aiello vs. SuitePad vs. The Hotel Communication Network (HCN): Which is a Better Fit?

Aiello Intelligent Voice Assistant

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

SuitePad

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

HCN Navigator

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

What Customers Are Saying

Most Recent Review

aiello doesn’t have any clients that have vouched for the product

AMANO Hotels and SuitePad’s Stay Manager: Boosting Guest Engagement, Sustainability, and Revenue

CEO of the AMANO Group

The Hotel Communication Network (HCN) doesn’t have any clients that have vouched for the product

Most Positive Review

Amazing Product

Director of IT

Most Critical

Good contemporary product with TOP service!

Stellv. Direktorin

References

Erich Falkensteiner
Chairman of the Supervisory Board Falkensteiner Hotels & Residences

Jonathan Kaye
Co-Owner & Director Cedar Manor

Dimitris Fronimos
Marketing Executive The Olivar Suites