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ALICE (Staff App)

Service Delivery & Optimization

62 reviews
Go to profile


  • Based in New York (United States)
  • Founded in 2013
  • 100 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    (Based on 62 reviews)
  • Ease of Use
    (Based on 62 reviews)
  • Return on Investment (ROI)
    (Based on 62 reviews)
  • Customer Support
    (Based on 62 reviews)
  • Implementation
    (Based on 62 reviews)

Features & Services

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing


Most Recent

Chief Engineer from Boutique
Good to use for my maintenance team. Read full review

Most Positive

IT Manager from Branded
ALICE is an Incredible App and provides limitless functionality for our hotel Read full review

Most Critical

Chief Concierge from Boutique
There are no features that I like at this time Read full review


Sylvie Fayolle General Manager Le Parker Meridien

Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are...

Chirstopher Jett Managing Director Corigin Real Estate Group

The ALICE team has been exceptionally easy to work with. The system is already very customizable, but ALICE wo...

John David Agosto General Manager The Evelyn

I consider ALICE like a manager, like a coordinator; when I'm not here, the next day when I come in or when I...


Integrates with

Guest Room Tablets (1) Property Management Systems (4) Voice Activated Tech (1) Hotel Management System (1) Service Delivery & Optimization (1)


ALICE hasn’t shared pricing information. Be advised pricing may vary by customer, find references to gaurantee the best price.