100
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HelloShift (Staff Collaboration)

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Modern Messaging for Hotels

  • Based in San Francisco (United States)
  • Founded in 2014
  • 3 employees on LinkedIn

Company Description

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift. HelloShift provides a suite of modern messaging tools for hotel staff, managers, guests, and website shoppers. > Newsfeed-style interface shows you everything you need to know for your shift. > Tasks and checklists facilitate communication among staff and across shifts, from Front Desk to Housekeeping to Maintenance. > Fast, easy, familiar social media features like comments, mentions, tags and customizable notifications fulfill guest requests and support collaboration across departments. > Real-time chat conversations with guests and website shoppers flow into HelloShift’s newsfeed for a seamless staff experience. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.

read more

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift. HelloShift provides a suite of modern messaging tools for hotel staff, managers, guests, and website shoppers. > Newsfeed-style interface shows you everything you need to know for your shift. > Tasks and checklists facilitate communication among staff and across shifts, from Front Desk to Housekeeping to Maintenance. > Fast, easy, familiar social media features like comments, mentions, tags and customizable notifications fulfill guest requests and support collaboration across departments. > Real-time chat conversations with guests and website shoppers flow into HelloShift’s newsfeed for a seamless staff experience. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.

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HelloShift (Staff Collaboration) Ratings Summary

Recommend to a friend
94%
+14% above category avg.
Number of Employees 3 99% vs. category avg
Years in Business 4 67% vs. category avg
Ranked 1st in
HelloShift (Staff Collaboration) vs. Category Average
+14% 4.8 Ease of Use
+13% 4.6 ROI
+7% 4.7 Support
+14% 4.6 Onboarding

User Reviews

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HelloShift (Staff Collaboration)

Reviewed on02/21/2018

THE REVIEW

"Easy to maneuver around the HelloShift app"

"Easy to maneuver around the HelloShift app"

Pros

HelloShift is user friendly and easy to maneuver around. I like the specific task bar for each department., especially messaging one person directly.


Cons

Search history is difficult to look for specific items. If there is a past guest with a phone number - I cannot input a message.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    4/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
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HelloShift (Staff Collaboration)

Reviewed on21/02/2018

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Reference Customers

HelloShift is the best thing that can happen to any hotel.
Dimitar Stanev Director of Operations Engage Hospitality
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is able to give me all the information I need to quickly resolve guest problems. With HelloShift I can keep an eye on all of my departments instead of just one at a time to prevent problems even before they arise.
Milan Patel Owner Candlewood Suites Wake Forest
Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond.
Elizabeth Brooke Innkeeper The Provincetown Hotel at Gabriel’s

Case Studies & News

  1. 6 Steps to Success in Text Messaging & Chat for Hotel Managers Read more
  2. 6 Steps to Success in Text Messaging & Chat for Hotel Managers Read more
  3. Lodging Leaders Podcast 155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur Read more

Product Overview

What is the product or service they provide?

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift. HelloShift provides a suite of modern messaging tools for hotel staff, managers, guests, and website shoppers. > Newsfeed-style interface shows you everything you need to know for your shift. > Tasks and checklists facilitate communication among staff and across shifts, from Front Desk to Housekeeping to Maintenance. > Fast, easy, familiar social media features like comments, mentions, tags and customizable notifications fulfill guest requests and support collaboration across departments. > Real-time chat conversations with guests and website shoppers flow into HelloShift’s newsfeed for a seamless staff experience. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.

read more

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift. HelloShift provides a suite of modern messaging tools for hotel staff, managers, guests, and website shoppers. > Newsfeed-style interface shows you everything you need to know for your shift. > Tasks and checklists facilitate communication among staff and across shifts, from Front Desk to Housekeeping to Maintenance. > Fast, easy, familiar social media features like comments, mentions, tags and customizable notifications fulfill guest requests and support collaboration across departments. > Real-time chat conversations with guests and website shoppers flow into HelloShift’s newsfeed for a seamless staff experience. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.

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What makes them unique?

Fast, easy, familiar messaging solutions like Slack and Intercom are transforming other industries. HelloShift brings modern messaging to hotels, unlike old-school form- and ticket-based hotel software that is slow and ineffecient. We connect hotel teams across properties, buildings, floors, shifts, and departments. Guests and website shoppers never need to install an app to connect with your 24/7 Front Desk. Instead, SMS text conversations and real-time chats flow into the HelloShift newsfeed for the 24/7 Front Desk.

read more

Fast, easy, familiar messaging solutions like Slack and Intercom are transforming other industries. HelloShift brings modern messaging to hotels, unlike old-school form- and ticket-based hotel software that is slow and ineffecient. We connect hotel teams across properties, buildings, floors, shifts, and departments. Guests and website shoppers never need to install an app to connect with your 24/7 Front Desk. Instead, SMS text conversations and real-time chats flow into the HelloShift newsfeed for the 24/7 Front Desk.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Staff Task Management & Collaboration Features

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Implementation

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4.6
  1. Setup free trial account at www.HelloShift.com in minutes, no credit card required
  2. Receive a simple one-sheet Get Started sheet that helps your team login and instantly start using HelloShift
  3. After your trial, subscribe to a monthly plan or get the best value with a prepaid annual contract

*** Support is always just a click away thanks to in-app messaging ***

read more
  1. Setup free trial account at www.HelloShift.com in minutes, no credit card required
  2. Receive a simple one-sheet Get Started sheet that helps your team login and instantly start using HelloShift
  3. After your trial, subscribe to a monthly plan or get the best value with a prepaid annual contract

*** Support is always just a click away thanks to in-app messaging ***

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Support

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4.7
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep <10
  • Updates New updates appear automatically in the cloud-based platform.
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Frequently Asked Question

  • Why use HelloShift?

    HelloShift is the modern messaging solution for hotels. HelloShift connects your team across buildings, floors, shifts, departments, and with guests. Drive revenue and guest satisfaction by connecting your 24/7 front desk with website shoppers and guests via real-time chat and SMS texts that flow into your team’s newsfeed. Support a variety of specific operational needs using HelloShift’s modern messaging approach, including hotel sales CRM, preventive maintenance, deep cleaning, lost & found, guest messaging, guest issue resolution, and much more. Gain actionable insights to improve performance in real-time. We partner with our customers to solve hotel communication needs using simple messaging solutions teams love to use.

  • How will my team access HelloShift?

    The Front Desk keeps HelloShift open in an Internet browser window on their computer throughout the shift. HelloShift is cloud-based, so there is no software to install. Chrome and Firefox offer the best experience. Desktop notifications alert the Front Desk to new activity. Mobile staff like Housekeeping and Engineering use HelloShift’s iPhone and Android mobile app. Some hotels purchase inexpensive Android phones without mobile plans connected to the hotel’s WiFi for staff to use during their shifts. Customizable notifications include desktop notifications, native mobile app alerts, and email.

  • How does HelloShift help management companies?

    Not only will your team communicate within each hotel, but also across hotels for meaningful corporate communications. For example, chat with every GM in one thread or assign tasks across properties. Receive meaningful reports that help you understand your team’s performance and where opportunities exist for improvement. Have a problem? Tell us about it and we will solve it in our customer-focused development roadmap.

  • How can I be successful with HelloShift?

    HelloShift is self-training and self-reinforcing. Our experience in hundreds of hotels has shown that the more your team uses HelloShift, the more useful it becomes. Teams quickly learn to trust that HelloShift is how work gets done. It’s faster to write a note or task in HelloShift that the whole team can see and monitor than any of the other outdated tools like post-its and logbooks or cumbersome form-based software that infest the industry.

Post a Question

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