Branded

HelloShift is super convenient and allows team members to communicate and stay organized.

Front Desk Agent from Branded

easy to communicate, and easy to use too. And tagging function is very helpful, especially for houseman and maintenance to keep on track their work

General Manager from Boutique

This is a great tool to keep everyone informed and in communication with your guest. The Guest messaging allows management to address problem's should one arise before they read it on a review.

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Screenshots & video

98%usability