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HotSOS (by Amadeus)

HotSOS (by Amadeus)

Ranked 7th in Staff Task Management & Collaboration

Headquartered in Madrid (Spain)

66 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
66 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

77% recommend
Customer Service
4.2
Ease of Use
4.4
ROI
4.1
Implementation
4.1

Company info

Founded in 1987
Employees 55
Headquarter Madrid (Spain)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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beta

what customers are saying

PBX/Instant Service Center Manager from Other

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

Resort Activities Supervisor & Concierge from Resort in Rancho Palos Verdes (United States)

We use HotSoS for logging guests needs. IE. Package delivery, housekeeping items, cleaning rooms. As well as general area maintenance. Such as lighting fireplaces, out light bulbs, clogged sinks, broken tiles, missing paint... To be able to log and communicate with housekeeping, engineering and bell in this manner is excellent.

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General Manager in Wilmington (United States)

Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.

Front Office Supervisor in New Orleans (United States)

More options added when trying to describe what a guest needs or what needs to be fixed in the room.

Front Desk Agent in Chicago (United States)

The design just doesn't make it easy to figure out how to use. You have to search to the left hand side of the page to find a tiny button that says new work order. We had to have an entire training day just to learn HotSos when I first started.

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Front Desk Agent in Miami Beach (United States)

Alerts housekeeping when the time is coming to close up the request. Alert bell man that there’s a request and also informing us when the device did not receive the request.

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Screenshots & video

88%usability

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