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Quore

Ranked 3rd in Staff Task Management & Collaboration

Headquartered in Franklin (United States)

89 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
89 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

91% recommend
Customer Service
4.6
Ease of Use
4.6
ROI
4.6
Implementation
4.4

What customers love about Quore

Key Account Director from Branded in Dublin (United States)

Is very easy, intuitive and keeps track of request, guest complaints, to do list, and also if you want you can use this software for preventive maintenance

Front Desk Associate from Branded in San Francisco (United States)

You have complaints right there in front of you and what others did to satisfy the guest. The fact there are quite a few different apps like Cleaning, log, work order. It keeps everything in each category so if you need to know about say housekeeping just go to that aspect and you do not have to go through a list of front desk issues to get to the guests issue fast so you can better take care of their issues! I like also that it lets you communicate with anyone else on the app like corporate.

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Training Manager from Branded in Santo Domingo (Dominican Republic)

We like of Quore that is pretty friendly and easy to work with. The applications are adequate and simple in order to follow up and consult information later.

Guest Service Manager from Branded in San Francisco (United States)

Friendly and stable. This software helps to keep in track all information required and give us short time of response.

Chief Engineer from Branded in San Jose (United States)

Excellent for reminders and record keeping for my preventive maintenance program. Quore is easy to learn.

General Manager from Branded in Nashville (United States)

The best thing I like about Quore is that I can monitor the teams activity and efficiency (from yesterday, today or monthly glances). How much work were they able to complete and how long did it take them. if I see something that needs to be added to a room PM checklist or inspection report, its easy to add with the assistance of the support staff who are all easy to communicate with and proficient.

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Director of Training and Development from Other in Santa Clara (United States)

The intuitive nature of the user interface. It's designed to specifically feel familiar to most users, and as such, associates at the hotel level embrace it more quickly than other solutions. The graphical nature of the interface ensures learning will be quick and easy. Previously Used: Hotel ServicePro Success Metrics: - Improved GSS scores across the board, due primarily to better-maintained assets, and quicker, more-direct response to guest issues as they arise.

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CEO from Boutique hotel in Brentwood (United States)

Quore is a great tool for a number of uses. It is also very easy to use and intuitive. Guests can make a request or identify a problem. The issue is tracked by front desk, management, and the department that needs to fix the issue. Complaints and issues are resolved much faster. It makes sure rooms are cleaned the correct when and tracks when the rooms are done. Our maintenance people also like it. Properties that use Quore are better run because of it.

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Front Office Manager from Branded in Monterey (United States)

It is a unique software where you can manage all day to day operations(interaction with colleagues, guests...) plus it is very user friendly!

Front Desk Agent from Boutique hotel in San Antonio (United States)

Everything is in one place and easy to find. Easy to see different shift comments and notes. You can log things in fast and with no jumping to many different screens

Front Desk Associate from Branded in Santa Clara (United States)

It's pretty simple to use. I also like fact that you can use for multiple purposes like example wake up calls and packages.

Chief Engineer from Branded in Chattanooga (United States)

Updates always helpful. Live people to talk to. Helps me be on top of things even when I'm not on property.

Front Office Manager from Branded in Dixon (United States)

Quore encompasses all departments and aspects of the hotel operations. You can set up daily, weekly, monthly and yearly tasks. everyone has access so it really helps with accountability.

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Front Desk Supervisor/ Night Auditor from Branded in San Francisco (United States)

I like the instant communication between departments and that everything is entered and received in real time. The program is definitely user friendly. The customization aspect of the program is a definite plus for me.

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Sales Manager from Boutique hotel in San Antonio (United States)

I like having the ability to communicate with the staff about upcoming events and groups. The uploading reports are a plus too.

General Manager from Branded in San Jose (United States)

I really like the fact that you can download the Quore mobile app so that everyone doesn't have to share the computer to login.

General Manager from Branded in Plant City (United States)

Our team is able to communicate in real-time which has created an exceptional guest experience day in and day out. We no longer have log books and binders cluttering the Front Office. We no longer have maintenance tickets piling up. We are able to communicate our daily efforts to the corporate team without them calling or emailing as well.

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Executive Sous Chef from Branded in Cincinnati (United States)

Quore's support has always been very expedient in taking care of my request with minimal down time. They are on point with making sure there are no issues with our devised and immediately services are taken care of. I got 4 things taken care of within 2 hours this morning. Great service tool.

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Chief Engineer from Branded in San Jose (United States)

- Easy to use and well organized software interface - Able to communicate and send messages to other hotels in my company - Tracking is easier to do and doesn't get lost or misplaced

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Front Office Manager from Branded in San Jose (United States)

I love that I can post important information and everyone can log on and read it. I also love the fact that I can send maintenance requests through here as well..

Night Audit from Branded in Tukwila (United States)

Easy to learn and use the software. Keep up the great work it's doing well except for a little update or change needed.

from in Mount Hamilton (United States)

Quore has upgraded our staff communication with ease and we are making it more a part of everything we do everyday in our hotel.

Assistant Executive Housekeeper from Branded in Lewis Center (United States)

Quore is great because it gives the ability to communicate with the hotel via cell phone/tablet. Love how easy it is to get around the software.

Front Desk Agent from Branded in Chicago (United States)

I think Quore is very user friendly and I also like the fact that we have eased up on using so many papers and binders to record guest information, requests, and work orders.

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Event Coordinator from Branded in Houston (United States)

This is a great service our hotel starting to use in 2017 because it allows direct messages with staff members and departments. As a Night Auditor, I use this software more than anyone because I have the time to audit and help so many departments at night. Whether posting a special request for arrival reservations, congratulating associates on sales leads, and most of all accountability in one place. Quore is great for me.

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Front Desk Agent from Branded in Santa Clara (United States)

I like that it is easier to contact other departments within the hotel within moments. I enjoy the logs in Quore, again creates easier communication

Front Desk Agent from Branded in Chicago (United States)

What I like best is that it is paperless and user friendly!!! Also the language settings can be changed!!!

Operations Manager from Branded in Franklin (United States)

Love how Quore is absolutely user friendly and makes communication with in all departments so easy.

Chief Engineer from Other in Santa Clara (United States)

The ability to take a phone or tablet to rooms for inspections, linked with every department and team member able to report problems in real time.

General Manager from Branded in Durango (United States)

Quore is helping us get so much more organized! Helps management track service recovery, PMs, deep cleaning, etc.

Sales Manager from Branded in Inglewood (United States)

- Being able to communicate via Log Book - Being able to send emails to individuals and/or groups - Being able to view who has read a post - Being able to log in complaints and work orders - Being able to print history reports

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Director Of Engineering from Boutique hotel in San Jose (United States)

I like the entire program as it's a great tool for our company! Some of the sections we used the most is PM, Capex, reports and inventory.

General Manager from Boutique hotel in San Antonio (United States)

Quore allows you to centralize some of the most important functions of the hotel. Communications logs allow information to be shared quickly as well as knowing who has and has not read the entry. Preventive Maintenance and Deep Clean tracking can be customized to your rooms and allow easy tracking and reporting. Quore is a great product and the support is top notch.

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Front Office Manager from Branded in San Jose (United States)

It integrates communications from all departments and allows a single interface for the entire hotel to operate together as a connected community.

General Manager from Branded in Murfreesboro (United States)

Easy, on the fly inspections WITH picture capture capability! The training is so user friendly AND you can use your own mobile device! I have used StarGuest Response and a couple others like it. Quore offers SO Much More!

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General Manager from in San Jose (United States)

1- Immediate response between departments to solve issues. 2- Attachment of pictures for before and after an issue.

Manager, Web & Mobile Marketing from Branded in Monterey (United States)

- Quore is easy to use - Makes impact to hotels metrics - I like that Quore is software with no hard equipment - The Quore team is outstanding to work with

General Manager in Milwaukee (United States)

Real time communication, planning and great time management tool. Follow up and future ability to link into PMS system.

Front Desk Supervisor from Other in Lubbock (United States)

I liked the ease of not having to call issues over our radio system every time a problem occured. The fact that it would automatically pop up on our maintenance/housekeepers devices was great.

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Executive Housekeeping Manager from Branded in San Jose (United States)

Each department is up to speed on whats going on during the day to day operations of our property. Everyone can download the app.

Hotel Development Manager from Branded in Nashville (United States)

-Comprehensive & user friendly -Real-time task tracking -Improves task logging -Improves task communication between various departments -Accessible from any computer or mobile device

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Director of Facilities Management from Branded in Bryan (United States)

1. Ease of use 2. Great support 3. Works for all departments 4. The training for this software is easy and if you can use an app on a smartphone you can use Quore.

Maintenance Engineer from Branded in San Jose (United States)

I like being able to look at Quore and plan my day by what is posted for my department or assigned to me.

Assistant General Manager from Branded in Franklin (United States)

Streamlines communication, tracking and resolution. By far the most user friendly system I have used in my 20 years of experience.

Front Office from in San Jose (United States)

-Being able to stay up-to-date on info all in one spot -Being able to access it anywhere -Simplicity of navigating it

Vice President of Operations from Limited Service in Brentwood (United States)

It is evident that this product was developed by industry professionals they took a simple PM program and built it to incorporate all departments within a hotel. When used to its fullest capacity communication and asset management is brought to a new level. The ease of use is incredible.

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General Manager from Branded in San Jose (United States)

We have enjoyed using this system to communicate and track things at our hotel. We use it for lost and found, Preventative Maintenance, General Cleaning, Pass on Logs and much more. My Cheif Engineer has worked in the hotel business for many years and he says this is the best system he has used.

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General Manager in Lansing (United States)

It streamlines the process of placing and tracking work requests; guests issues and property maintenance.

General Manager in Altamonte Springs (United States)

It is simple/intuitive yet detailed and lets us really drill down into the data. I like that we can access past information from rooms and enter pictures for work orders.

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Sales & Marketing Manager from Branded in San Jose (United States)

This Software was easy to use and all employees could view and comment. You then could set up budget, goal, inspections etc. all on this platform that the whole team could view.

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Operations Manager in Little Rock (United States)

It is very user friendly so anyone can become very proficient with it quickly. Great for addressing guest requests.

General Manager from Branded in Nashville (United States)

I love the accessibility. As a Regional Director of Operations I can look at our entire portfolio in regards to desk logs, PM's, and complaints at any time and at any location. Quore allows us to communicate quickly and between departments. I implanted Quore 4 years ago and find that the ROI is invaluable. We no longer have any paper logs to track for inspections. Owners can budget more effectively for the future based on age of equipment and replacement rate from previous years. GMs can make an impact with guests by know what happened while they were away with out a long conversation at the desk or the surprise ambush when they walk in the door in the morning. Take all the paper away the first day. Cash logs can be kept in Quore, Pass on logs and all maintenance issues and tickets can be tracked and verified. Use Quore to allow your staff to take their service to the next level and create those WOW moments by ensuring that a note on a scrap piece of paper doesn't get lost, that your guest got the extra towels they asked for all while saving you time. I wouldn't oversee or work at another property that I was not able to implement Quore. The support team is incredible and Quore is able to grow and breathe with different hotel sizes and needs.

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Area General Manager from Other in Washington (United States)

Detail tracking of PM, guest room issues, repairs and guest requests and tracked response

General Manager from Branded in Naples (United States)

The ease of use and the amount of tools / features you have at your disposal. It is a very comprehensive software and it helps us stay on top of projects, deep cleans, PM's, etc... Best of all, it makes the staff be 100% on the same page when it comes to communication.

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General Manager from Branded in Atlanta (United States)

Easy to use and inexpensive

Director of Sales and Marketing in Austin (United States)

Great communcation and tracking tools

General Manager from Branded in San Jose (United States)

Pulls all aspects of operations into one app

General Manager in Springdale (United States)

I like having this functionality go paperless and that the app can be downloaded on associates phones and free of charge

General Manager from Branded

Honestly I see no reason to have Quore. It is a system easy to use but our hotel is so small that its just another pain and another system to teach and another bill.

General Manager from Airport/ conference

Functionality and ease of operation via mobile app. Training is a snap and reports are easy to manage.

General Manager from Branded

Our team is consistently able to see in real time daily communication from all departments. We are staying on top of the daily jobs we need to complete thanks to Quore!

General Manager from Branded

The communication that is used on property level between departments help for increase in guest satisfaction.

Training Manager

very easy to use, from day one everything went smooth, everybody loves it, the platform, keeps everybody well informed of what is going on in every department

Operations Manager from Branded

The simplicity of this program. Everyone finds this very useful. After posting everyday notices and work orders the clarity and record of the projects is so much appreciated.

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Director of Facilities from Branded

QUORE is at the core of our group of hotels, communication, collaboration and interaction have all increased. Hotels are communicating more with team members, guests and corporate staff. Guest Satisfaction is also increasing and with continued focus on the plan we hope all hotels to achieve better performance and fewer guest complaints. On going training and support by the QUORE Team has been amazing and we look forward to all becoming QUORE Champions.

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HR from Resort

It is user friendly. Training was great and useful. very easy to use and employee buy in was excellent!

Security Supervisor

Being able to backtrack during the day that a service call was sent. Sometimes a radio call is answered, but during the day the recipient might become overburdened.

Marketer from Branded

Quore is user friendly, very well organized and very convenient.

Chief Engineer Supervisor from Branded

Easy to navigate. Easy of using and finding what you need and contacting other team members. You can use mobile any where that you are at.

AGM from Branded

The software is convenient for all types of communication and for keeping track of work orders. I love the fact that there is a mobile app. Being an AGM it is a great tool to have.

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Sales Manager from Vacation Rental

Everyone is well informed about guest relations, this is an easy and efficient way to all be on the same page.

Engineer from Resort

easy to download, works better on android ........................................................!

Front Office from Branded

Great communication tool for hotels. Work orders, guest complaints. All around easy to use and extremely helpful.

Front Office Manager (AGM) from Other

I really love that you can make ANY kind of notification you want with this. You can have your drawer count, maintenance notifications, housekeeping issues, and front desk log all in ONE place and never have to worry about it disappearing on you because someone picked it up and didn't bring it back!

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Corporate Director of Engineering from Airport/ conference

I am a corporate Director of Engineering for a Large Hotel Company and I use Quore as a life line to all my Hotels for Life Safety to Room preventive maintenance. I just have to say I have used a lot of CMMS Systems in my 35+ years of Engineering and Quore is one of the best I have see in Years. Thank you Quore as a bonus your Staff is the best.

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Assistant General Manager from Boutique hotel

Quore is okay but its nothing special. Same as any other hotel management software, in my opinion.

Guest Services from Branded

Efficient ways of keeping track of requests, tasks accomplished and unfinished, and lost and found items! Its best when ALL employees actually use it together, sometimes hard to get people to remember to log-in and report. But thats not the sites fault ;). Outside of that I recommend!

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Line Staff from Other

The only option on here that I found to be of any use is the cash drawer log. Everything else is much easier to write down in a book that is available (without having to have a million different user log ins) to everyone.

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Operations from Branded

I love the huge list of things to do in all levels of this software; its like the never ending story.

Front Office from Branded

We used to have to use work order slips to have maintenance look at anything that is wrong, now we just tap it into Quore and all our maintenance workers are alerted to the problems. It truly does streamline the process of communication between housekeeping, front desk and maintenance at our hotel when there is a problem with a room. It has also cut down on paper cost, eliminating the need for a lost and found log book, the work order slips, and message slips for housekeeping.

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Group Sales Manager from Branded

Great communication platform across the departments. We use Quore to address guest comments, log in calls and see that the designated department addresses all issues by tracking comments when jobs are complete. It helps communicating this way instead of by radio which sometimes get too loud or not loud enough. This way communication is static free.

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General Manager from Airport/ conference

Implementing this program at my hotel has helped us tremendously in making things that were difficult to an easy path to solve any issues. It's a great investment.

General Manager from Branded

The work orders and guest request items get translated in so many different languages, it is so helpful for our diverse staff. The Logbook is great for front desk pass-ons

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Director of Front Office from Branded

Very efficient and very user friendly. I had experience with Hot Sos before and I can say that Quore is amazing and great for all my staff to use and does the job. Very Happy with Quore. Great staff and support as well. Will recommend them for sure!

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Director of Sales and Marketing from Branded

Quore helps our Sales team learn about more about our guests and any issues they may have had during their stay. We can then reach out to both the guest and the company that they are traveling with to ensure they are satisfied with the resolution and anticipate any future challenges.

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HR from Branded

Quore has a great staff and great products, Quore's tools really help with Hotel Management. They have a great product offering and they are really easy to use.

Regional Manager from Branded

Having so much in one program and the ability to keep so much historical data without keeping paper files.

Director of Accounting from Branded

-seamless integration -elimination of redundancy -increases accountability of team members

VP of Hotel Operations from Branded

Great interaction with all team members and helps keeps us on track. Helps streamline the operations

Regional Manager from Branded

A great tool to centralize work and keep our teams on the same page working towards common goals.

Regional Manager from Branded

Quore has helped streamline the process for work order's and PM's as well as ensuring the follow up to maximize the guest experience. Great program and easy to use. Helps make the hotel run more efficiently while increasing communication.

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Director of Housekeping from Branded

That you can track guest request and work orders properly which allow to check both employee productivity and guest satisfaction.

General Manager from Branded

It is Easy to learn It is User Friendly It has Good reporting Replaces all paper reporting Staff love it

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reference customers

Chartwell Hospitality has been using Quore since its inception. It has been exciting to watch this tool expand into different departments of the hotel. As I tour the hotels, I am always excited to hear the enthusiasm our team members have in using Quore to better service the customers. Kevin Green Chief Operating Officer at the Chartwell Hospitality
We have been using Quore now for over two years on all of our hotels. We have found this system to be very effective in making the staff in our hotels much more productive. We have been using it as our central source of information for all our departments and for our above property Managers as well. We find the Quore system helps us tremendously in monitoring each department in our hotels and does a great job of making sure we are staying in sync with everything from guest service to property maintenance. The support we receive from the staff at Quore is top notch and has helped make our hotels operate very efficient. We would highly recommend this system for anyone in the hotel business. Mike Bou-Sliman Managing Partner at the Naples Hotel Group
I would recommend Quore to other GM's for a few reasons. First and foremost it allows for quicker more accurate communication so that we can better serve our guests. Quore's ability to track all departments means that I can see what is happening at my hotel in a glance, where my problems are, how many rooms housekeeping has cleaned so far for the day and were we are on our preventative maintenance, all of it at the touch of my fingers on my phone. Quore makes my life easier and allows me to spend more time with my guests and employees than behind a desk checking on paperwork. Allyson Trull General Manager at the Holiday Inn Express

Screenshots & video

92%usability