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HotSOS (by Amadeus)

HotSOS (by Amadeus)

Ranked 5th in Staff Task Management & Collaboration

Headquartered in Madrid (Spain)

82 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
82 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

77% recommend
Customer Service
4.2
Ease of Use
4.4
ROI
4.1
Implementation
4.1

Company info

Founded in 1987
Employees 55
Headquarter Madrid (Spain)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Director of Front Office from Resort in Manalapan (United States)

It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more my employees have been able to focus on guest service. The small trival tasks (even though extremely important) are getting done without all the work. The team at Amadeus listens to its users. They take the feedback from users and make changes. All of the people I've worked with at Amadeus have actually held operations positions in Housekeeping, Front Desk, etc. When you ask questions or have ideas, they totally get what you need and help you get there. The support team is so friendly and helpful. They are knowledgeable and do not make you jump through hoops. I typically speak with the same few people each time I call, so I don't feel like I'm calling a support desk.

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Front Desk Manager from Other in Richmond (United States)

Its easy if all the options you need are in the system

Chef Concierge in Washington (United States)

The idea behind it and tracking are useful.

Front Office Manager in San José (Costa Rica)

We'd love to use the app on every mobile device without the big added cost. Normally they make you pay an extra cost for each user seat which basically makes us pay more to use the functionality that we've already paid for.

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Concierge from Branded in New York (United States)

Front Office Manager in College Park (United States)

Not much I can think of. Like the product and very familiar with it. Think most of the issues that occur through Hotsos are when associates input the wrong ticket, request, room number, etc.

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Screenshots & video

88%usability

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