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TrustYou (Messaging)

TrustYou (Messaging)

Ranked 5th in Guest Messaging Software

Headquartered in München (Germany)

82 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
82 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download


84% recommend
Customer Service
Ease of Use

What customers love about TrustYou (Messaging)

General Manager from Branded in Sunnyvale (United States)

Tool is really easy to use and we don't have to put much effort to train our staff on this. It has all the required features which are used for communicating with our guest. With this tool, we have noticed that our overall performance score has improved because our guests can easily reach to us and we solve their issues quickly. If you really want a simple tool which can help you get in touch with your guests and help improves your performance score then you should try this. The unique thing about this product is that it is part of the whole platform where you can also manage your post-stay surveys along with your pre-stay and on-site surveys.

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Owner from Boutique hotel in Hilo (United States)

It was very easy to get up and running using the integration with our PMS. After training from their CS team, we were sending automated pre-arrival messages in about a week, and could directly attribute more new sales to TY Messaging that more than justify the cost. It has generally made our staff more accessible and our guests genuinely seem to appreciate the semi-automated personal touch. * automated engagement, personal responses * increased add-on sales (activities, etc) * centralized guest messaging * management oversight of staff communication * alerts for delayed responses

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Guest Experience Manager from Branded in Anaheim (United States)

- It is very easy to use for people with very little experience - Easy setup - Low implementation costs

Assistant Front Office Manager in Mountain View (United States)

The company does a really great job with training for the program. They email us frequently with questions and updates offered. They're very easy to contact if anything goes wrong.

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General Manager from Branded in Anaheim (United States)

I love the overall concept of messaging prior to arrival and the convenience to the staff being able to have everything taken care of prior to arrival.

Front Desk Manager in San Francisco (United States)

For most of a guests' time on property they really don't need much, but when they do, they expect it immediately and need an easy way to connect with the hotel to get it. What Trust You Messaging allows us to do is be able to make that connection with guests early on in their stay by engaging them via email and/or text message which opens up a frictionless line of communication to connect with the hotel. Couple other pros: - Mobile checkin: Allows our housekeeping team to know when guests are arriving and allows us to set expectations better with guests - Upsell opportunities: We can offer low touch upsells to guests via the mobile checkin feature allowing us to generate additional incremental revenue from upgrades and ancillaries

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Concierge from Resort in Caracas (Venezuela)

Is a very ideal software to complement the work I do (translated from spanish)

Concierge from Other in Charleston (United States)

Good way to reach out to guests, people like that they feel connected in a more convenient way to them.

Assistant General Manager from Other in Santa Clara (United States)

Easy to communicate with guests. Very reliable platform.

Front Office Manager from Branded in San Jose (United States)

Accessibility for guests to agent relations.

concierge from Other in Charleston (United States)

It makes communication easier for guests and employees.

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and they prepared a nice table with a good set up'' sentence is positive but the first sentence is "restaurant is full" so It became as negative on TrustYou in the sentiments. Normally the guest tried to mention that the staff is helpful! Unfortunately as a guest relations manager, I am not able to get a healthy report from TrustYou.

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Managing Director from Other

- that we can see all Reviews on one click and we have all the latest news and comments from our guests at all times.

Guest Services Supervisor

It's a pretty good service as far as the messaging goes. The concept itself is good yet there have been many hiccups.

Hotel Manager from Boutique hotel

easy two way guest communication different means of conveniently contacting guests

Hotel Manager from Boutique hotel

Quick and easy overview of all reviews Ability to see into competitors reviews Ease of use

Ex.Housekeeper from Boutique hotel

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Chief Engineer from City Center Hotel

knowing update guest feedback knowing more in market status evaluation with tools better

Manager from Resort

Fast feedback from guest and possibility to improve in short time, one place all important information about the hotel

Front Office Manager from City Center Hotel

- can connect with all social media related guest comment coming from - we can see the score from surrounding competitor

Human Resources from City Center Hotel

All detail which show on report. Too easy to find point of view to improve

Cluster Manager-Marketing & Communications, India from Extended Stay

The complete dashboard, which gives access to all reviews marketing snapshots in one go.

General Manager from City Center Hotel

The PMS integration is very convenient, though with every update there always seems to be several days of chaos.

Front Office Manager from Boutique hotel

We can answer all guest questions and request days before they arrive. This helps us be proactive with our guest. They know everything is already taken care of.

Director of Operations from Resort

The platform is user friendly and allows us to make training and responding to our guests a priority!

Executive Housekeeper from Resort

I liked every thing in trust you about survey, report and every thing . I like competitor between hotels

Hotel Manager from City Center Hotel

perfect analytics tool great support easy to use save time everything in one place

Products and Online Reputation Director from Other

Amazing ORM platform! Our hoteliers clients love the user friendly interface and the fact that can manage all their online reputation from one single system! ("one stop shop"). Highly recommended.

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Analyst from Branded

Our company is much more able to easily aggregate and respond to reviews with the tools TrustYou provides.

Hotel Manager from Boutique hotel

Guest Feedback & messaging platform. Easy to monitor all incoming feedback that comes from various channels.

Human Resources Executive from Resort

All the aspects are excellent as per my view and the way it actioned also good

Sec to DOR from Resort

Customer Care colleagues are very excellent they are very efficient with replies and assistance. I love all the reports for TrustYou easy to understand and which helps me to analysis our company score presentation. TrustYou gives us better idea and option how to read and react with our concerned departments. Thanking you for your all assistance analyzing reports in simpler form to read and relay to another colleague. Best regards and Happy New Year 2019

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GUEST RELATION from City Center Hotel

.The ranking in comparaison to our concurent .the point that we need to focalize on so as to fulfill guest wishes .Guest feedback

Head of Marketing from City Center Hotel

The handling is very simple, which we like very much. It's good to have a platform where all messages are pulled together. Otherwise it would be difficult if you had to answer all the evaluations on the individual booking portals. Many thanks for that!

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Revenue & Quality Coordinator from Airport/ conference

Quick overview over all platforms. Very user friendly and also easy on the eye.

CEO from Boutique hotel

Exellent dashboard with the most useful information, also for department task

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reference customers

Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step. Jim Harness General Manager at the Acme Hotel Chicago
TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience. Kathryn Carling Hotel Manager at the Doma Hotels Canberra

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