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SiteMinder (The Channel Manager)

SiteMinder (The Channel Manager)

Ranked 2nd in Channel Managers

Headquartered in The Rocks (Australia)

88 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
88 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The Ultimate Guide to Channel Management Software 2019
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Overview

86% recommend
Customer Service
4.1
Ease of Use
4.3
ROI
4.2
Implementation
4.1

Company info

Founded in 2006
Employees 500
Headquarter The Rocks (Australia)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Revenue Analyst from Boutique hotel

1. Calendar View 2. Res mapping screen is easy to use and setup 3. Ability to pull up res XML files which helps in trouble shooting.

Operations Manager

Customer service! The ease of navigating the page, once the training by the customer service is done.

Sales Executive from Resort

The prompt action and good service. Site Minder is always develop the system and update channel information. For example, the maximum update period of each agent is useful for us. We can update the price for agents as per mentioned period.

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Owner from Motel

Nothing comes to mind that I can think of.

Revenue Manager from Branded

It needs to deal with packages correctly ie; 2 nights BB with one dinner, spa packages, packages with several inclusions. The helpdesk is a disaster - one could be waiting over 24 hours for a response to an e-mail

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Reservations Officer from Branded

-The layout of the bookings, in the way where its clearer. Especially the guests names, beside the check in and check out dates then the room type. All in a top bar level or some sort. Not scattered across the page. -If the list of bookings could be allowed to change meaning how we view them. For example if we want it alphabetically or through booking dates, we can click on a task bar/toolbar for that option.

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Screenshots & video

86%usability

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