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NAVIS Marketing Suite

NAVIS Marketing Suite

Ranked 7th in Email Marketing & CRM

Headquartered in Bend, OR

56 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
56 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

85% recommend
Customer Service
4.6
Ease of Use
4.3
ROI
4.0
Implementation
4.2

What customers love about NAVIS Marketing Suite

Regional Marketing Manager from Other in New Orleans (United States)

navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you a get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.

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Front Office Manager in San Marcos (United States)

The customer service: our client advocate was personable and catered our training and implementation week to our companies needs.

Concierge from Resort in Caracas (Venezuela)

Super easy to use, send lots of emails quickly and optimizes your workflow - has had a nice ROI for us

Marketing Manager in San Diego (United States)

Great automation and ad hoc capabilities. Tracks offline revenue as well as online which is critical.

General Manager from Resort in Farmington (United States)

ROI is as promised

Corporate Director of Reservation Sales from Boutique hotel

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business. 3) Ongoing opportunities to provide feedback for development to ensure we have technology and client support that allows NAVIS to grow with our business and vice versa.

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Director of Reservation Sales from Resort

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI. - RezForce leadership team has been great to work with! Provide quick responses and show high-level observation when dealing with issues (technical or service-related). Offer very fair judgment when presented with issues involving guests. - Narrowcast (Direct Booking Tools) has been nothing less of a blessing to have at our fingertips. Love the transparency. Accurate assessments can be provided to senior level management in a quicker timeframe. Agents are able to assess their own pace, successes & opportunities prior to 1:1 meetings with leaders, and this results in an in-depth, high-level discussions between Res Sales Managers and their team members to help agents achieve goals.

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reference customers

We've seen over $13 million in incremental outbound revenue, captured almost 32K email addresses from guest inquiries who didn't book, and seen an uptick of 5.5 percentage points of average conversion in just the first year of partnership. Kathleen Cullen SVP of Revenue and Distribution at the Two Roads Hospitality
Love their REACH product. Far superior to any other CRM I’ve used. Leslie Araiza-Lorenzo Director of Marketing at the Grande Colonial Hotel
All of the tools and offerings that NAVIS offers would be a benefit to anyone wanting to grow their business. David Limburg Revenue Manager at the Pronghorn Club & Resort
We are finally able to see who is calling and call them back when needed. If we miss the call, we know and can follow back up with them. We are talking to more guests than ever. Shelly Stapleton Hotel Manager at the Chinook Winds Casino
NAVIS is a great tool to help our agents increase conversion rates. I would highly recommend to any business who wants to keep an eye on their pipelines to increase revenue. Whitney Roberts Reservations Manager at the Vail Resorts
I love NAVIS and feel its a vital tool in my job! Sarah Stephens Reservations Manager at the Broadmoor Hotel
Great partnership and fantastic technology! Angela Shaughnessy AVP - Reservations Sales at the Two Roads Hospitality
Everyone at NAVIS is so great to work with and extremely helpful! Plus, the product offered is fantastic! Tricia Krisher Reservations Manager at the The Coeur d'Alene Resort
Professional and progressive company. Staff and managers are so helpful, smart, and responsive. They take pride in their work. The company is easy to work with – no egos. Lynn Higashiguchi Director of Sales and Marketing at the Classic Resorts
Great product that has generated millions of incremental dollars for our hotels. Wonderful support team!!!! Pete Hayda Director of Sales and Marketing at the Aspen Skiing Company

Screenshots & video

86%usability