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TrustYou (Guest Surveys)

Ranked 4th in Guest Feedback

71 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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verified reviews 8
expert reviews 0
references 3
articles 0
integrations 19

Overview

78% recommend
Customer Service
4.1
Ease of Use
4.1
ROI
4.1
Implementation
4.0

What customers love about TrustYou (Guest Surveys)

Director of e-Commerce from Other in (Slovenia)

The thing I like most about TrustYou's guest surveys is the flexibility to personalize the survey. I also really like the helpfulness of TrustYou's staff.

Corporate Quality Analyst from Other in Sunnyvale (United States)

TrustYou's software provides quite exact semantic analysis, allows for very customizable tiles & reports and supports German language which we need

General Manager from Other in Heiden (Switzerland)

- all reviews are found in one place - Easy to respond to and analyze - Possibility to create specific surveys made to measure for the hotel

E-business Manager from Boutique hotel in (Macau)

Survey serving a basic function at a very reasonable price. All information / fields are well clustered.

IT Manager from Resort in (Indonesia)

the most simple, creative and helpful tools

RDM from Resort

Considering the large number of platforms where our guests can review us, Trustyou provides us the easiness of being aware all on one site only. Nicely organized reports do help us to see the big picture.

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Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and they prepared a nice table with a good set up'' sentence is positive but the first sentence is "restaurant is full" so It became as negative on TrustYou in the sentiments. Normally the guest tried to mention that the staff is helpful! Unfortunately as a guest relations manager, I am not able to get a healthy report from TrustYou.

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Quality Improvement Manager from Resort in Trou d'Eau Douce (Mauritius)

In terms of customer service this is excellent and it is interesting to have all comments on one platform.

reference customers

Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br /> Shanna Davis Marketing Manager at the Ayres Hotels
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times. Selim Imre Rooms Division Manager at the Aska Hotels Baran
Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere. Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station

Screenshots & video

82%usability