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TrustYou (Review Marketing)

TrustYou (Review Marketing)

Ranked 3rd in Direct Booking Tools

Headquartered in München (Germany)

64 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
64 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Direct Booking Platforms
Free download

Overview

87% recommend
Customer Service
4.7
Ease of Use
4.7
ROI
4.4
Implementation
4.5

What customers love about TrustYou (Review Marketing)

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and they prepared a nice table with a good set up'' sentence is positive but the first sentence is "restaurant is full" so It became as negative on TrustYou in the sentiments. Normally the guest tried to mention that the staff is helpful! Unfortunately as a guest relations manager, I am not able to get a healthy report from TrustYou.

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Manager from Vacation Rental

Review Management and overview about reviews! Guest Feedback helps also!

Guest Experience Manager from Resort

I mostly like TrustYou's customer service, they are all very helpful and kind. If we need any assistance all of the guys immediately take an action.

Ex.Housekeeper from Boutique hotel

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Front Office Manager from City Center Hotel

- can connect with all social media related guest comment coming from - we can see the score from surrounding competitor

Human Resources from City Center Hotel

All detail which show on report. Too easy to find point of view to improve

Director from Boutique hotel

The fact that all is centralized through one platform. All my GMs can access with their own user access.

Executive Housekeeper from Resort

I liked every thing in trust you about survey, report and every thing . I like competitor between hotels

Senior Manager from City Center Hotel

Easy staff to deal with. Easy portal to navigate through. Accurate reporting.

Hotel Manager from City Center Hotel

perfect analytics tool great support easy to use save time everything in one place

Products and Online Reputation Director from Other

Amazing ORM platform! Our hoteliers clients love the user friendly interface and the fact that can manage all their online reputation from one single system! ("one stop shop"). Highly recommended.

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Human Resources Executive from Resort

All the aspects are excellent as per my view and the way it actioned also good

Head of Marketing from City Center Hotel

The handling is very simple, which we like very much. It's good to have a platform where all messages are pulled together. Otherwise it would be difficult if you had to answer all the evaluations on the individual booking portals. Many thanks for that!

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Revenue & Quality Coordinator from Airport/ conference

Quick overview over all platforms. Very user friendly and also easy on the eye.

CEO from Boutique hotel

Exellent dashboard with the most useful information, also for department task

reference customers

We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times. Selim Imre Rooms Division Manager at the Aska Hotels
Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic. Stephan Keschelis Vice President E-Commerce & Digital Transformation at the NH Hotel
Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better. Tetsuya Nakashima Facilities Management Division Manager at the Namba Oriental Hotel

Screenshots & video

94%usability