61
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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TrustYou (Messaging)

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Guest feedback and messaging solutions to enhance the onsite guest experience.

  • Based in München (Germany)
  • Founded in 2008
  • 113 employees on LinkedIn

Company Description

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance marketing, improve guest experiences, and achieve operational excellence. While guests are on-site, TrustYou’s guest messaging solutions open channels of communication between guests and hotels, improving the overall guest experience. Guest feedback provides validation for hotels to maintain service levels, make impactful improvements, or launch new programs.

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TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance marketing, improve guest experiences, and achieve operational excellence. While guests are on-site, TrustYou’s guest messaging solutions open channels of communication between guests and hotels, improving the overall guest experience. Guest feedback provides validation for hotels to maintain service levels, make impactful improvements, or launch new programs.

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TrustYou (Messaging) Ratings Summary

Recommend to a friend
79%
-6% above category avg.
Number of Employees 113 209% vs. category avg
Years in Business 10 29% vs. category avg
Ranked 6th in
TrustYou (Messaging) vs. Category Average
N/A 4.6 Ease of Use
N/A 4 ROI
-2% 4.3 Support
+2% 4.4 Onboarding

User Reviews

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TrustYou (Messaging)

Reviewed on03/19/2019

THE REVIEW

"A great tool for easily messaging guests where they are used to receiving messages"

"A great tool for easily messaging guests where they are used to receiving messages"

Pros

For most of a guests' time on property they really don't need much, but when they do, they expect it immediately and need an easy way to connect with the hotel to get it. What Trust You Messaging allows us to do is be able to make that connection with guests early on in their stay by engaging them via email and/or text message which opens up a frictionless line of communication to connect with the hotel. Couple other pros:
- Mobile checkin: Allows our housekeeping team to know when guests are arriving and allows us to set expectations better with guests
- Upsell opportunities: We can offer low touch upsells to guests via the mobile checkin feature allowing us to generate additional incremental revenue from upgrades and ancillaries


Cons

The one complain that I've heard from staff is that they don't like having 'another thing' to manage. That is, when requests come in from guests our staff get notified via the dashboard and they have to follow up. From an ownership perspective, this really isn't an issue though because...well...our staff are supposed to be receiving and handling guest requests! This is just a more efficient way to do so.


  • Likelihood to Recommend
    4/5
  • Return on Investment (ROI)
    3/5
  • Customer Service
    4/5
  • Ease of Use
    4/5
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TrustYou (Messaging)

Reviewed on19/03/2019

Top Alternatives

HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

Kipsu

Minneapolis, MN
89 HT Score

GoMoment

Santa Monica, CA
64 HT Score

Reference Customers

Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step.
Jim Harness General Manager Acme Hotel Chicago

Case Studies & News

  1. Consumer Research Reveals Guest Preferences and Expectations for Direct Hotel Communication Read more

Product Overview

What is the product or service they provide?

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance marketing, improve guest experiences, and achieve operational excellence. While guests are on-site, TrustYou’s guest messaging solutions open channels of communication between guests and hotels, improving the overall guest experience. Guest feedback provides validation for hotels to maintain service levels, make impactful improvements, or launch new programs.

read more

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance marketing, improve guest experiences, and achieve operational excellence. While guests are on-site, TrustYou’s guest messaging solutions open channels of communication between guests and hotels, improving the overall guest experience. Guest feedback provides validation for hotels to maintain service levels, make impactful improvements, or launch new programs.

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What makes them unique?

TrustYou is the only one-stop shop guest feedback solution, offering the leading tools for review analytics, online reputation management, guest satisfaction surveys, and guest messaging, all in one, sophisticated product suite.

read more

TrustYou is the only one-stop shop guest feedback solution, offering the leading tools for review analytics, online reputation management, guest satisfaction surveys, and guest messaging, all in one, sophisticated product suite.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Guest Messaging Platforms Features

Top Alternatives

HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

Kipsu

Minneapolis, MN
89 HT Score

GoMoment

Santa Monica, CA
64 HT Score

Support

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4.3
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep >50
  • Updates Product updates are made monthly and sent out to all customers via email. There are also in-tool alerts available the first time you log-in after a new product update.
  • 24/7 support Live chat, Email, Online knowledge base

Frequently Asked Question

Top Alternatives

HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

Kipsu

Minneapolis, MN
89 HT Score

GoMoment

Santa Monica, CA
64 HT Score

Top Alternatives

HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

Kipsu

Minneapolis, MN
89 HT Score

GoMoment

Santa Monica, CA
64 HT Score