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Kipsu

Ranked 5th in Guest Messaging Platforms

Headquartered in Minneapolis, MN

68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

84% recommend
Customer Service
4.6
Ease of Use
4.5
ROI
4.0
Implementation
4.4

Company info

Founded in 2010
Employees 41
Headquarter Minneapolis, MN

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Branded in San Antonio (United States)

Real time feedback. Touching the customer

Director of Front Office from Branded in Chicago (United States)

Kipsu is really easy to use, it integrates well into other systems, tech support is easy, and guests enjoy using it throughout their stay.

Front Office Manager from Branded in San Jose (United States)

We began using Kipsu at the beginning of 2016 and we have seen great improvement with our guest’s satisfaction. Texting is incredibly convientient and the proffered communcation of our guests. The ranking/daily goals has also really helped with my teams emgagment as we strive to be the top hotel. Customer Support Desk also responds very quickly.

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General Manager from Branded in San Jose (United States)

It would be nice if it interfaced with our PMS ONQ. I do like that it is now interfaced with the Hilton Honors App.

Director of Hotel Operations from Branded in Asheville (United States)

Concierge from Branded in Chevy Chase (United States)

It should end convos after check out. It seems messages stay in the system so long and eventually affects your overall performance score. Thats what i think can improve.

Screenshots & video

90%usability

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