Let us find your solution

Work For Amadeus? Claim Profile

HotSOS (by Amadeus)

HotSOS (by Amadeus)

Ranked 5th in Staff Collaboration & Task Management

Headquartered in Madrid (Spain)

76 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
76 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

FIND THE PERFECT FIT

Want to find out if Amadeus is the best fit for your hotel?

Take the quiz

Overview

77% recommend
Customer Service
4.2
Ease of Use
4.4
ROI
4.1
Implementation
4.1

Company info

Founded in 1987
Employees 14190
Headquarter Madrid (Spain)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
Want to find a reference in your network who uses Amadeus ?
  • Find and connect with references
  • Simplify your search
  • Get the real scoop and find out what hoteliers think of Amadeus
  • Connect with real users to help answer your questions
beta

what customers are saying

Front Office Supervisor in New Orleans (United States)

Very easy to train other associates with this system. It’s also very easy to communicate with other departments.

Director of Front Office from Resort in Manalapan (United States)

It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more my employees have been able to focus on guest service. The small trival tasks (even though extremely important) are getting done without all the work. The team at Amadeus listens to its users. They take the feedback from users and make changes. All of the people I've worked with at Amadeus have actually held operations positions in Housekeeping, Front Desk, etc. When you ask questions or have ideas, they totally get what you need and help you get there. The support team is so friendly and helpful. They are knowledgeable and do not make you jump through hoops. I typically speak with the same few people each time I call, so I don't feel like I'm calling a support desk.

Read more Less

Chef Concierge in Washington (United States)

The idea behind it and tracking are useful.

General Manager in Kansas City (United States)

The implementation process was quite drawn out. Scheduling support and training was also somewhat painful.

General manager in Paris (France)

Cost is expensive for smaller properties and does not interface with all of internal IT systems

Front Desk Manager from Other in Richmond (United States)

If there is not already a request in the system you have to type it in and hope whoever reads it understands what you are asking for, and if they don't understand, that they'll call and ask you about it.

Read more Less

Screenshots & video

88%usability

Compare Amadeus with similar solutions

Amadeus 76
vs
Higher rated
View comparison
Amadeus 76
vs
Higher rated
ALICE 94
View comparison
Amadeus 76
vs
Higher rated
Quore 93
View comparison