100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Whistle

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Hospitality customer service and messaging tool revolutionizing the way hotels and their guests communicate.

  • Based in Los Angeles, California
  • Founded in 2014
  • 7 employees on LinkedIn

Company Description

Whistle is a Hospitality customer service and communication tool. With over 85% of travelers carrying their smartphones, Whistle allows H... read more

Whistle is a Hospitality customer service and communication tool. With over 85% of travelers carrying their smartphones, Whistle allows Hotels and guest to communicate via SMS and Mobile Messaging pre, during, and post-stay. Whistle helps hotels increase guest engagement, improve service scores, and boost online TripAdvisor rankings.

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Whistle Ratings Summary

Recommend to a friend
98%
+14% above category avg.
Number of Employees 7 82% vs. category avg
Years in Business 4 43% vs. category avg
Whistle vs. Category Average
+3% 4.8 Ease of Use
+18% 4.9 ROI
+10% 4.9 Support
+8% 4.6 Onboarding

User Reviews

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Whistle

Reviewed on02/16/18

THE REVIEW

"Whistle is awesome!"

"Whistle is awesome!"

Pros

My favorite thing about whistle is that we can eliminate making unnecessary and time consuming phone calls. Being able to communicate with people within your company quickly and efficiently to be able to resolve things quickly - is key.


Cons

It does glitch up sometimes and has sent messages to the wrong people but like every other company I think it takes time to perfect things.

I would really like to be able to send pictures out and not just receive them.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Whistle

Reviewed on02/16/18

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Reference Customers

We are pleased to partner with Whistle, a platform that allows us to use SMS and technology to communicate with our guests.This gives our guests the opportunity to focus on the culture and heritage of New Mexico rather than the logistics of their stay.
Adrian Perez President Heritage Hotels and Resorts
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to starting and ending in seconds. Whistle allows properties to learn more about their guests, in order to personalize their guest services. Nothing is more satisfying than seeing a guest feel at home and truly enjoy their stay. The support team provided by Whistle makes hotels feel energized to take on the day of arrivals, follow through with special requests, and make guests feel unique. Whistle is the leader in communication that will soon be the standard in hospitality.
Taelor Barrett Reservations Manager DoubleTree by Hilton Flagstaff
We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently! Every interaction with the Whistle team is a wonderful one, great service from them and being able to provide great service to our guests. We don’t know how we ever survived without it, the most valuable time-saving services we use for sure! Thanks guys!
Trish Armstrong Reservations Manager Big Bear Cool Cabins

Case Studies & News

  1. SkyTouch adds SMS function to cloud-based hotel Property Management System Read more
  2. Whistle Selected by Heritage Hotels and Resorts for Innovative Guest Messaging Solution Read more
  3. How text communications are enhancing lost-and-found operations Read more

Product Overview

What is the product or service they provide?

Whistle is a Hospitality customer service and communication tool. With over 85% of travelers carrying their smartphones, Whistle allows Hotels and guest to communicate via SMS and Mobile Messaging pre, during, and post-stay. Whistle helps hotels increase guest engagement, improve service scores, and boost online TripAdvisor rankings.

read more

Whistle is a Hospitality customer service and communication tool. With over 85% of travelers carrying their smartphones, Whistle allows Hotels and guest to communicate via SMS and Mobile Messaging pre, during, and post-stay. Whistle helps hotels increase guest engagement, improve service scores, and boost online TripAdvisor rankings.

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What makes them unique?

Whistle’s intuitive, web-based dashboard makes it easy for busy hoteliers to efficiently manage messages and respond to guests.

Whistle makes it easy to activate integrations with popular messaging applications and different online tools like TripAdvisor and Viator.

Utilized by the Front Office team, Managers, Reservations, Housekeeping, Engineering, and Sales, Whistle is a centralized messaging tool that’s sure to make an impact on your entire hotel operations.

read more

Whistle’s intuitive, web-based dashboard makes it easy for busy hoteliers to efficiently manage messages and respond to guests.

Whistle makes it easy to activate integrations with popular messaging applications and different online tools like TripAdvisor and Viator.

Utilized by the Front Office team, Managers, Reservations, Housekeeping, Engineering, and Sales, Whistle is a centralized messaging tool that’s sure to make an impact on your entire hotel operations.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Multi-prop discount
Yes

Features

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Implementation

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4.6

Instant-Deploy Solution; 30-45 minute webinar or in-person training/orientation.

read more

Instant-Deploy Solution; 30-45 minute webinar or in-person training/orientation.

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Support

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4.9
  • Customer success meetings Monthly or quarterly
  • Approximate # of hotels per support rep 10-50
  • Updates Automatic cloud deployment
  • 24/7 support Live chat, Phone, Email

Integrations

Frequently Asked Question

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Mission Statement

Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests.
Improve your overall service, guest engagement, and streamline internal communication with our web dashboard and mobile app.

read more

Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests.
Improve your overall service, guest engagement, and streamline internal communication with our web dashboard and mobile app.

less

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HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

Kipsu

Minneapolis, MN
99 HT Score

GoMoment

Santa Monica, CA
72 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score