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Whistle

Ranked 1st in Guest Messaging Software

Headquartered in Los Angeles, California

97 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
97 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Overview

98% recommend
Customer Service
4.8
Ease of Use
4.8
ROI
4.7
Implementation
4.7

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What customers love about Whistle

Maintenance Department in Big Bear Lake (United States)

My favorite thing about whistle is that we can eliminate making unnecessary and time consuming phone calls. Being able to communicate with people within your company quickly and efficiently to be able to resolve things quickly - is key.

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Front Office Manager in Big Bear Lake (United States)

What I really love about Whistle is it is so easy to use. It makes is so easy to communicate with employees, vendors and guests.

Owner from Boutique in Santa Barbara (United States)

Whistle has elevated our guest experience. We receive daily praise about how nice it is that we are in contact with our guests from the time they make their reservation to the time they leave our property. We are able to contact guests from around the world through our Whistle service and it gives us a connection that guests are not used to, but love. We used it when our area experienced terrible natural disasters to keep our guests informed of the status of the fires and mudslides. Our past guests also used it to check on us during this time. Whistle is an integral part of our hotel and we are so glad that we found Whistle.

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General Manager from Branded in Englewood (United States)

It is very easy to use and the results were both measurable and obtainable, and I participated in 2 training sessions at 2 different hotels, and the staff at both hotels were up and running 100% on their very first day, immediately following the training session. It was great to see that no matter how much computer or social media experience and skills that you had, the associate quickly understood the "Whistle"processes, and were able to see how they can improve customer service in the hotel. It actually made their jobs easier, and even more enjoyable because they experienced first hand communication with our clients prior to their arrival, and were able to answer questions, and prepare our customers for an even better guest experience before they even entered the hotel. You can see by the customer responses to their questions, that they felt engaged and appreciated by the team well in advance of their arrival. We actually improved our overall guest service scores by 13.8% over a 2 month period after rolling out Whistle!! Implementation is very easy, and the training is fast, comprehensive, and as a new client to Whistle we felt that we were important to them, and they wanted to make sure we were successful. Their response to questions was fast and on-point. My advice to others in the hospitality business is to try it out, and my main reason for this is because visitors to hotels sometimes run into other situations prior to their arrival that cause them to be delayed, or experience poor service elsewhere. They really can face tough roadblocks, such as traffic, airline delays, poor weather, long lines a rental car agencies and so on, so they are not enjoying their trip even before they arrive at the hotel. Whistle allows you to communicate with them before they get there (as well as in the hotel), and they can tell you upfront their new ETA, or maybe they want to make sure the restaurant will be open for them, or they forgot to ask for feather pillows and so on and so on. So by allowing them to have a friendly person to write back to on the other end, who gives them warm, and direct answers to their questions, and who is also looking forward to their arrival...Whistle...allows the hotel to set a true Welcome tone or "Bright Hearted" as we say at Hilton Garden Inn and the customers know that their arrival will be perfect, and they feel that their day just got better!! Whistle Works!!

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General Manager from Branded in Bakersfield (United States)

We've been using Whistle for a year and a half been a great tool for communication with our guest prior, during and after a guest stay. If guest do not like it they can just "stop" to opt out. Customer Since: 2016 Usage: Daily

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General Manager from Boutique in San Luis Obispo (United States)

We have been using Whistle since last year and our guests love using it. We send pre-arrival, welcome, and checkout text to all our guests. Guest find it an easy way to let us know if they need anything during their stay. It is very easy to use and has become a part of our daily routine. Usage: Daily Customer Since: June 2017

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Front Office Manager from Branded in Irving (United States)

The Whistle App is extremely user friendly & the set-up and with Jonathan made the initiation seamless.

Front Office Manager from Branded in Santa Clara (United States)

It allows me to communicate with the guest as well as my team. It completely eliminates the use of paper and allows me to only use one portal.

Guest Relations Coordinator from Branded in Los Angeles (United States)

Easy working with the system, quick follow up with guest if guest reply back to you. Been able to text and keep the conversation till you manually deleted it.

Assistant General Manager from Branded in Los Angeles (United States)

The speed and service it allows to interact with our hotel guest(s). It is very simple to use. I like the fact that it allows you to use a guest request log.

Director of Sales in Garden Grove (United States)

I love that it allows us as a hotel to interact as a guest and from the guests perspective it makes requests so much easier especially if you are not physically on property. Allows for greater and enhanced guests interaction.

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General Manager Hampton Inn Anaheim/Disneyland Area from Branded in Englewood (United States)

From the initial training to the constant support, Whistle has been an amazing messaging service for our hotel. They're constantly looking to enhance features and am always open to feedback to help them grow; leading to the features that have been added within the past year alone.

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Assistant General Manager from Branded in Englewood (United States)

This service is extremely user friendly for team members and guests alike. It limits the need for constant phone calls back and forth and allows the front desk agents to focus on both the guest in front of them as well as those with requests, without having to be on the phone.

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General Manager from Boutique in Los Angeles (United States)

Simple and easy to use - Fast in answering user questions. There are other companies out there, you will wind up not using all the things you are paying for. Whistle covers all the bases that you will need and will be using daily. Whistle is a streamlined application and very user friendly. I have worked with others - we wind up not using the other features.

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Director Of Front Office from Branded in Denver (United States)

I absolutely love how Whistle has enabled us to take our guest service to another level while allowing our team to multi-task and get really creative with our guest interactions. Our tech-savvy guests love the ability to communicate with us in a quick and efficient manner, which in turn has increased our GSS (Service) scores. Whistle has also enabled us to streamline our interdepartmental communication, as well as to track Housekeeping and Maintenance work orders with instant updates being sent via text.

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Director of Operations from Branded in Los Angeles (United States)

Ease of the software; staff are able to adapt to this method relatively easily Training Provided by Whistle was clear and easy to initiate Comfort of guest use; guests have grown fond of this service as it allows them to easily communicate with staff using a method which they are comfortable with

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General Manager from Branded in San Diego (United States)

The software is very user friendly and intuitive. Everyone has picked on using the day we started using it.

General Manager from Boutique in Los Angeles (United States)

Software installation. Training provided by Whistle team. Recommendations Whistle Team made in setting up our system based on our service deficiencies. Very simple for the staff to use How the analytics can help you improve staff efficient and improve guest satisfaction and experience. Expandable Best Price Value compared to other systems. Ongoing support from Whistle Team System is exactly what we needed! First 6 months of utilization, improved overall service and guest experience 12%

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Reservations Manager in Big Bear Lake (United States)

To begin, I have no idea how we ever survived without Whistle. Communications between our office, remote staff and our guests is so much more streamlined, easy to access for reference, and quicker than ever before. We are so pleased with the ease of use! Not to mention the fantastic support we receive, friendly professional, effective, and oh so convenient!

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Director of Operations from Branded in Los Angeles (United States)

Ease of installation and comfort of use by our staff. Allows us to build relationships with guests by using a communication method that they are comfortable with.

General Manager from Branded in Downey (United States)

- Text Message and mobile message enables our hotel - Modernizes our hotel experience for guest - The ease of use for staff - Allows us to better serve guests - Helps boost guest engagement - Helps us boost our Brand survey scores and TripAdvisor scores - Increases Employees efficiency at the front desk with inter departmental communication - Decreases amount of phone calls to the hotel - The Support from the Whistle team is phenomenal for a software company and is 24/7 - Has great analytics and real time features Overall Highly recommend this software for hotels looking to better communicate with guests.

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General Manager from Other in Dubai (United Arab Emirates)

Easy to use, convenient, unlimited messages can be sent, great interface, mobile app works great, alerts and notifications are useful, increased guest satisfaction, personalized touch and better service. Fast/modern way of communication/24hr availability.

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General Manager from Branded in Oakland (United States)

Whistle has an innovative and simplistic design

Front Office Supervisor from Boutique

It's an easy to use and teach platform, easy to access information, and the campaign feature is a must!

Front Office Manager from Airport/ conference

They were the perfect solution to our needs! Their features have been game changers and we have been able to resolve so many more guest problems than we had before. The reservations tab specifically makes it so that we don't have to worry about pulling lists every day, we can set it up a week or two in advance. The survey feature helps give us an idea of what the guest will answer on the checkout survey from corporate and gives us a chance to raise those scores before it hits the guest's inbox. The support is amazing as well, answering any questions we've had and working with us on features in development.

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Assistant General Manager from Boutique

The software is easy to use for our staff, both internally and for communicating to guests. It's affordable, and the support team on the Whistle side is easy to deal with. Whatever few problems I've had have been solved quickly.

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Owner

We love everything about Whistle. We use many of their services and they've even customized services for our company.

Hotel Manager from Boutique

Easy to use, easy to train for, and guests love it. New features are constantly being made to make the platform more versatile too. Also they are very responsive if there is ever a question.

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Operations Manager from Boutique

Whistle has been an amazing tool for our hotel. It has allowed us to communicate with our guests in a whole different way. On top of that, the Whistle support is out of this world! They are quick and efficient and have fixed any issues I've had within 24 hours.

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Guest Service Representative from Extended Stay

Being able to communicate with guests is what I absolutely like the most about using Whistle and the guests love it too. I was able to alleviate so many in house issues while using this app!

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PBX Operator from Other

Easy and efficient contact with guests; easy to implement and use Whistle service

General Manager from Other

-I really enjoy the new survey options we are allowed to send to guests -The support emails I receive back are informative and they respond very quickly

Director of Sales from Branded

I love being able to communicate with the guests in a timely manner. It helps to better our service and to exceed expectations. People love to text these days and whistle makes that possible for our business!

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Assistant GM from City Center

-Our guests love the text service both before their arrival and while at the hotel. It gives them an easy opportunity to reach out to us without having to call. -Whistle support is very on top of things. Any issue that I've come across is fixed almost immediately after I reach out to them. -Whistle has a lot of great stats/tracking so we can make sure all of our employees are keeping in touch with the guests.

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Front Office Manager from Airport/ conference

Whistle is helping us to reach out to guest before, during, and after their stay. Some guests are more likely to answer a text/or to text any issues than to pick up a phone or stop at the front desk. We are not "speaking" to our guests in real time and able to address their concerns asap and not waiting.

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Front Desk Agent from Resort

Whistle has been a convenient and quick way to reach our guests when their rooms become available or when we need to inform them of any Company specials they can enjoy.

Front Desk from Limited Service

It lets the guests know that the rooms are ready for them in very quick and efficient way!

Front Desk Agent

I feel like people are more comfortable texting back and forth than calling

Front Desk Supervisor from Limited Service

*Great way to communicate with guest about their needs before arrival * Faster way for guests to submit their requests while in house *Efficient way for guest service agents to communicate with other departments such as housekeeping. * Ability to insert templates that makes replying to frequent questions faster. * Auto in house guest question are that asks guests how they're enjoying their stay on a scale from 1-10

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Guest Services from Hostel

The app helps with customer satisfaction, Most people communicate via text now, and this app helps bridge the gap of communication. This is most helpful to anticipate arrival times and the guest's needs.

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Front Desk Supervisor from Extended Stay

From a hotel that used walkie talkies for communication between all of the departments in a property this is a huge step. A property as good as ours you can’t just go up and elevator and check down the hall. This helped minimize frustration between the departments. And relay more critical information in a discreet yet quickly manner. I would definitely recommend this to other hotels!

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Assistant General Manager from Branded

Whistle is so easy to use and has a lot of great features. I like that guests can text the hotel phone number instead of calling and it gives us a good back up means of communication if the phones go down.

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Operations Manager from Vacation Rental

We have taken customer service to a different level. fast and easy respond to guest request before, during and after their stay.

Assistant General Manager from Branded

Very easy to use and navigate. Whistle has had a positive impact on increasing our GSS scores.

Guest Service Agent from Other

Better way to assist our guest in their needs and request. Higher grading from our guest to our hotel.

Director of Marketing from Boutique

I love the ease of guest communication and the fact that our front desk agents are not as tied up with phone calls when we are using Whistle properly. It is a great guest amenity and a time saver.

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Front Office Manager from Branded

-Whistle helps me with providing great customer service for our guests prior to them arriving at the hotel. We are able to anticipate guest needs and deliver. -Whistle benefits us in many ways but the most would be recognizing issues before a guest departs from our hotel so we are able to make it right for them before they leave.

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Front Desk Supervisor from Branded

I love being able to communicate with our guests before they get here and knowing if they need anything.

Front Desk from Extended Stay

I love all of the upgrades and updates it's like something new every time. I would definitely say to keep it coming and to stay up to date that's very important.

Front Desk Supervisor from City Center

How easy and Quick it is to communicate with all of our Guests. As quick as a click and the guest knows we're the best!

Guest Services (Overnight) from Boutique

I really love Whistle's notification Noise. The campaign feature makes my life quite a bit easier, as well.

Front Desk Receptionist from Branded

Great app to have on your phone as well as use at the hotel. A lot of guest that check in actually prefer the option to send and receive text messages than calling the hotel directly!

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Front Office Manager from Limited Service

--Easy to use -- Excellent Customer Service, quick to reply and to assist in matters -- Excellent communication service!

General Manager from Motel

The way we can stay intouch with the guest before during and after there stay is great. A simple text on how everything is going is the way to go.

General Manager from Branded

-Guest communication -Guest reviews -Guest's are more willing to let us know if something is wrong so we can correct it right away and earn a higher review upon check out

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Front Office from Resort

I love using Whistle for our property. We always keep it up in the front office and it makes it so much easier for anyone available to respond to a guest, instead of the guest having to wait on the phone for a free agent. It also allows guests to make requests prior to arrival, which helps to streamline our check in process. I highly recommend Whistle as a Front Office tool.

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Front Desk Agent from Extended Stay

I Love that we can Contact all of Our Arriving guest and make them feel Like V.I.P. I Like to Call It "The Royal Presidential Treatment" We Are able to have everything set up for each guest as they walk through our glass sliding doors with a warm welcome.

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Director of Front Office from City Center

Best communication tool out there right now. Whistle has allowed us to not only better communicate with our guests, but with each other as well.

Guest Services Agent from Branded

It is beneficial for being able to communicate with guest and hotel staff without leaving the desk.

General Manager from Boutique

Helps stay in touch with guests. A modern approach to guest service. Helps before guest arrive, while here and after they leave.

Operations

fast and easy responses to my questions and our guests are getting the texts every time

Frontdesk Agent from Airport/ conference

-The voice calls are less often -Guests enjoy interaction with a live person

Front Desk Agent from Extended Stay

I like being able to communicate without calling. I also like that guests have the option of how they would like to communicate,

Front Desk Agent from Other

Communicating with guest promptly and solving guest issues. Following up on guest request and concerns. Instant messages with noise making us alert at the front desk.

Front Desk from Branded

we have been able to assist our guest more efficiently and faster having them text us instead of calling. specially if its not something urgent

Manager from City Center

I like the most about whistle is the direct contact with guest with no delays.

Front Desk Manager from Other

Our guests loving getting a pre-arrival text about their stay and are thrilled we offer this service

Front Desk Supervisor from City Center

This is a very quick and easy way to get in contact with our guests. We use this every morning to communicate with our guests on establishing a checkin time. This helps plan our day around our busy times. After checkin we follow up with everyone and make sure all needs have been filled and problems have been solved. We have lots of guests that don't always like to report issues to the front desk. This is a nice and desecrate way our guests can contact the front desk. That helps solve bad reviews before they happen not afterword.

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Front Desk Clerk from Branded

We are able to speak to guest in real time. This allows us to better serve our customers and meet their needs in a timely manner.

Marketing Director from Boutique

- Amazing customer service - user-friendly program - integrates with Opera - automated scheduling messages a huge benefit!

Member Services from Other

-Ease of communication between the company and its guests. Also fairly easy to use interface.

General Manager from Extended Stay

-Our guests have a chance to let us know when they are arriving and any requests so we can satisfy/ anticipate their needs -Mid-stay we send out another message to make sure no issues in room or with their stay

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Front Desk from Resort

That I am able to communicate via text with guest or that I am able to communicate with my team directly or with a group. It is is very convenient in many ways.

Front Desk Supervisor from Limited Service

Gives us the ability to connect with guests before they arrive at the hotel so we can better accommodate their needs during their stay with us.

Reservations Manager

We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently! Every interaction with the Whistle team is a wonderful one, great service from them and being able to provide great service to our guests. We don’t know how we ever survived without it, the most valuable time-saving services we use for sure! Thanks guys! (review updated 12/17/18) Initial review left January 30, 2018: By far the most valuable tool our office uses, every minute of every day Whistle helps us be more efficient :) The customer service is top notch too - the absolute best!

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Front Office Manager from Limited Service

Whistle platform gives us a strong communication between our guests and the hotel. This allows us to improve their experience, and allows us to increase profit.

Front Office Manager from Bed & Breakfast

If I could rate this app a 10/10 I would rate it a 100/10. Whistle is very useful for pre - accommodations to our guest with high expectations. It solves problems in advance. I love that the staff finds the program very easy to use so we use it all the time since we've launched it. Our guest are able to reach out to us at any moment of the day with specific details to be followed as they request. Meaning we can only make our guest happier. Whistle is amazing and every hotel should have it.

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Owner from Bed & Breakfast

Ease of use. Completely changed our guest experience process on both sides. Enables real time communication and has helped us better gather missing info from reservations. Guests love the texting feature. It has given us the tool to better respond to and meet guest expectations and answer questions immediately. Especially helpful for arrivals when guests are stuck in traffic or decide to stop for dinner.

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Guest Service Agent from Other

Great that we get to interact with the guest prior to check in. Requests are fulfilled promptly. Guests like the welcoming message.

Front Desk Supervisor from Branded

The ability to message our coworkers. The website is good. I dont have any complaints.

Guest Service Director from Other

Whistle has allowed our business to expand our outreach to our guests. In the hospitality business, it's critical we allow for multiple channels for communication. Whistle connects directly with our Reservation system so we are able to have all the information we need, right at our fingertips.

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Front Desk Agent from Bed & Breakfast

You are able to easily communicate with the guest. Its makes following up on new updates less troublesome.

General Manager from Branded

Whistle has been a game changer for my hotel. We are engaging with more than 5X the amount of guests than we were with the previous attempts (i.e. phone calls or emails). Additionally, staff response times to in house requests has improved. Furthermore, it has given us a platform to track our guest's requests.

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AGM from Branded

We love Whistle, this is a great platform for communicating with our guests.

Front Desk Representative from City Center

Its efficiency and promptness, in sending and receiving messages. I would say its Excellent.

Guest Services Manager from Other

-Staff loves that they are able to connect with the guest through text messaging -Helps us talk with our guests who may be a little shy with speaking in person -Receiving picture messages from our guests help us to solve room issues

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Front Office Manager from Branded

Great way to communicate with guests, including helping traffic, when checking guests in. Helps withe the hassle of early check ins, guest requests, and helps front desk free up extra time on the phone.

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Guest Service Leader from Branded

Whistle is awesome. I love my guests being able to contact me about the things they may nee before they arrive. I answer the phone a lot and I like being able to text with them instead.

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Guest Experience Lead from Boutique

Whistle is great for communicating with our guests. Their team is also always available if there are any issues. They are always eager to make changes if we notice that something isn't working the way it is supposed to or add things that will assist us in our day to day operation.

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Front Desk from Branded

-There is better communication between us and the guest so we know the exact needs and wants of each individual guest. - We also can better communicate with in the staff, leaving less room for error

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Guest Services Manager from Branded

Our guest's really like the service and being able to communicate with us while traveling and while in house. It helps knowing arrival times better as well as special requests ahead of time they have forgotten about. It also helps in our reviews when guests mention the service as well as the personal touch it makes.

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Director Of Operations from Boutique

Whistle has revolutionized the way that we engage with our hotel guests! We have been able to better communicate with our guests and have improved our TripAdvisor ranking as a result of the software.

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Guest Services Manager

The ability to create templates and now being able to send out messages asking guests how their stay has been since checking after 1-2 days of staying with us.

Front Desk Agent from Other

I like the new automated system that replies to our guests about opting in/out. -I love the automatic replies for the mid-stay survery

Lead Host/Supervisor from Resort in

Our guests love this feature. We like it too as hosts. Apparently a few days ago, our texting went to an opt in or out system with our guests. I did not know about his. I guess its a California law? How was it advertised? Also, is spell check available?

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General Manager from Extended Stay

Love the ability to communicate with guests prior to arrival and meeting and exceeding their needs and setting that expectation. Also is a great tool to use amongst staff members and better communicating immediate issues and concerns.

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Asst General Manger from Branded in

We have been working with Whistle and Jonathan Rojas since we have been opened since August 24, 2018. Our guest has loved this message system.

Owner / Innkeeper from Bed & Breakfast

Smooths and enhances the communication process with every guest. The affordable price point made it an easy decision for our Inn. Gives our Inn a professional and personal touch. Our guests love it!! - The template process makes customization easy - Live Chat helps us convert more sales and connect with more potential guests - Late arrivals are no longer a stressor for the front desk - Guest reviews have increased

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General Manager from Boutique

Great communication software between hotel/Inn and guest. Many of our guest have found this useful.

General Manager from Limited Service

We signed up for Whistle to communicate with guests via text prior, during, and after their stay. We were hesitant to sign up due to anticipated backlash from guests. Fortunately we have many guests that enjoy the ability to text us as well as opt out if text is not their preferred form of communication. We found we were able to use it not only to communicate with our guests, it is a great way to communicate with team members. Many times front desk agents are not able to pick up the telephone to call housekeeping or other departments right way. Using the whistle to send them a quick text has really improved our service quality and response times.

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Guest Service Agent from Limited Service

This is a great way to communicate with our upcoming guests. We can schedule our day better, get ahead of any special requests and assign rooms based on arrival times. It helps us to start building a relationship with our guests prior to arrival!

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General Manager from Limited Service

I love the option of templates. It makes our job so much easier and we can modify them to apply to each situation if necessary.

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reference customers

We are pleased to partner with Whistle, a platform that allows us to use SMS and technology to communicate with our guests.This gives our guests the opportunity to focus on the culture and heritage of New Mexico rather than the logistics of their stay. Adrian Perez President at the Heritage Hotels and Resorts
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to starting and ending in seconds. Whistle allows properties to learn more about their guests, in order to personalize their guest services. Nothing is more satisfying than seeing a guest feel at home and truly enjoy their stay. The support team provided by Whistle makes hotels feel energized to take on the day of arrivals, follow through with special requests, and make guests feel unique. Whistle is the leader in communication that will soon be the standard in hospitality. Taelor Barrett Reservations Manager at the DoubleTree by Hilton Flagstaff
We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently! Every interaction with the Whistle team is a wonderful one, great service from them and being able to provide great service to our guests. We don’t know how we ever survived without it, the most valuable time-saving services we use for sure! Thanks guys! Trish Armstrong Reservations Manager at the Big Bear Cool Cabins
Whistle is an amazing program which has made it possible to reach out to guests, in a way that caters to the new generation of communication via messaging. Whistle has yielded amazing results, and always receives positive feedback. Our guests are joyed to receive messages, as they feel a sense of a personalized experience with our front desk agents. Whistle also allows our font desk agents to multitask between phone calls and the Whistle program. We have yet to see any downside to this program, only having received positive feedback from guests and staff members. Whistle makes our guests feel special, as they experience a new tactic in the hotel industry. Whistle offers a great platform which is easy to use; I would recommend Whistle to anyone wanting to raise their hotels service. Brian Courtney Guest Services Manager at the GreenTree Inn Sedona

Screenshots & video

96%usability