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WebRezPro

WebRezPro

Ranked 9th in Property Management Systems (PMS)

Headquartered in Calgary, AB, Canada

59 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
59 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
2019 Hoteliers Guide to Property Management Systems
Free download

Overview

81% recommend
Customer Service
4.9
Ease of Use
4.3
ROI
4.9
Implementation
4.3

Company info

Founded in 1994
Employees 17
Headquarter Calgary, AB, Canada

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Bed & Breakfast

Easy to use. Keep record. Print Invoices. Add other sales items. Great booking and accounting tool.

General Manager / Owner from Boutique hotel

WebRezPro is extremely simple to learn yet surprisingly powerful. The interface, at first, seems a bit dated until you realize it is intentionally created that way so that it loads extremely quickly on desktop and mobile devices alike with great browser compatibility. The greatest feature of WebRezPro in my mind is its extensibility and WebRez is very good about adding new interfaces regularly. At present we use nine different interfaces that encompass everything from payment processing to reputation management and everything in between, after the initial setup, the interfaces generally run flawlessly.

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Managing Director from Boutique hotel

We have used WebRezPro at two mid-sized boutique hotels (70 rooms and 62 rooms) for over a decade. WebRezPro has been extremely reliable in that time. It is versatile and can be adapted to any needs. It can scale as your property grows, and integrates with practically every major hospitality technology platform out there (from OTAs to CRS platforms to CRM solutions, phone systems, lock systems, etc). It is also very cost-effective and their customer support team is the best we have seen in the hospitality tech industry (and we have tried over a dozen different hospitality technology platforms for various needs over the years).

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Owner from Boutique hotel

WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform.

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Events and Catering Sales

There are certain fields that do not propagate to other pages even though they are the same for our property. Maybe other hotels need them, but as a small property we need to customize.

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President from Resort

1) Difficult to learn. If you want it to be an outstanding sales tool, expect to put 2 weeks solid into configuring it. No pain, no gain. 2) Highly responsive support but they don't keep their documentation up with all the changes. 3) Reminder system is primitive. 4) Online waitlist system does not take minimum night stays into account so it generates false leads the rooms have opened up. 5) If you don't want the calendar to display your rates, then you can't use the calendar. The standard booking widget where you ask the guest's arrival and departure date works well. 6) Numerous ways to come up with rates, but hard to manage if you've got bunch (15 or more . . . ) 7) Stange lack of focus on the booking date. Few of the common reports have it as a column. 8) Mobile interface for the OWNER is awful! I only use it on my laptop. 9) Customer records only loosely connected with folios. Keeping tabs of repeat guests takes focus and there's no way (when I bought it) to import your history from the previous system.

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Screenshots & video

86%usability

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