95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Suiteness

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Suiteness is a hotel tech company with the first suite-only booking platform offering users more bedrooms in the best hotels and a complimentary concierge. Suiteness offers exclusive luxury suites as well as more affordable connected suites for families and group travelers.

  • Based in Oakland, California
  • Founded in 2014
  • 20 employees on LinkedIn

Company Description

Suiteness is a hospitality tech company that offers an online booking platform with an inventory of exclusive suites from leading hotel b... read more

Suiteness is a hospitality tech company that offers an online booking platform with an inventory of exclusive suites from leading hotel brands for the first time. Suites range from standard one-bedrooms to exclusive stays with multiple attached rooms. The company is carving a niche for itself in the international travel industry as the leading website dedicated to hotel suites perfect for group travelers and families looking to stay together. The platform currently has access to suites from top hotel brands including Viceroy Hotel Group, Caesars Entertainment, Sands, Langham, and more, and currently serve Las Vegas, Miami, Los Angeles, New York, Orlando Chicago, London, San Francisco and Hawaii.

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Suiteness Ratings Summary

Recommend to a friend
98%
+0% above category avg.
Number of Employees 20 84% vs. category avg
Years in Business 4 98% vs. category avg
Suiteness vs. Category Average
N/A 4.6 Ease of Use
N/A 4.9 ROI
N/A 4.9 Support
N/A 4.8 Onboarding

User Reviews

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Suiteness

Reviewed on01/29/18

THE REVIEW

"Suiteness is a great site that features hotel suites and gives travelers access to unique experiences. Must tr..."

"Suiteness is a great site that features hotel suites and gives travelers access to unique experiences. Must try! Their implementation has been simple, quick, and efficient."

Pros

The filters make it easy to find exactly what you are looking for and the content is fantastic. You can tell it's been carefully curated. As an added bonus, you get a personal concierge whenever you make a booking. I also really like that a new pop-up window appears if you select a room so that you can easily compare rooms and toggle between rooms and search results. Great idea!


Cons

I love this concept, but they are still only offering suites across select cities. I wish they had more market options available! I also wish the map option would show hotels outside your originally selected city of you zoom out. It would be great to see all the options.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    4.5/5
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Suiteness

Reviewed on01/29/18

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Reference Customers

Partnering with Suiteness offers us direct access to our target Viceroy guest, while also making it simple and convenient to book their stay.
Nicholas A. Monteleone Vice President of Sales & Revenue Viceroy Hotel Group

Case Studies & News

  1. How Hotel Suites Can Compete With Airbnb And Vacation Rentals Read more
  2. Sweating the assets – how hotels are using their space in new ways Read more
  3. Hotel frustration leads to suite solution Read more

Product Overview

What is the product or service they provide?

Suiteness is a hospitality tech company that offers an online booking platform with an inventory of exclusive suites from leading hotel brands for the first time. Suites range from standard one-bedrooms to exclusive stays with multiple attached rooms. The company is carving a niche for itself in the international travel industry as the leading website dedicated to hotel suites perfect for group travelers and families looking to stay together. The platform currently has access to suites from top hotel brands including Viceroy Hotel Group, Caesars Entertainment, Sands, Langham, and more, and currently serve Las Vegas, Miami, Los Angeles, New York, Orlando Chicago, London, San Francisco and Hawaii.

read more

Suiteness is a hospitality tech company that offers an online booking platform with an inventory of exclusive suites from leading hotel brands for the first time. Suites range from standard one-bedrooms to exclusive stays with multiple attached rooms. The company is carving a niche for itself in the international travel industry as the leading website dedicated to hotel suites perfect for group travelers and families looking to stay together. The platform currently has access to suites from top hotel brands including Viceroy Hotel Group, Caesars Entertainment, Sands, Langham, and more, and currently serve Las Vegas, Miami, Los Angeles, New York, Orlando Chicago, London, San Francisco and Hawaii.

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What makes them unique?
  • The only place to book connecting suites: Most hotel suites are built with attached rooms that also have private entrances. But traditional hotel reservation systems cannot book these connecting suites together. Suiteness has developed technology that overcomes this limitation and is partnered with leading hotel brands to offer this to travelers so they get the space of a multi-room penthouse at a fraction of the price.
  • Complimentary, 24/7 concierge: All Suiteness members have access to a 24/7 complimentary concierge team, even before they book a suite. The concierge team can help with anything trip related – finding the best suite option, entry to hard to get restaurant and club reservations, in-suite requests like champagne on arrival, unique experiences, and more.
  • The option to stay now and pay over time: Suiteness has partnered with Affirm so our guests can choose to book now and pay for their suite over time. Guests can select 3, 6, or 12-month payments with rates starting at 0% APR and this comes with no hidden fees, deferred interest or late penalties.
  • Best Price Guarantee: Suites on the website are guaranteed at the best price online, and the company matches lower prices found anywhere else.
read more
  • The only place to book connecting suites: Most hotel suites are built with attached rooms that also have private entrances. But traditional hotel reservation systems cannot book these connecting suites together. Suiteness has developed technology that overcomes this limitation and is partnered with leading hotel brands to offer this to travelers so they get the space of a multi-room penthouse at a fraction of the price.
  • Complimentary, 24/7 concierge: All Suiteness members have access to a 24/7 complimentary concierge team, even before they book a suite. The concierge team can help with anything trip related – finding the best suite option, entry to hard to get restaurant and club reservations, in-suite requests like champagne on arrival, unique experiences, and more.
  • The option to stay now and pay over time: Suiteness has partnered with Affirm so our guests can choose to book now and pay for their suite over time. Guests can select 3, 6, or 12-month payments with rates starting at 0% APR and this comes with no hidden fees, deferred interest or late penalties.
  • Best Price Guarantee: Suites on the website are guaranteed at the best price online, and the company matches lower prices found anywhere else.
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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, Europe

Price range for a single 150-room hotel
Multi-prop discount
No

Features

  • Connecting Suites:

    Most hotels are built with suites with one more attached bedrooms that have private entrances but these connecting suites cannot be booked through the traditional reservation system. Suiteness has developed the technology to book these connecting suites online and is bringing them in front of the right people.

  • Complimentary concierge:

    Suiteness offers a complimentary concierge service for all members to help with everything needed on a trip – right from finding a suite to booking transport to arranging champagne on arrival. More than 50% of Suiteness users talk to the concierge while planning trips and Suiteness concierge bookings have grown over 10x in the past two years.

  • Pay over time with Affirm:

    Suiteness has partnered with Affirm so guests can split their purchase into easy monthly payments starting from 0% APR. Unlike other credit providers, Affirm has no hidden costs or surprises down the line.

  • Pay by group:

    Suiteness offers Pay By Group so group travelers can split costs and pay individually.

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Implementation

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4.8

More than just a booking
Suiteness helps hotels better understand and serve their customers by providing in-depth customer insight and intelligence.

Transparency
Suiteness offers full transparency and customer visibility to allow hotels to cater to their best customers.

read more

More than just a booking
Suiteness helps hotels better understand and serve their customers by providing in-depth customer insight and intelligence.

Transparency
Suiteness offers full transparency and customer visibility to allow hotels to cater to their best customers.

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Support

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4.9
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep <10
  • Updates Email
  • 24/7 support Live chat, Phone, Email

Integrations

Suiteness’ unique push/pull integration works with offline or online systems allowing hotels flexibility and control of thier most prized inventory. Hotels can manage inventory the way they want to and have complete control over what is and isn’t available.

read more

Suiteness’ unique push/pull integration works with offline or online systems allowing hotels flexibility and control of thier most prized inventory. Hotels can manage inventory the way they want to and have complete control over what is and isn’t available.

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Frequently Asked Question

  • What is Suiteness?

    Suiteness is a hospitality tech company that is disrupting travel by solving for limitations posed by traditional hotel reservation systems. The company offers an online booking platform with an inventory of exclusive suites from leading hotel brands for the first time. Suiteness was founded in 2014 after one of the co-founders, Kyle Killion, discovered that it was too hard to find a place to stay together in a hotel.

  • How is Suiteness funded?

    In September 2015, the company launched Suiteness.com in Las Vegas with funding from investors including Structure Capital and Scott & Cyan Banister, and in Summer 2016, the company took part in Y Combinator’s accelerator program.
    In December 2016, Suiteness raised $5 million in a Series A round of funding, led by Bullpen Capital and Global Founders Capital and including participation from Max Levchin’s (co-founder of PayPal), HVF fund, Kima Ventures and Y-Combinator.

  • Which hotels currently work with Suiteness?

    The platform currently has access to suites from top hotel brands including Viceroy Hotel Group, Caesars Entertainment, Sands Las Vegas Corp, Langham, and more, in Las Vegas, Miami, Los Angeles, New York, Orlando Chicago, London, San Francisco and Hawaii. The company is expanding its suite inventory rapidly in key markets across the world.

  • Is the technology different from a typical OTA?

    Suiteness is not a hotel OTA, it is a technology company. The inventory is unique and this is because Suiteness has a unique technical solution to a problem that has not been addressed before. The travel industry has been built in disparate pieces and through outsourced technology providers. When most OTAs started they were connecting to hotels via the GDS. But more recently, hotels have started focusing on direct bookings so they have opened up their APIs. Instead of treating this opportunity as a better GDS, Suiteness is integrating more deeply with hotels. Suiteness understands a hotel’s inventory, build it on to the system, and then map this onto hotel APIs. This way the platform is able to unlock new inventory previously only available to front desk agents.

Post a Question

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