ALICE

ALICE (Concierge)

Concierge Software

54 reviews
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HotelTechScore

95
  • Based in New York (United States)
  • Founded in 2013
  • 100 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    95%
    (Based on 54 reviews)
  • Ease of Use
    4.6
    (Based on 54 reviews)
  • Return on Investment (ROI)
    4.6
    (Based on 54 reviews)
  • Customer Support
    4.7
    (Based on 54 reviews)
  • Implementation
    4.4
    (Based on 54 reviews)

Features & Services

  • Request Management
  • Reservations
  • Wake up calls
  • Lost & Found
  • Transportation
  • Smart Vendor Database
  • Package Management
  • Hotel branded confirmations & recommendations

Reviews

Most Recent

Guest Services
I like the day by day itineraries ALICE prints up for guests Read full review

Most Positive

Chef Concierge from Boutique hotel
Alice is Great: Fully customizable, prompt support, big fan of the reporting tools Read full review

Most Critical

Chief Concierge from Boutique hotel
There are no features that I like at this time Read full review

References

Noah Lemaich Chef Concierge SIXTY Hotels

We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local ve...

Nickeesa Khalili Front Office Manager The Ludlow

With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you c...


    

Integrates with

Property Management Systems (PMS) (3) Hotel Management Software (HMS) (1) Staff Task Management & Collaboration (1)
User Breakdown
By chainscale
  • Economy
    16%
  • Midscale
    18%
  • Upscale
    33%
  • Luxury
    33%
By brand vs. independent
  • Independent
    47%
  • Brand
    53%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    5%
  • Boutique hotel
    26%
  • Branded
    2%
  • Budget Property
    0%
  • Casino
    5%
  • City Center Hotel
    4%
  • Extended Stay
    12%
  • Hostel
    5%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    20%
  • Resort
    9%
  • Vacation Rental
    11%
  • Villas
    0%
By experience level
  • < 4 years
    24%
  • 5-8 years
    27%
  • 9+ years
    49%

Pricing

ALICE hasn’t shared pricing information. Be advised pricing may vary by customer, find references to gaurantee the best price.