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Kipsu

Ranked 6th in Guest Messaging Platforms

Headquartered in Minneapolis, MN

68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

84% recommend
Customer Service
4.6
Ease of Use
4.5
ROI
4.0
Implementation
4.4

Company info

Founded in 2010
Employees 41
Headquarter Minneapolis, MN

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Branded in Abu Dhabi (United Arab Emirates)

Effective and timely 2 way communication with in house guests.

General Manager in Salt Lake City (United States)

Kipsu is great at enhancing the guest experience and keeping properties up to date with the growing digital demand.

General Manager from Branded in San Jose (United States)

Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with their stay during their stay so we can Make it Right before they check out. It is both affordable and a wonderful tool.

Read more Less

Assistant General Manager from Branded in Philadelphia (United States)

Not everything is intuitive. Eventually it all flows together but it is not as direct as one would like.

General Manager from Other in Fort Lauderdale (United States)

Kipsu is not as formal as I would like related to presentation. Texting often leads to miscommunications so I'd really like to see a wiki/response templates that use AI so we can ensure the highest quality communication.

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Concierge from Branded in Chevy Chase (United States)

It should end convos after check out. It seems messages stay in the system so long and eventually affects your overall performance score. Thats what i think can improve.

Screenshots & video

90%usability

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